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corrine6
Johor Bahru, Malaysia

Only advantage is their location

Review of QuaySide Hotel
3.0 of 5 bubblesReviewed 15 Mar 2017
We arrived slightly past noon on 13/3/2017, and for some reason, the parking lots in front of the hotel was being blocked off. So we parked in the open carpark not far opposite of the hotel. We later realized that the hotel reserved some lots in the open carpark for guests, but we missed the signage and paid the carpark operator for parking in normal lots.

Our room is on the second floor, with a nice little balcony facing the river. The hotel seem to be undergoing some renovation / upgrading and it was very noisy in the day. It will be good if the hotel staff bothered to at least inform us that there are renovation works going on when we arrived. No towels in the room, so we had to request for towels to be sent to our room. We expect to get some rest before heading out to the streets, but the noises are really disturbing and we couldn't rest at all.

Another annoying problem is the mosquitos. Cannot enjoy the night breeze and river view on the balcony without getting bitten by mosquitos. Some got into the room, resulting in a restless night. The hotel management should really consider looking for a solution to this issue. We did not pay a higher rate for the river view room, only to get bitten by mosquitos.

The location of the hotel is the best they can offer. Walking distance to tourist attractions like Jonker Street, St Paul's, The Stadthuys, Dataran Pahlawan...
Date of stay: March 2017
Room Tip: No lifts- guest with heavy luggage might want to consider ground floor rooms, but might be noisy...
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Reviewed 14 March 2017

Stayed here for 7 nights in a 2 storey building which had rooms that overlooks either the river view or main road. Check in was fast.My room with balcony was on the second level.The room was huge. Clothes hangers was provided.Rooms facing main road has no balcony.If travelling with elderly or people with a handicap problem will face issues as there is no lift in this hotel.Rooms were properly maintained. Rain shower was a problem in my room as i had only roughly 3 minutes of hot water before it became lukewarm throughout of my stay despite maintenance.No separate shower cubicle. So if you took a bath the whole bathroom floor as well as toilet seat would get wet.Rooms was not sound proof. Bring along mosquito repellent as there are mosquitoes every night at the balcony. Housekeeping was done everyday by staff who was friendly and room with amenities such as shower bath and shampoo along with tea and coffee facilities was refilled and clean bath towels and crisp bedsheets was replaced everyday. If you are a light sleeper choose another hotel. Noise from tourist walking just below the balcony goes on from early morning till past 1AM in the morning as well as trishaw riders, river cruise boats and nearby pub joints with music blaring during the night.Hotel within walking distance to all attractions,shopping malls,and Jonker street which made my trip enjoyable.Hotel has a restaurant which serves breakfast but i did not book the room with breakfast so i cant review the menu.If you need a taxi staff will gladly call one for you.Overall highlight of my stay in this hotel was location, location and again location. Would like to thank house keeping team,Rose Toh, Fiy, Dinesh and special mention especially to Fareyn who assisted me in my booking prior to my visit and during my overall stay where she and another staff Abdullah took the trouble in helping me locate certain places and eatries whicn i needed to go to. Thanks to you Fareyn and Abdullah my stay was made memorable. All the staffs was always smiling and cheerful which i appreciated very much.

Room tip: Second floor balcony rooms facing river view
Date of stay: March 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank desilvag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2017 via mobile

Booked this hotel because of its central location. Can walk to Jonker and attractions at Bandar Hilir.
Check in and check out were fast and fuss-free.
We booked the premium room with balcony. It was not noisy. Room was clean (no itch after sleeping on bed). We saw a few mosquitoes in the room but problem was easily solved with insect repellent.
Iron and ironing board is at a fixed location so if you need to iron anything, you will have to leave the room. That's the only downside.

Overall, we enjoyed our stay.

Date of stay: January 2017
Trip type: Travelled as a couple
2  Thank nurshasen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2017

Booked a suite for 2 nights. Room and bathroom were spacious. We had river facing view and it was awesome. Very relaxing to sit next to the window sipping your coffee, enjoying the view and watching tourists strolling down the river bank. Some rooms come with balcony but not mine.

We were given only 1 card access for a family of 4. Do note that the housekeeper doesn't clean up the room. You have to go down to concierge to exchange your bath towels or request for toilet roll when it runs out. The WIFI and TV reception work well in my room.

The sound proofing in the room needs to be fixed. It do gets noisy at night with all the trishaw riders blasting their music on the road.

Forget about the breakfast from the cafe. It's a small miserable spread and the orange juice is actually orange cordial drink. On the brighter side, at least you could order your scrambled eggs but it takes a while to cook.

Location of the hotel is awesome. Walking distance to all the heritage sites, Jonker Streets and shopping malls.

Room tip: River facing view
Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank lin2ma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2016

Had an unpleasant stay.
Recept Staff - Generally ok but much room for improvement.
Halia Staff - Displayed a "cannot be bothered" attitude.
Room - Noises from the alley can be quite disturbing & Room maintenance was terrible - yellowish linens, leaking air-con & flooding toilets.
Breakfast - Worst bfast i ever ate. Very limited choice. Eggs, which is the most basicis not available !!!

Date of stay: December 2016
3  Thank zhencai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2016 via mobile

28/12/2016
Staying here for the 3rd times..cheaper price for premium queen room (river balcony) compare to my 1st & 2nd stay but this time no meal included..the aircond not really cold seems like not well maintained same like my previous stay..certain tv channels blurred..nothing much just choose this hotel because it is located at strategic location near tourist attraction - jonker walk, the stadthuys, hard rock cafe, muzium samudera, menara tamingsari, dataran pahlawan etc

Date of stay: December 2016
Trip type: Travelled as a couple
Thank fadorifadzli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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