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266 - 271 of 528 reviews
Reviewed 18 September 2012

The hotel is near to Pahlawan Shopping mall, Mahkota Parade. Within walking distance to St Paul's Hill, Christ Church and jonker walk. Room is clean. Provided car jorkey service so no worry of looking for parking at malacca,

Room tip: Request for new wing with window
Date of stay: September 2012
  • Trip type: Travelled as a couple
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1  Thank Sharon1T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this reviewResponded 20 September 2012

Dear Sharon1T,

Thank you very much for choosing Fenix Inn as your ideal hotel during your most recent stay in Malacca. We sincerely appreciate your time and feedback which is valuable for us to improve and achieve better!

We are delighted to hear that you enjoyed your stay with us and the location of our hotel was such an convenience for you! Our Valet Parking/Car Jockey services are unique and provided free of charge to all our guests and the team will continue to provide their best..

We are currently upgrading our facilities and services in stages this year and next in order to provide a more comfy guest experience and all of us here look forward to welcome you back in the future!

Warm Regards,
Vivek Vadevelu
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2012

I love love love this hotel. Or should i say INN?. Watever. I say it again. I Love this place.
I stayed at Fenix way back in May 2012. Along with 2 of my friends. We were going on a road trip from KL and i stumbled upon this FANTANSTIC hotel via tripadvisor. The review were great so i thought i give it a go.

The front desk were amazing. We were greeted with an iced cold wet towel and orange juice for refreshment. Very refreshing! The room were very clean. Not to small, not to big. Just nice for a budget hotel. The toilet were clean as well. Oh, and the air-conditioner works splendidly

The only downside was there were no elevator to carry us to our room located at 2nd floor. .
Other than that, NO COMPLAINT!.

I LOVE IT!

Room tip: try it. you'll love it
Date of stay: May 2012
  • Trip type: Travelled with friends
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2  Thank Oneza3008
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this reviewResponded 13 September 2012

Dear Oneza3008,

Firstly, a very big Thank You for choosing us as your ideal hotel during your most recent trip Malacca! We sincerely appreciate your valuable feedback which will certainly boost our motivation to further improve!

We are extremely delighted and excited to hear that you loved our hotel and the services provided to you and your party! I am sure our team will find your compliments very motivating

Our hotel will be undergoing refurbishment works in stages this year as part of our enhancement and upgrading program for our facilities and services in order to provide a more comfy guest experience. Our team and I are excited and look forward to welcome you, your family and friends back to our hotel in the future!

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Reviewed 6 September 2012

Loved my stay in the Fenix Inn Hotel. Staff were super friendly, room was spotlessly cleaned each day. Hotel in good location, walking distance to the city's sights and malls. The hotel shuttle bus collected me from the bus station in Melaka Sentral (RM15 for up to 3 people) Free wifi, plus they have an internet room. A cafe/restaurant would have been ideal, but the hotel is new. There are plenty of places nearby to eat.

Date of stay: September 2012
  • Trip type: Travelled solo
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4  Thank KarenTheExplorer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this reviewResponded 7 September 2012

Dear karenbomb,

Thank you very much for choosing us as your ideal hotel during your most recent stay in Malacca! We sincerely appreciate your time for this feedback which is valuable to us in order to improve and excel further!

We are extremely delighted to hear that your loved your stay with us and find our team members friendly and helpful. Our team members are our biggest assets and we constantly invest in training and development in order to provide excellent services to all our guests. We are also happy to hear that you enjoyed our Shuttle Service and the free Wifi. We will be upgrading our facilities and services further in stages this year in order to provide a more comfy guest experience!

All of us here look forward to welcome you back in the near future and do keep in touch!

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Reviewed 28 August 2012

The customer service is excellent,Upon arrival at the hotel I was greeted with a cold drink. room is clean and comfort.So surprise with the complimentary valet service that are not offered by other budget hotels.i Would definitely stay here again....

Date of stay: August 2012
Trip type: Travelled on business
4  Thank Anson L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this reviewResponded 29 August 2012

Dear Anson L,
Thank You for choosing Fenix Inn as your ideal hotel during your most recent stay in Malacca! We sincerely value and appreciate your feedback about your stay which will enable us to further improve our facilities and services for the enjoyment of our guests!

We are extremely delighted to hear that you enjoyed the welcome drinks and free valet parking services offered to you and these are definitely our unique selling point, especially for hotels in our category. We constantly strive to provide the best services to all our guests!

We are currently upgrading our facilities and services in stages and our team and I look forward to welcome you back in the future!

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Reviewed 26 August 2012

Very nice, simple hotel strategically located in the heart of Melaka. Walking distance to everywhere and the staff are very friendly. Unique service not offered by other hotels that I know of, complimentary valet service! Would definitely stay here again.

Date of stay: August 2012
  • Trip type: Travelled as a couple
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    • Sleep Quality
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3  Thank Annabel_Loh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this reviewResponded 28 August 2012

Dear Annabel_Loh,

Thank You very much for your staying with us during your most recent trip to Malacca and for you valuable time and feedback in regards to our facilities and services. We sincerely appreciate!

We are delighted to hear that you enjoyed your stay with us and find our team members friendly and enjoyed the Valet Parking services as well. Our Valet Parking service is available 24 hours, 7 days, free of charge, for all our guests with vehicles and is definitely a unique service especially from a hotel of our category in Malacca!

Our team and I cant wait to have you back again and do keep in touch!

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