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Reviews (380)
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All reviewsfree tradewindows restaurantsinorama tourdoing businessa free shuttle busnice hotelminute driveclub roomcomfortable staymetro stationbreakfast spreadthe hotel stafflobby barhotel is situatedspeak good englishwestern foodupgraded to a suite
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82 - 87 of 380 reviews
Reviewed 11 September 2016 via mobile

It's one of the chains. What more can I say? Rooms larger than average and clean although dated. Bathrooms the same. The best shower ever. Almost blasted down plug hole! Fabulous. Restaurant ok. Bar ok. Service was good. Lots of little incidents but that's mainly due to western expectations rather than the staff not being great. I'd go again but will probably try one of the other hotels if I'm honest.

Stayed: September 2016, travelled on business
Thank carolineowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this reviewResponded 13 September 2016

Dear Carolineowl,

Thank you for taking the time to share your feedback regarding your recent stay. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Joney Zhou
General Manager
Crowne Plaza Shanghai Pudong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2016 via mobile

Hotel a little older but well maintained. Check-in and checkout were a breeze. Every staff employee from those at the door to the restaurant did their best. I was especially impressed by this young chap who tried his best to get us a cab during peak hour. Thanks and well done!

Stayed: August 2016, travelled on business
Thank KrisMcDull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this reviewResponded 2 September 2016

Dear KrisMcDull,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Joney Zhou
General Manager
Crowne Plaza Shanghai Pudong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2016

Crowne generally produce a consistent level of service wherever you go and the Pudong Crowne Plaza in an ideal urban setting of Shanghai is no different .

Rooms are very high quality, food is passable, but there are plenty of really good, reasonably priced restaurants close by and the location is very french provincial in style.

The hotel has great facilities and service is reliable.

An added bonus is the in-house tailor who is highly recommended for fast and very good quality suits.

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank dawcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHGCP, Manager at Crowne Plaza Shanghai Pudong, responded to this reviewResponded 1 August 2016

Dear dawcom,

Thank you for your great comments about our products and service on the hotel website. We have also shared this positive commentary with our overall team.

Thanks again and we look forward to welcoming you back soon.

Hotel Management Team
Crowne Plaza Shanghai Pudong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2016

Very helpful staff. All staff speak English
Clean rooms with good sleep quality.
Near to a shopping area and subway.
USD was accepted for payment.
Breakfast spread, variety and quality is great.
Highly recommended for stay

  • Stayed: September 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Deepak J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHGCP, Manager at Crowne Plaza Shanghai Pudong, responded to this reviewResponded 18 July 2016

Dear Deepak,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Hotel Management Team
Crowne Plaza Shanghai Pudong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016 via mobile

As with all IHG/ Holiday Inn and above brand hotels, the Crowne Plaza Shanghai Pudong never fails to impress on service levels. Was on both occasions (during Crowne Plaza Fuzhou Riverside and Crowne Plaza Shanghai Pudong) able to check in SUPER fast despite the reasonable queue.
Hotel feels aged for sure if we were to compare to some of the newer ones but then again, the people and the service is what had and will always make the difference.
PS - maybe time to change the bedside radio to a docking station ;-)

Stayed: July 2016, travelled on business
Thank Scott N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHGCP, Manager at Crowne Plaza Shanghai Pudong, responded to this reviewResponded 6 July 2016

Dear Scott,

Thank you for staying with us on your recent trip in Shanghai and we're very appreciated for your comments since its easy for us to know which part need to improve, then can make our guests more happy. We will keep our service culture "One Step Ahead" always to be satisfied with more and more guests. Look forward to welcoming you back soon.

Hotel Management Team
Crowne Plaza Shanghai Pudong

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