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Reviews (2,667)
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627
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All reviewsalto sky loungeshopping malljunior suitejonker streetpremier loungelcd tvsmahkota paradeswimming poolrooftop barbreakfast spreadwalking distanceliving areaconvenient locationlong queuespacious roomparking tickethotel guests
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Reviewed 3 September 2017

This is my first stay with this hotel. I would definitely not recommend and stay with this hotel again for few reasons. For the same price, there's many other good hotels out there!

1. Bad customer service, the staff who attend us at the check in and concierge counter are rude and not helpful.
2. Took more than 30min for check in. Check-in time supposed to be 3pm, but we were only allocated a room at 6pm.
3. There are total 8 lifts, but each time need to wait 10min for the available lift.
4. Torn down room and bad housekeeping. The bedroom carpet has weird smell, and we found hairs on the toilet bowl, sofa with dust and dirty marks, dirty bath towel, uncleaned kettle and table upon check in.

Stayed: September 2017
4  Thank huetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Location is good as it is in heart of malacca. Walking distance to Jonkers streets and shopping mall is just next to hotel.

Queue during check in time is very long and so is breakfast time.

Room is clean. Service at front desk is good despite the long queue

Stayed: September 2017, travelled with friends
Thank AngieTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

4th time staying here. Always be our first choice. Great hotel. Nearby shopping mall & a few tourist attraction place. Walking distance to asam pedas restaurant. Breakfast superb , a lot of choice & will come back for our next vacation.

Stayed: August 2017, travelled with family
Thank misz_honeynadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

The Hotel was great & located at heart of Malacca. I stayed here 2 night. The front office staff was kind, nice and helpful. Room was ready when we check in. The room was spacious & clean. The facilities was great and worth the money. swimming pool was good. The breakfast place was spacious but the hotel attendance was a lot, my advise you should come earlier to the restaurant. The food was not served fast enough specially meat ball, but variety of food is good. The hotel have direct access to Hatten Square and you can also jump to Dataran Pahlawan shopping center. Just 5 minute walk to the famous Mahkota Medical Centre. Overall it was good and I will return if I trip to Melacca. Thank you Hatten Hotel

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Diswulandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile


We booked the "Studio Suite Room "are very spacious,clean and comfortable. Only the air conditioning wasn't strong enough .
Wifi connection very poor, hardly use the facilities wifi in the room.
Location is good ,easily accessible to nearby shopping.Walking distance to the tourist spots, about 15-mins walk to the joker street.
The buffet breakfast was good ,provide variety of foods,a lot of choices.
Overall we were happy for with our stay.

Stayed: August 2017, travelled with friends
Thank sammanthec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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