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Reviewed 6 January 2023

Aircon was totally down until 2000 hrs in the night. The room temperature was around 27 degree c.
Rooms and corridor were smelly and cleanness was bad.
Will not recommand this hotel unless they improve basic hygeine to 4 star hotel

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Journey22276584444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estadia Hotel Melaka, General Manager at Estadia Hotel, responded to this reviewResponded 6 January 2023

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2022 via mobile

Overall it is a great value for money hotel given its location and aesthetic interior design.

If you are coming by coach from Singapore choose the arrival point at Hatten Hotel / Estadia Hotel. It is the same area. Once you alight yoy are within 20-30m to the arrival lobby of Estadia Hotel. Proceed to Level 3 for check in.

Check In was fast and easy. But can see the toll of covid on the hotel business as their lounge restaurant was closed when we arrived at 3+pm.

I booked a 2 Bedroom Suit as was traveling with family. On 1st sight were amazed by its interior design and it makes u feel u are in a 5Star hotel instead of a 3Star. And it has a Jack and Jill bathroom for the 2nd bedroom (twin). And that is at best where this hotel is at.

I would hv given them a 5star full score if it is not because of the following;
1) Safe was not working
2) Dusty ledge below all the curtains can see a thick later of dust
3) Curtains were not properly fixed thus some curtains can open and some cannot (or slide open)
4) water tap is loose in the 2nd bathroom.
5) Common corridor wallpaper are starting to peel.
6) Some towels were not in their best states.

Understand this hotel is still recovering from covid and due to lack of manpower in the hospitality industry. And that is why i still give them a 4 star rating and not lower.

The above is not exactly a deal breaker but it is just these small details that would hv make the experience even better.

When the hotel read this I hope they can look into the above for others. You may contact me directly for the my room number and videos on most of the points above.

I just hope the next time I come and stay it would have improve by leaps and bounds

Date of stay: December 2022
Trip type: Travelled with family
Thank serog5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estadia Hotel Melaka, General Manager at Estadia Hotel, responded to this reviewResponded 3 January 2023

Dear Valued Guest, We are disheartened to hear of your recent experience with us and truly apologize for the misdeed. We would certainly like to get to the bottom this and would appreciate it if you could email us at marcom@estadiahotel.com with more details of your stay (room number, date of stay, name your room was booked under and the issues you have encountered). We hope to hear from you and appreciate that you have taken the time to share your feedback. Regards, The Administrator

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Reviewed 20 December 2022

Accessibility - the hotel reception was located on the third floor of the building and the carpark on the 4th to 6th floors. It is very conveniently located to major attractions Eg Jonker street and food establishments.

Service - good. Staff were polite and allowed me to check in early and collect keys at 230pm. Check out was smooth and easy.

Rooms - very clean. My family likes the design of the deluxe suite we stayed and two teenage daughters liked it so much that they said it is a well designed and nice hotel. The living area is separate from the two bedrooms so it helps for those family who have folks who wanna stay up late and sleep early.

We enjoyed the beautiful Sunrise view and the rain shower. Thanks and strongly recommended. We will come back again!

Date of stay: December 2022
Thank jpling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estadia Hotel Melaka, General Manager at Estadia Hotel, responded to this reviewResponded 21 December 2022

Dear Valued Guest, Thank you for sharing your stay experience with us and we are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the near future soon. Thank you and have a pleasant day ahead! Regards, The Administrator

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Reviewed 20 December 2022

- Room was smelly, probably from the carpets which are full of stains.
- No mineral waters provided on the 1st day.
- Both fridges not working
- Only 1 remote control for 2 TVs. Called room service to request for another remote, they ackowledged but do nothing.

Date of stay: December 2022
Thank Md Helmi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estadia Hotel Melaka, General Manager at Estadia Hotel, responded to this reviewResponded 21 December 2022

Dear Valued Guest, We are disheartened to hear of your recent experience with us and truly apologize for the misdeed. We would certainly like to get to the bottom this and would appreciate it if you could email us at marcom@estadiahotel.com with more details of your stay (room number, date of stay, name your room was booked under). We hope to hear from you and appreciate that you have taken the time to share your feedback. Regards, The Administrator

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Reviewed 6 November 2022 via mobile

Avoid room 535. It is a premier suite but poorly maintained. One of the bathroom is ever flooding with water overflowed from the shower area. The furniture and curtain dusty, carpet and bedsheet/pillow cases are stained. The main door also faulty would not closed properly. It look like anytime, the handle bar would drop off. Definitely would not return to this hotel again.

Date of stay: November 2022
Trip type: Travelled with family
Thank sylalim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estadia Hotel Melaka, General Manager at Estadia Hotel, responded to this reviewResponded 7 November 2022

Dear Valued Guest, We are disheartened to hear of your recent experience with us and truly apologise for the misdeed. We would certainly like to get to the bottom this and would appreciate if you could email us at marcom@estadiahotel.com with more details of your stay (room number, date of stay and name your room was booked under). We hope to hear from you and appreciate that you have taken the time to share your feedback. Regards, The Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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