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Holiday Inn Express Shanghai Jinsha
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Reviews (85)
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Reviewed 7 February 2018 via mobile

Good:
Location
Breakfast pretty good
Next to a subway stop
Not far from the airport or train station
Clean

Bad:
Staff limited English
Manager was very rude at check in. Completely unfriendly. Felt like I was intruding on his time and just a sour look on his face.
Breakfast could have more western options.
Price was ok but I thought a little higher than it should have been considering the location.
Limited bedding, missing 1 sheet.

Stayed: February 2018, travelled solo
Thank PresPJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy Y, IHG Social Listening Team at Holiday Inn Express Shanghai Jinsha, responded to this reviewResponded 9 February 2018

Dear PresPJ,

Thanks for choosing to stay with us. We are glad to know that our hotel's nutritional balanced free breakfast and convenient transportation location were up to your par. Our hotel was thoughtfully chosen to be a quite convenient transfer station both to the city center of Shanghai and the Hongqiao International Airport Station. However, we are also sorry to know that our staff's service and price may have failed to meet your expectations. Rest assured that your feedback will further be looked into. Hope you can choose to stay with us again so that we can provide you with a better experience.

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

All basics you need, good breakfast! Great staff, doing an extra mile + a free smile :)
Handy to metro station, 200 meters! Airport INT - Hotel 45-50min. Hotel City 30min

Outside:
Some food restaurants for dinner close by, subject your need, midrange quality in my view.

Room Tip: 2 stays, all good! Did sleep very well
  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy Y, Manager at Holiday Inn Express Shanghai Jinsha, responded to this reviewResponded 18 August 2017

Dear guest,Thank you for taking the time to share your valuable feedback with us. We are pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in,so we value your feedback. And we are the most simple and refreshing brand under IHG brands, and we provide all the necessary facilities, clean and comfortable rooms, warm and friendly, caring and thoughtful services and the variety, reeky, nutritionally balanced free breakfast, and high speed wifi. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

The hotel took a little bit of finding. When you come up from the station, it is the far end of the building where Starbucks is (Feb 2017).

The room is a good size, plenty of space. We had no problem with the supplied WiFi. The bed was comfortable. The staff were more than happy to help with anything we asked, from directions, how to do something, or providing supplies.

The breakfasts... a little different, but still enjoyable.

Close by there is a Bank of China & a grocery/all goods store - this is about 600m walk. Good exchange rates at BoC. The hotel also has an exchange machine near reception. This had better rates than the airport, and close to the bank rate.

In the same building is a Papa John's pizza (very expensive), Starbucks, a Vietnamese restaurant which was due to open a week or so after we left, a Japanese and a Chinese restaurant. The station access is easy, with escalators to the concourse. There is an elevator near Papa Johns for easy station access.

We stayed a week and would quite happily stay there again.

  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy Y, Manager at Holiday Inn Express Shanghai Jinsha, responded to this reviewResponded 22 May 2017

Dear Guest,

Thank you for taking the time to write a review about your stay with us. We hope you can satisfied with our service. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We look forward to welcoming you back to our hotel again.

IHG Social Listening Team

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Reviewed 12 March 2017

A non-smoking average budget hotel. Its located in a good location. Took about 1 hour and 20 minutes to go to Pudong - paid RMB 231.
BF was so so but no one didn't bother who is coming and eating. Employees were having good time.

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ArunKumarRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy Y, Manager at Holiday Inn Express Shanghai Jinsha, responded to this reviewResponded 15 March 2017

Dear guest,

thank you so much for staying at our hotel and taking your time for reviewing,please accept our sincerest apologies for the disturbance you have experienced during your stay.We will work harder to increase our varieties.Also if there is anything wrong during your stay please don't hesitate to contact our front desk, we will try our best to help.We value your comments and welcome the opportunity to serve you again.

Sincerely,

IHG Social Listening Team
"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

Check-In was super quick and very freindly for myself and two colleagues. The hotel lobby is huge, clean and impressive with a free internet area and plenty areas to relax all around reception. Behind the staff at reception is a small bar fridge with complimentary soft-drinks and water. In the reception area they have an ATM machine which is very convenient. The hotel is right next to a shopping mall offering various food types and down the road is a Starbucks. The rooms are very, very clean and on par with bigger brand names offering accomodation in Shanghai. The free internet in the rooms were fast. The beds & bedding were spotless with no smoke smells you experience allover China.

Room Tip: ask for Lake-View rooms
  • Stayed: February 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank arnell b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy Y, Manager at Holiday Inn Express Shanghai Jinsha, responded to this reviewResponded 6 March 2017

Dear guest,

Thank you for staying in Holiday Inn Express Shanghai Jinsha and taking your time for reviewing. A good experience is something our staff takes great pride in. We feel glad that you enjoyed your stay with us. As one of the Holiday Inn Express hotels, we share the same standards worldwide, especially you can enjoy free breakfast, free high speed internet and qualified sleep in Holiday Inn Express hotels. We hope you will visit us again.

IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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