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Reviews (2,664)
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626
1,327
479
135
97
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53 - 58 of 2,664 reviews
Reviewed 19 April 2018

Excellent customer service from both front desk and the restaurant Chatterz. We have a wonderful stay. I read comments about the lift and I realized why some says the lift is slow.

Our personal experience, the lifts are fine although it in progress for modernization or upgrading. The reason why some experienced it slow is because of the peak period and many pressed the on every lift as it is not connected yet. Imagine guests from different floors press all the lift to get to their floor ends up stopping at every floor. I believed when the lift is operationally upgraded, such thing would not happen.

I will definitely stay at Hatten Melaka again.

Room Tip: All rooms are non smoking.
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Shakeame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2018

Got a pool view room on Level 13 this time and it was just above the pool on Level 11. nice views and good variety breakfast. not recommended for those seeking quiet as pool gets noisy at times but we loved it.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank PrincessSarah18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

Service - check in was smooth and prompt, front desk spoke good English. concierge was great as well and entertained our endless barrage of questions for destinations and directions. Complimentary shuttle bus service to Jonker walk! Check with concierge for timings.

Complimentary breakfast - Standard items you would expect from a buffet breakfast. Popular items include their nasi lemak, roti prata/canai, freshly baked croissant, egg station.

Location - H&M just downstairs, you can literally do your shopping and go up to drop them off. Mahkota shopping mall just a 7-10min walk away.. Jonker district a 20-25mins walk away (cut through the malls!). Also, nearby from the famous Restoran Tong Sheng.

In house spa - we did couple spa and not too impressed... will recommend to go for the regular ones outside.

Overall, a hotel with a great location.. starbucks, tim ho wan, 7 11 and a number of other cafes nearby too. The only gripe would be their lifts, waited forever for them and almost impossible to squeeze in during peak periods (check out, breakfast)... so do plan ahead. otherwise, it was a really pleasant stay.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank chanseyt17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

Located in heart of commercial area.Surrounded by Hatten Square,Makota Parade and Dataran Pahlawan. Rooms are spacious and clean. Free parking for hotel guest.Breakfast was good.Alto sky restaurant was great view and nice ambient.definitely would be my choice hotel for Melaka visit.

Stayed: April 2018, travelled with friends
Thank sivasagi25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

if you are coming here for the weekend, forget about it. The lifts were so slow that we made friends with people waiting for the lifts, we had ACTUAL conversations with strangers and by end of the trip we all became lift-buddies. The longest we waited was 20 mins on a Saturday, no joke. If Hatten intended for their guests to mingle, they are doing it right.

I can write probably write a story book of my lift encounters, who i met, who were they, their life stories and what they ate. Rooms were decent, location as well, stains on the bedsheets and curtains but forgivable but THE LIFTS oh gosh.

On a side note... their front desk(group travel) receptionist is excellent, so patient and courteous even when faced with diff groups waving their booking slip and demanding his attention. Also, the chambermaids cleaning the rooms daily are so friendly and polite, that's definitely 6 star service.

Room Tip: pay a bit more for their premium rooms and pray you get upgraded
  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
2  Thank Charliefromfinecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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