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“Better than expected”

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Four Seasons Hotel Shanghai
Ranked #24 of 4,997 Hotels in Shanghai
Certificate of Excellence
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Better than expected”
Reviewed 30 November 2011

I had been discouraged to book this hotel based on a number of TA reviews saying the hotel wasn't up to Four Seasons standards. Having stayed at a fair number of Four Seasons I am used to the usual exceptional service, so I had booked elsewhere but at the last minute I thought I would give it a try for myself.
Overall it stood up to the standards maintained by the group. Aside from a delay at check in due to a long queue and what appeared to be local travel organizers ignoring queue and taking considerable time, my stay was fine. An apology was made and it appeared to be genuine. I was early however room was ready and no problems whatsoever. The room was spacious and sufficiently modern, and the staff were excellent across the board, concierge, room service, breakfast restaurant.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brischief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 1 December 2011
Thank you so much for spending time on sharing your experience.We really appreciate your trust on Four Seasons Hotel.We will strive to maintain our best service and facilities to exceed guest expectation.Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com.
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1,004 reviews from our community

Traveller rating
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    288
    89
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    18
See reviews for
88
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423
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
117 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 November 2011

...I think one or half notch below what you would typically solid expect from a Four Season around the world. The location was my biggest complain, it's far from most tourist attractions. Service was also below expectations. Hotel staff at the front desk and concierge were not helpful and actually felt like they had an attitude issue, quite strange as I've never had this issue at other Four Seasons hotels.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review, 21 November 2011
Dear Guest,

Thank you for your comments posted on TripAdvisor relating to your stay with us of late last year. We naturally are concerned to read your feedback relating to concierge and front desk service and apologize for any inconveniences caused and would appreciate more details in order to address the shortcomings.

Thank you in advance and I can be contacted at peter.weber@fourseasons.com.

Sincerely,
Peter Weber
General Manager
Four Seasons Hotel Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 November 2011

My wife and I stayed here during our 5 day visit in Shanghai. This hotel is centrally located with easy access to most of the neighborhoods in Shanghai. As expected from a Four Seasons hotel, they provide well appointed rooms with excellent service. The gym and pool area are quite nice and the breakfast buffet is amazing! Would definitely stay here again.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich9909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 18 November 2011
We are so happy that you enjoyed your stay with us. Thank you for liking our gym, pool and breakfast. Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com
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Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
Reviewed 10 November 2011

Very friendly staff. Excellent food and service, and very welcoming atmosphere. Highly recommended.

Room Tip: Get a room as high up as possible, the view is pretty spectacular.
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lasse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 November 2011

I had a really amazing stay at the Four Seasons the last two weeks in Oct. The service was top notch and friendly and everyone was super helpful. I was sad to leave! It was my first time in Shanghai (or China) so I was very worried about the language barrier, and the hotel staff helped a ton. The airport transfers, executive club and fitness center all added to the overall experience. Additionally, there are a lot of dining options in the hotel itself, when on business and quite busy it was nice to have this as an option. While Shanghai is huge, I also found the Four Seasons to be pretty close to everything I needed.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rripaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 18 November 2011
We are glad that you enjoyed staying with us. We are honored to be part of your fantastic first China Trip through providing our rooms, airport transfer, execuive club and fitness center to enhance your travelling experience. We will strive to maintain our best service and facilities to exceed guest expectation. Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Shanghai

Property: Four Seasons Hotel Shanghai
Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Shanghai
#24 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price range (per night): RM885 - RM2,047
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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