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Reviews (1,925)
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17 - 22 of 1,925 reviews
Reviewed 4 weeks ago

It is such a remarkable experience for me and my wife during a very short stay at the Ritz Carlton Pudong on our honeymoon trip in China. We stayed so many times at Marriott and Starwood hotels but we never found this level of hospitality. Kimberly Tan, the Guest Recognition Officer with Chancy greeted us right in front of our car when we arrived and they gave a bouquet of roses to my wife once we got out the car.

Upon entering our room, we were surprised by beautifully decorated room, we believe it is decorated by heart. My wife was really touched by such level of attention. Kimberly also came back to tell us almost everything about Shanghai attractions and dining places, what's amazing is she also gave us a hard copy of Shanghai travel guide carefully curated by her. When we were checking out, she also gave us a very beautiful old Shanghai map, we will definitely put it on a frame.

It doesn't stop there, when we entered the room at our next hotel (W Shanghai at The Bund), a letter from Kimberly greeted us, wishing us a wonderful honeymoon. We will never forget such an experience.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Marshall P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 4 weeks ago

Dear Marshall P,

Warmest greetings from The Ritz-Carlton Shanghai Pudong and thank you for sharing your wonderful review with the TripAdvisor Community.

I was delighted to read your very detailed review, highlighting your wonderful experiences throughout the hotel. Our Ladies and Gentlemen are focused on creating incredible memories for our guests, and I am thrilled to know that they consistently went above-and-beyond to ensure your experiences were memorable. I will share your kind comments with them all, especially Kimberly.

Our Ladies and Gentlemen look forward to welcoming you and your wife back in the near future.

Warmest regards
Andrew Houghton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Just completed a fantastic 3 day stay at the modern Ritz Carlton Pudong to conclude our vacation in Asia. Felt very pampered and impressed by the high level of professional and friendly service (which is typical throughout the Ritz hotel chain) provided by everyone at this luxury hotel. Especially front desk personnel Cancy, Jayden & Jennifer... the manager and bell boys who always greeted us with smiles and offer to help in any which way possible (our luggage, transportation & general directions)... as well as the prompt, discreet and outstanding job by maintenance staff to keep our room (#5101 - with fabulous view of the three skycrapers nearby particularly at night) and public areas in tip top condition.

Our request for earlier check-in and a late check-out time was granted without a hitch. We were pleasantly surprised by the kind gestures from the staff -- including personal greeting cards, fruit platters and desserts, as we celebrated a couple of special occasions during our trip. Also dined at the in-house Aura Lounge and Flair rooftop restaurants and enjoyed both the food and sweeping view of the Bund very much.

Centrally located in Pudong financial district, next to the high-end IFC mall (also connected underground to Metro station Lujiazui) and the popular Super Brand shopping complex. Will certainly stay here again on our next visit to Shanghai. Highly recommended 5-stars!!

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank globe2trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 4 weeks ago

Dear globe2trvl,

Thank you very much for choosing The Ritz-Carlton Shanghai Pudong to conclude your vacation in Asia.

I was delighted to learn that you received a high level of professional service and I have shared your kind words with all our Ladies and Gentlemen, especially Cancy, Jayden and Jennifer. Thank you for highlighting our Aura lounge bar and Flair rooftop bar. It is our pleasure to create memorable experiences for you during your stay with us.

On behalf of all us all, we all look forward to welcoming you back on your next visit to Shanghai.

Warmest regards
Andrew Houghton
General Manager

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Reviewed 12 June 2018

The staff are friendly and helpful. The view is nice and I appreciate my stay over there. However, I would suggest to have more facilities in the gym, like stepper. But in general, the facilities are sufficient and the view is nice as well. The location is good as well and this is really a good choice for Shanghai.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Bonnie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 13 June 2018

Dear Bonnie A

Warmest greetings from The Ritz-Carlton Shanghai Pudong.

I am pleased to learn that you received friendly and helpful service from our Ladies and Gentlemen during your stay. In addition, thank you for your suggestion and we will take this information under consideration for future facilities enhancement.

Once again, thank you for your recommendation and all our Ladies and Gentlemen look forward to welcoming you back soon.

Warm regards

Andrew Houghton
General Manager

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Reviewed 12 June 2018

From the time we were personally met kerbside by Candice to checking out we were overwhelm by the service. We took a room on the Club Lounge floor and everything was managed for us, with subtlety, efficiency and friendliness. The dining was outstanding: delicious food served with a backdrop of amazing views with particular mention of Helena in the Chinese restaurant. We shall return.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank anthonystarkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 13 June 2018

Dear anthonystarkins

Thank you for choosing The Ritz-Carlton Shanghai Puodng for your recent stay with us.

I am delighted to learn that you received personalized service from our Ladies and Gentlemen, especially Candice and Helena. Thank you for highlighting our delicious food with amazing views.

We all look forward to seeing you soon.

Warm regards

Andrew Houghton
General Manager

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Reviewed 11 June 2018 via mobile

Amazing hotel! you can’t find a better one in Shanghai!
I was definitely enjoyed my time here, everyone was great and enthusiasm! Violet was always helpful and professional! I would stay here again, wonderful trip!

Stayed: June 2018, travelled on business
Thank asdfglkjh16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 13 June 2018

Dear asdfglkjh16

Thank you for taking the time to share your amazing review with the TripAdvisor Community.

I am delighted to learn that you received such wonderful service from our Ladies and Gentlemen. I shared your compliments with my team, especially Violet.

Once again, thank you for your recommendation and we all look forward to welcoming you back soon.

Warmest regards

Andrew Houghton
General Manager

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