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Kimthekimchi

Wedding Dinner Jul 16th

5.0 of 5 bubblesReviewed 22 Jul 2016via mobile
We held our daughter's wedding dinner party n hosted our family n guests at HI Melaka. We did looked at several hotels in Melaka before deciding on HI based on 4 criterias. It's got to have 1)spacious&ample carpark areas, 2)banquet hall must be without obstructing pillars and 3)location is accessible 4)hotel well maintained n secure! Indeed the banquet hall povided us was spacious enough to accommodate all 165 guests n a dance floor, yet cosy enough for an intimate wedding party. We were allowed to request for a special menu, to allow for more flavourful Nyonya dishes rather than the traditional Chinese set. Our guests all raved about the food n quality, although some did mention the portions were a little small! Throughout our discussions with Ms Genevieve, the Senior Business Development Manager and overall coordinator for our event, she understood what we required n promptly sought to provide it for us. She oversaw the entire dinner set-up right up to when dinner was done, hence the entire night everything went smoothly n efficiently. The hotel allowed us to use the space till 1am, which was fantastic as our guests refused to give up the dance floor! We also booked our family n guests for 1 night stay and that too went as well as can managed given that it was a big group. However it must be noted here for further improvements:-
- checking in was slow, we took 2 hours to settle the group check-ins despite already furnishing the hotel with a room booking list with a master account
- Ang pow box not provided. It would be good to provide this for future weddings
- Dinner floor plan missed being displayed. Better attention to this cos it did create some confusions
All in all we are most happy with Ms Genevieve and her team, the Chef, the Reception, housekeeping for keeping the wedding dinner and our stay at HI a pleasant, safe and most memorable time!! Well done!!
Much thanks, Kim & Chian Su
Date of stay: July 2016
Trip type: Travelled with family
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Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this review
Responded 23 Jul 2016
Dear Valued Guest,

Thank you very much for staying with us.

I am happy to hear that my colleagues have made your stay a memorable one. An important principle of success in our hotel is the willingness to go the extra mile for our guests. Your comfort is our main priority and I truly appreciate your compliments about the hotel and the services provided by my team. Please rest assured that I will share your review with the team. It’s with such feedback that further encourages us to strive harder towards our goal – “Great Hotel, Guests Love”.

Once again, thank you for your kind words. We certainly look forward to welcoming you back again in the near future!

Warm regards,

Alvin J
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 July 2016 via mobile

We was staying here as it's a member of IHG hotel group and I have a loyalty member, I redeemed my points here. It was a good location, the room was clean. The other good thing is the location. It was walking distance to the Jonker street and have a big shopping mall nearby.

We visited the business lounge and spa here. The spa has a very good service and worth it.

Date of stay: June 2016
Trip type: Travelled as a couple
Thank SuryaSadikin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this reviewResponded 18 July 2016

Dear Valued Guest,

Thank you for your feedback. We are pleased to know that you enjoyed your stay here.

We look forward to be your host again in the not too distant future. Please do not hesitate to log in to our webpage for more great offers.

Warm regards,

Alvin J
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2016 via mobile

Had a great time here spent a week in malacca at holiday inn hotel with my husband, staff was very nice loved the food the room was small but good view was really nice. what I enjoyed most was the pool it's so clean loved swimming in it. The receptionist helped us a lot took use in the hotel van to our destination cause we couldn't get a taxi, he even took us on his day off to the airport was very friendly. Would go back again 😊👌🏻

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Mustafa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this reviewResponded 18 July 2016

Dear Valued Guest,

Thank you for your kind words. We are happy to know that you have enjoyed your stay with us.

Your comments will surely be shared with the team to keep them inspired. We will certainly continue to provide the best service to all our guests in order to deliver our promise of creating ‘Great Hotels Guests Love’.

We look forward to your next visit, it's been a pleasure hosting you and see you again soon!

Warm regards,

Alvin J
General Manager

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Reviewed 15 July 2016

Stayed 1 night, booked adjoining room. Room very comfortable. Breakfast was excellent and spoilt with choices. Car parking was abundant in front of hotel and in the basement free for customer. Friendly staff. Enjoyed our stay...

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Globetrottersirlande
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this reviewResponded 18 July 2016

Dear Valued Guest,

Thank you for staying at Holiday Inn Melaka and thank you for choosing us as your preferred choice of hotel when you are in Melaka. We are glad to know that our services had met your expectations.

We look forward to having you back with us in the near future and I encourage you to visit our hotel website to enjoy great savings off your stay. While at the hotel, please indulge in our award winning Sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager

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Reviewed 14 July 2016 via mobile

The location is nearby to local food restaurant...nyonya food and other outlet.it is also near to tourist area. Opposite the hotel is shopping centre and cafe. The pub and bar is also in walking distance. The hotel staff is friendly. The room is clean and nice.

Date of stay: December 2015
Trip type: Travelled with family
1  Thank sambengt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this reviewResponded 18 July 2016

Dear Valued Guest,

Thank you very much for your feedback. I am pleased to know that you had enjoyed your stay here with us.

We look forward to having you back here in the near future. Please do not hesitate to contact us should you require further information pertaining to your future trip and we are happy to be your host again.

Warm regards,

Alvin J
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2016 via mobile

First of all big thanks to Fredrik to be exelent customer service professional. If Holiday Inn have employe of the month I hope Fredrik is in the list.

We were lucky to get room on 20th floor and most happy think was great beds and pillows. Lovely to sleep even so late that we missed our breakfast.

Air Con in the room worked fine and service over all was good and friendly. We got so many good info from lobby staff where to eat and what to see. One more night to go befor bus trip to Singapore.

Greeting to all wishes I Am Kari from Finland

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Darbuka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin-JY, General Manager at Holiday Inn Melaka, an IHG hotel, responded to this reviewResponded 25 July 2016

Dear Valued Guest,

Thank you very much for your excellent review.

Your feedback was indeed the greatest reward for me and my team. An important principle of success in our hotel is the willingness to go the extra mile for our guest. This is a principle which I am passionate about and the same with my team. Your kind words have fueled us further to strive for perfection in all that we do. I will share your comments with my team especially to Fridrik and I am certain that your feedback will only reinforce our purpose, our belief and our passion to further deliver our promise of taking care of our clients at the Holiday Inn Melaka.

We look forward to your next stay with us..

Warm regards,

Alvin J
General Manager

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