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HolidayInn.com
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All reviews the club lounge sea view busy road shuttle service jonker street swimming pool full house shopping mall checking in f b breakfast spread noodles dataran pahlawan front office sirocco jetty bunk
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Reviewed 2 January 2018

I booked last minute for day before new years eve and new years eve .
As this was one of few hotels available at a resonable comfort level with a pool but did not offer good value due to total price of over a 1000 r.m for 2 nights with all the add ons taxes etc that booking .com list but dont calculate for.
the sea view was of reclaimed
LAnd and cranes and construction.
the room was a bit grubby mould in fridge mirror dirty smears ,the bed was clean, but veryhard so not to my choice .
breakfast was vast with many cooked to order and buffet choices, one of the best in malaysia.
the pool area gets sun most of the day which is rare in malaysia as they don't think of western sun bathers and shadows cast in most mid range or even high end hotels.
They still have smoking rooms i am an ex smoker, but some still puff away so this may be for you.
i will not return and i currently stay at r.c. Hotel in melaka which is half the price in a building right on the river front..with comfy beds
The Holiday Inn is accessed by either crossing 6 lanes of fast traffic or going under the fly over that you will see from the mall opposite or the slip road at front of the hotel.
The check in was easy but could be maddening during busy times, as check out was for most i paid up day before and just dropped my key card on desk or it would have taken a hour no kidding.!

Room tip: Not the one i was in ,8th floor is smoking floor.!
Date of stay: December 2017
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank chuckwow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rizwan I, Manager at Holiday Inn Melaka, an IHG Hotel, responded to this reviewResponded 8 January 2018

Dear Valued Guest,

Thank you for sharing your recent experiences at the Holiday Inn Melaka with me.

Please accept my apologies for the shortfalls that you have encountered during your stay here. Rest assured that your feedback will be taken into account for improvement. I have no excuses and I hope that you will give us a second chance to make things right.

We value you as our guest and hope that you will continue to choose IHG for your future travel needs. Once again, I appreciate your feedback.

We hope to welcome you back to our hotel in the near future.

Warn regards,

Rizwan Izham
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Visited Malacca for a short weekend trip and while the hotel is not in the heart of the main tourist area, it is still quite accessible to the shopping area but will need to drive or take a trishaw to Jonker Street. The room is well maintained and had a good sea view of Malacca Straits. The club lounge is nice and the staff friendly. Pool is basic but overall a pleasant hotel to stay. A shout out to the hotel manager who was very helpfu.

Date of stay: September 2017
Trip type: Travelled with family
1  Thank LFamily2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rizwan I, Manager at Holiday Inn Melaka, an IHG Hotel, responded to this reviewResponded 2 January 2018

Dear Valued Guest,

Thank you for your compliments and excellent feedback.. I am happy to learn that you had an enjoyable stay in Holiday Inn Melaka.

Your feedback was indeed the greatest reward for me and my team. An important principle of success in our hotel is the willingness to go the extra mile for our guest. This is a principle which I am passionate about and the same with my team. Your kind words have fuelled us further to strive for perfection in all that we do.

We look forward to your next stay with us..

Warm regards,

Rizwan Izham
Resident Manager

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Reviewed 31 December 2017

We stayed here on Christmaas Day. The hotel gave us a nice Christmas present by upgrading us to a triple room. This is because they had ran out of extra beds.

I find the location a little out of the way even though we can walk to the nearby shopping centres. I find the road that separates Holiday Inn and the major shopping centres rather scary. Traffic was heavy and we saw people trying to jay-walk across the road!

The rooms are comfortable and bathrooms spacious.

Breakfast was crowded but has sufficient seating.

There are only 3 lifts in the hotel and I found them rather slow.

Overall it is a value for money hotel.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank R7578GDkarena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rizwan I, Manager at Holiday Inn Melaka, an IHG Hotel, responded to this reviewResponded 2 January 2018

Dear Valued Guest,

Thank you for staying at Holiday Inn Melaka and thank you for choosing Holiday Inn Melaka as your preferred choice of hotel when you are in Melaka.

Your comfort is our main priority and I truly appreciate your valuable feedback. Such feedback will only fuel us to strive and seek for continuous improvement and deliver our promise of managing ‘Great Hotels Guest Love’.

We look forward to welcoming you to Holiday Inn Melaka in not too distant future. Please do not hesitate to contact us directly at welcome@holidayinnmelaka.com should your travel plans bring you back to Melaka

Warm regards,

Rizwan Izham
Resident Manager

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Reviewed 31 December 2017

Firstly, if you have very young or very old family members, this may not be the best hotel. It is located next to a flyover/ highway with several lanes. Cars travel very fast and crossing it is rather hazardous.

That said, the best thing about the hotel is the provision of shuttle services. The shuttle goes to Pahlawan mall and to the Bell Tower at the red square, which is just a short walk to Jonker. So if you have children and seniors and you aren't driving, do make use of this service.

Location wise, barring the hazardous crossing, the hotel is just opposite Mahkota Parade which is just opposite Pahlawan Mall, so I'd consider this rather convenient. In spite of this, it's tucked in a corner and it's rather quiet, which I appreciated.

The staff at the hotel, as with the rest of Melaka, are very friendly, all smiles and extremely helpful. The concierge was especially indispensable to our stay.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank EbenezerSingapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rizwan I, Manager at Holiday Inn Melaka, an IHG Hotel, responded to this reviewResponded 2 January 2018

Dear Valued Guest,

Thank you for staying at Holiday Inn Melaka and thank you for choosing us as your preferred choice of hotel when you are in Melaka. We are glad to know that our service had met your expectations.

We look forward to having you back with us in the near future and I encourage you to visit our hotel website to enjoy great savings off your stay. While at the hotel, please indulge in our award winning Sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Rizwan Izham
Resident Manager

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Reviewed 30 December 2017

Check in was quick and i was allowed in before 2 p.m thanks for that.
Paid for sea view room the view is so so so again average for that.
Room is good size clean ish bathroom lights only 1 working so far .
Bed is very hard , wi fi seems o.k so far , pool is good size and in the sun most of the day.
Good for sun bunnys .
food served is limited untill 6 p.m.when italian restaurant opens But pool side and room service offers more choice than the buffet restaurant .
Did not feel that it represented value for money but it was new years eve ,eve ,and weekends are busy ,so will not extend my stay or return, there are better value in old town with river views.

Room tip: Do not pay extra for sea view expecting nice sea scape save your money
Date of stay: December 2017
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank chuckwow56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rizwan I, Manager at Holiday Inn Melaka, an IHG Hotel, responded to this reviewResponded 2 January 2018

Dear Valued Guest,

Thank you very much for your feedback.

We apologize for the inconvenience caused during your stay here with us. Please rest assured that steps of improvement have been taken.

We look forward to be your host again in the not too distant future. Please do not hesitate to log in to our webpage for more great offers.

Warm regards,

Rizwan Izham
Resident Manager

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