My family checked in at 10:00pm by 11:30 we were awakened by BEDBUGS! We went to the front desk and could not find anyone for twenty minutes after repeat calling of the desk phone and pounding on the glass. We caught two of the bugs showed them to the desk attendant who was awakened by our pounds and he gave us our money back for the room after disposing of the bugs however after repeat calling I have gotten no help for the over 20 bites each on my son and boyfriend!!!!! Worst service ever!!!!