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Reviews (86)
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Reviewed 23 October 2017

My room was the 1 bedroom suite, so not the most basic room, but one step up. I was very pleased to have the washer and dryer. The room was clean although the furnishings and trim showed a little wear. Conditioner and wash cloths are not supplied, so bring your own or walk the 1km down Biyun road to the Carrefour and buy them if you want them. The in-room safe is also a little small. My laptop barely fit. If you have an unusually large laptop it might be a problem. I will stay here again on my next trip because the value for the price is excellent and the compromises are few and small. It's not the 5-star Marriot down the road, but it's only 2/3 the price and you get more for your RMB for in comparison to the Marriot. A number of reviews have negative things to say about the breakfast. I disagree. It's basic - on the level of what you find at a similarly priced 3-star hotel anywhere in the USA - but given what you're paying it's fine. There's Costa Coffee across the street, Starbucks 300m down the block, and a good source of prepared and "raw" foods 1 km down the road at the Golden Bridge Mall and Carrefour. If you want an outstanding breakfast you have good options.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank TMOTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

I stayed here from last March and the parameters and services of this services apart hotel is awesome. cool place , Well mannered staff, good location, Very good buffet breakfast. Each and every thing make this property beautiful.....recommend for all travellers

  • Stayed: September 2017, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank debjyoti2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

Comfortable, convenient, and clean. The staff are all eager to help make your stay enjoyable. I would definitely recommend this hotel. The location in relation to restaurants and grocery stores is unmatched in this area. Everything you need is within 3 minutes walking distance.

Stayed: August 2017, travelled solo
1  Thank pedijaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at Citadines Biyun Shanghai, responded to this reviewResponded 4 August 2017

Dear Guest

Thank you for staying with us and having taken the time to share your review.

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Citadines Biyun Shanghai, we look forward to welcoming you again at any one of our serviced residences.

Best Regards,
Jasmine Sun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017

Its nice place to stay ease connectivity to the city but no near by metro station about 20 min walk.
The rooms were kept clean and the house keeping staff are very courteous.
Breakfast options were very poor need to provide more variety and most of the time Indians stayed in the Hotel but not at all provided the Indian dishes even for Long stay Guest(need to improve on this)

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank praveen863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at Citadines Biyun Shanghai, responded to this reviewResponded 17 July 2017

Dear Guest

Thank you for staying with us and having taken the time to share your review. We appreciate your patronage of business.

Although you like much of our service, we do have to apologize for those items that failed you. We will take necessary changes, update our breakfast menu and offer more options for our guest in order to make sure all of our guests are having an enjoyable stay with us.

We look forward to hopefully welcome you back soon again.



Best Regards,
Jasmine Sun

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Reviewed 22 June 2017

The location so hotel seems to be just right for anyone and every business official. The room was clean and neat. Service was fine and breakfast was good too. The best part of the hotel was it is just apt for anyone coming solo for business meetings.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 914sharank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at Citadines Biyun Shanghai, responded to this reviewResponded 23 June 2017

Dear Guest

Thank you for having taken the time to share your positive feedback about your recent stay at Citadines Biyun Shanghai.

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Citadines Biyun Shanghai, we look forward to welcoming you again at any one of our serviced residences.

Best Regards,
Jasmine Sun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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