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Country Inn & Suites by Radisson, Monroeville, AL
Ranked #2 of 6 Hotels in Monroeville
Certificate of Excellence
Reviewed 29 October 2017

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank jackiemP1010EB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FOMngr2, General Manager at Country Inn & Suites by Radisson, Monroeville, AL, responded to this reviewResponded 30 October 2017

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6 - 10 of 138 reviews

Reviewed 15 October 2017 via mobile

We made tip escaping from hurricane. I have to say everybody was very nice a specially Jackie & Karishma did awesome job. They did everything to help us and make us happy. We are very grateful. Hotel is very nice there near by is park so my son could play and have fun. Room was pretty nice with big window what I like a lot.
If you are going to stop by in Monroeville Alabama definitely should choose this hotel to stay.
Nice place and awesome people work there.

Stayed: October 2017, travelled with family
Thank WorldVoyagerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMngr2, General Manager at Country Inn & Suites by Radisson, Monroeville, AL, responded to this reviewResponded 17 October 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

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Reviewed 8 October 2017 via mobile

The lobby of this place is really nice and updated. Very clean and modern. And then you get to your room. Our room on the first floor was very humid, like there was recent water damage. It smelled musty and moldy, and there was rust on both lamps as well, further leading us to believe there was recent water damage. Our family had a room upstairs and their bedding looked like someone had already slept in the sheets in one bed. The other bed had red stains all over one of the sheets that were still gummy, the consistency of pizza sauce or vomit. One of the lamps had black mold on the lamp shade. When we tried calling downstairs on the room phone, it didn't work. At all. So I called on my cell phone and the lady at the front desk acted like it was a bother and I was lying when I explained what we had found. She then said "Okay" and hung up on me. Someone went downstairs to check on the progress and the person behind the front desk tried to argue and said "That room was cleaned." Clearly it had not. They finally brought new bedding and switched out the lamp with one that was not moldy.

Upon inspecting the bedding in our room downstairs, one bed also looked like it had been slept in previously. Since it was such a pain and inconvenience to the staff to get clean sheets, we decided to just suck it up and sleep on top of the bedding since the sheet covering the comforter looked clean, and we would use the comforter from the second bed. It had brownish-red stains on it so I went to the front and asked for a clean one. The same lady who was mad about the room upstairs was lollygagging to get a clean cover for us. A gentlemen finally came over and said he'd bring a new one. He came to the room with one straight out of the package, probably hadn't been washed yet, but at least it didn't have someone else's sweat on it.

TL;DR: Bedding was dirty, lamps were moldy and rusty. It nearly took an act of Congress to get clean sheets and covers.

Stayed: October 2017, travelled with family
1  Thank maesarahsmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMngr2, Front Office Manager at Country Inn & Suites by Radisson, Monroeville, AL, responded to this reviewResponded 9 October 2017

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

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Reviewed 19 September 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank finkleat2017
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 September 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank L2313HKangelar
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 16 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Country Inn & Suites by Radisson, Monroeville, AL

Address: 120 Highway 21 S, Monroeville, AL 36460-8092 (Formerly Country Inn & Suites By Carlson, Monroeville)
Phone Number:
Region: United States > Alabama > Monroeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Monroeville
Price Range: RM 315 - RM 393 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Radisson, Monroeville, AL 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Just minutes from Historic Monroeville, Monroe County is home to the 'To Kill a Mockingbird Museum' as well as other attractions including: the Alabama Writers Conference, the Historic Courthouse, Alabama River, various industries, Alabama Southern College and great shopping at the Vanity Fair Outlet. We are conveniently located at Hwy 84 and 21. The Holiday Inn Express Monroeville Hotel is also the perfect backdrop for relaxation or for business!Our hotel offers 41 spacious guest rooms and our suites , tastefully decorated to meet the needs of the corporate, group and leisure travelers. Two of our spacious suites offers whirlpools for your relaxation. We are Monroeville's newest and finest hotel. We are the only hotel to offer free High Speed DSL or wireless and interior corridors and the areas only 3 Diamond hotel in the AAA rating. In the summer take the heat away and enjoy a cool dip in our outdoor pool. Our staff takes pride in hosting true Southern hospitality with our signature deluxe Continental Breakfast Buffet. Join us daily from 6:00am to 9:30am and enjoy selections of fresh brewed coffee, juices, cereals, danish, bagels, fresh fruits and a hot breakfast for your needs and much more. We also will deliver a newspaper during the week to your room. Visit the other web pages for additional details of the many amenities and services provided that will cater to your needs. We also have a Hot Breakfast. WE DO NOT HAVE AN ELEVATOR, but bell service is FREE. ... more   less 
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Also Known As:
Holiday Inn Express Monroeville Hotel Monroeville
Holiday Inn Monroeville
Monroeville Holiday Inn

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