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“So much potential, but leaves so much to be desired”
Review of Restaurant Oro

Restaurant Oro
Ranked #453 of 841 Restaurants in Melaka
Cuisines: European, Italian, Moroccan
Restaurant details
Reviewed 16 March 2014

We had previously dropped by the restaurant and had a very pleasant chat with the owner/manager who assured us of his desire to serve excellent food "a la carte" style. I was impressed that the owner/manager (Mr "A") was very knowledgeable food and we were comparing notes about cheeses, oils, Arborio rice, Porcini mushrooms, etc. and how difficult it was to obtain such items here except from specialist importers etc.

Additionally, we personally had a recommendation from someone in the MM2H Melaka chapter group, during the inaugural MM2H social that I helped organise in Feb.

So, it was with great anticipation that we arrived shortly after 9pm on Friday, 14-Mar-2014. We were planning to let the chef have free reign, and basically charge us on a time-and-materials basis, which we were previously told would cost between RM70-100 per head for a two to three course meal.

When we got there, there was no welcome to the restaurant, despite it being quiet, with only another table occupied inside. The waiter came over and told us a matter-of-fact way, "Only buffet available", then we clarified what was the cost, and it was RM35.00 (approx. USD$10.00) per head. The waiter then walked away, not even bothering to check that there was sufficient cutlery at the table - only one set was there for a table of four.

Hindsight of course is 20-20 and we should have checked that the food was hot or at least warm in the hot-box (bain marie) holding the hot meal items. We started helping ourselves to the salad as a first course, then the waiter came over, "You eat buffet, you must pay first!". No usage of the words, "would you mind", "could you please" etc. - it is understood that English may not be the first language here in Malaysia (it is taught as a second language), but surely staff can be tutored in some basic stock-standard phrases to use in these instances.

In the meantime, I'd suddenly noticed that the drink dispenser containing pre-sweetened tea with bergamot flavour (bit like Earl Grey) was leaking, to the extent that a bowl had to be placed on the floor to collect the puddles. Tea had spread to quite a wide area, but at no stage did staff put on any signage of "Caution: wet floor", or attempted to mop it up.

The "best" was yet to come! The items in the bain-marie were stone cold - from the macaroni bake to pizza to kidney beans - all cold. We had a few bites of a few items, then moved onto fruit, which thankfully was alright.

BTW, all up, there were fourteen (14) items offered in the buffet, counting the chips (French Fries), salads and fruit.

The alarm bells should have rung prior to entering the restaurant when there was a sign outside the place advertising job vacancies for a chef, manager and wait staff. Looks like the place was running very short-staffed, or there was an overwhelming staff turnover, and therefore could only manage a buffet, and not a very good one at that.

The owner/manager was chit-chatting outside with his friends, and asked us on the way out how was the food and we told him it was cold and disappointing. He replied that the buffet only ran from 6:00-9:00pm, so it was puzzling that at 9:15pm the food was already stone cold?? And if the buffet finished at 9:00pm, shouldn't the customer be told it's too late, or what to expect?

It's not the price, but the nasty shock of getting something awful when you have high expectations. My suggestion to all is to phone ahead first to see if they have a full-time chef cooking a-la-carte menu items, lest all being offered is a very second-rate buffet.

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1  Thank BrizzieWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oro M, Owner at Restaurant Oro, responded to this reviewResponded 17 March 2014

Dear BrizzieWanderer,

We are quite upset to hear about your disappointing experience while dining at our restaurant.
Even more so since you came on the basis of the recommendation of our good friend MM2H. We sincerely appreciate your observation and feedback. We hope that you could give us a chance to make it right.

We would to like to respond to some of the observation and comments that you have made :

1. Aloof waiter - We always train our waiters to deliver food and drinks efficiently and to make sure our patrons are happy. There are, however, some who can do one but not the other. This is what we are working on. I highly agree with you that staff should be tutored to use certain mindful and polite phrases. We will put more emphasize on this in our staff training.

2. Leaking drink dispenser - We have purchased a new drink dipenser (and a "Caution : Wet Floor" singnage!).

3. Cold food - There is certainly no excuse for this. If the temperature of the bain marie was inspected every now and then, someone would have noticed that it was turned off much earlier than it was supposed to be. And clearly, Mr. Adil's attention was diverted by his friend who just flown in to Malaysia to visit him.

I do hope you dont judge us for this one incident. Feel free to talk to us if you have further comments or suggestions, especially to Mr. Adil since he only cooks and serve food with all of his heart. We are more that happy to remedy your experince at Restaurant Oro.

Thank you again for your feedback.

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2 - 6 of 6 reviews

Reviewed 29 January 2014

A party of four of us went for lunch; two of us having been here before.

The restaurant is spotlessly clean, the staff very friendly and the owner welcoming. There is a good western-style selection of dishes for either lunch or supper but the owner is happy to cater for any specific desires or dietary requirements if you ask.

The dishes we had included:

A big salad for four to share as a starter, Chicken Tagine, a Grilled Salmon Fillet with creamy sauce and two Pasta dishes. All were fresh and tasty, as were the drinks. Prices were very reasonable especially considering the quantity and quality of the meals.

The food and drinks on offer are not the 'typical' western fare that other 'western' restaurants in Melaka offer: i.e. Breaded fish and chips, chicken and chips, burger and chips. The food is more sophisticated and the surroundings far more pleasant.

I am sure that we will return.

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2  Thank MM2H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

We ordered chicken & turkey panini & spaghetti. Sorry to say this, but the spaghetti is way to cheesy & creamy. Panini is just so so. Nothing special. In fact, looking at the food, we feel it's not really worth it. Service is good. Hope to see a better improvements in the future.

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Thank Jeannie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oro M, Owner at Restaurant Oro, responded to this reviewResponded 17 March 2014

Dear Jeannie T,

Thank you for your patronage and comment.
We apologize for this long overdue feedback.

We are sorry that the panini did not rise to your expectation.
Regarding the spaghetti dish, since you did not mention which spaghetti dish you ordered, we assume that it was the ORO, since this is our bestselling pasta dish. It is with Bechamel sauce and all of our pasta dish are served with cheese (as stated in the menu). The creamy sauce does make the cheese....more cheesy and the cheese makes the Bechamel sauce....creamier.
We suggest that you order something without Bechamel sauce, or.... ask for NO cheese in your pasta dish.

We have made improvements and added on new exciting food on our menu, and hope that you will drop by anytime soon.

Thank you again for your feedback. We really welcome them!

Cheers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

hi,
first time in Melaka,i try the food by Restaurant ORO,i like it,very Delicious& the price ist not expensive .the music is also good.
can try ..
zhu from taiwan
by melaka by malysia. next time .

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1  Thank zhu l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

They serve pasta, panini, tagine, salads.
My favourite of all time is the penne with chicken/beef meatball!
Best of all, they have fresh fruit virgin cocktail, two of my favourites are the mango mania and ORO. Seriously, you cant find this kind of food anywhere else!

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4  Thank lolataffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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