We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$107
US$98
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of US$112/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$119
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$119
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$67
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Robledal(Alajuela)
US$84
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Pacande(Alajuela)(Great Value!)
US$30
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$59
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$119
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Vida Tropical B and B(Alajuela)(Great Value!)
US$41
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (987)
Filter reviews
987 results
Traveller rating
756
177
36
13
5
Traveller type
Time of year
LanguageAll languages
More languages
756
177
36
13
5
Show reviews that mention
All reviewshiking trailscentral valleyinfinity poolorchid housesan joseprivate jacuzzicosta ricaoverlooking the valleybright colorscoffee plantationour honeymoonrooms are hugebeautiful groundsmain buildingcity lightsbefore flying homedogs barking
Filter
Updating list...
626 - 631 of 987 reviews
Reviewed 8 February 2012

Xandari is lovely. It's close to the airport, which makes it super convenient if you want to make sure you're there on time. There's a shuttle service that can get you there too. The grounds are stunning. The owners of the property have clearly spent a lot of time, money and love in developing them. The botanical gardens, orchards, orchid house and walks to waterfalls were all very beautiful. The room was nicely appointed, very large, and the balcony was nice and private. Their newest pool was gorgeous, too, with sweeping views. Their continental breakfast was probably the best I ever had, too!

All that said, after coming from Makanda by the Sea, I felt it not quite the lush resort it promised to be and did not have quite the soul that Makanda had, so the place left me a bit cold. It also bills itself as a resort, which I always think of as having several eating options, activities on the premises, and almost certainly a gym. I know it sounds silly, but if I'm paying such a high price, I expect more. The shampoo was just the shampoo/conditioner hybrid, terrible for my hair, so I ended up using the kind I bring. They offer to bring you weights to your room and there's a ping pong table, but I wanted a treadmill (the walking paths weren't conducive to running) and there is really no place to go outside of Xandari. Also, while I appreciate their efforts to be green by using efficiency bulbs, the lighting was horrible in our rooms. There must be a better way to be environmentally friendly and shed some nice light?

All in all, I wish I had spent the money a different way, but it's certainly not a bad place to stay and as long as your expectations are set that it's more of a nice hotel with your own casita and some pools and walking grounds, with a restaurant, I think you'd probably be just fine. I think my expectations were just set too high!

Room Tip: If you stay in the rooms in the 20s, you will be a bit farther from reception, but you'll be closer to the spa and the nice newer pool and walks to waterfalls.
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank remtheory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this reviewResponded 19 February 2012

Dear remtheory...Thank you for taking your time to write this review. We are glad you enjoyed Xandari but sorry to hear we did not fulfill all your expectations.
Thanks to your comments we are fixing the the lighting in villa #22, the bulbs are not working properly and we will be placing an extra light in the middle of the ceiling. I checked the other villas on the west side and the lighting seems appropriate.
We are also looking into other biodegradable options to replace the shampoo/conditioner.
We hope to have an opportunity to host you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

Just got back from CR,we spent our last night at the Xandari Resort and Spa and were able to negotiate a price of $ 200 per night, but left just a bit disappointed. Let me start with the positives, the views and grounds are spectacular,though we really didn't get a good introduction/orientation from the front desk staff, so be sure to ask for one. As I wish we had budgeted more time for a hike before taking off for the airport. The trails lead to a few waterfalls and are really well maintained . The restaurant was fantastic and actually reasonable in regards to the quality and service. Our dinner there was one of our best meals in CR.

The main negatives-
1) The front desk staff seemed only barely interested in us, I think in part because we had the discounted rate, there was no formal introduction/orientation. The property is large and I was lucky to find a map of the grounds in the room and read about the natural features of the property.

2) the rooms are large and offer sweeping views of the valley below. But are dated, with weird Ikea like light fixtures and awful halogen lighting. (the showers are awesome semi open into a private courtyard and having a mini kitchen was nice).

3)Even though the 3 pools are "heated", none were adequetly heated, as it does get a bit chilly in the evening. Which explained why for the most part the pools were empty. Even the hot tubs were tepid.

(4)The included breakfast was continental had a wide selection but even so if you wanted something more substantial, like eggs,it was as add on. Kinda of a rip if you paid sticker price.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank nyalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this reviewResponded 14 February 2012

Dear nyalla...Thank you for your comments. We are glad you appreciated our food, grounds and views...of course we are very sorry to hear about the lack of customer service during your check in. We will be taking the necessary measures to improve this issue. We strive to keep pools at 80 to 82 degrees, and the Jacuzzis get up to 104 F, so we are surprised about your comment.
Thank you for taking time to let us know how we are doing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2012

We stayed at the resort for one evening on Jan 30, 2012 before returning home.
The resort is close to the airport and a great location for a last day of relaxing before flying home. The grounds are nice as is the lap pool near the room. The rooms are large and functional but need to be updated. The shower was very nice but toilet and sink are are very dated as well. The patio was nice and large but a jacuzzi would add a lot to the ambiance.
There is no air condition or even ceiling fan. We were told it is best to keep the sliding door locked at night so it got very stuffy in the room. When we finally did open the sliding doors we realized that there were no screen doors. There is no TV or WiFi in the room and the very poor reception for the internet in the lobby are as well.

All in all it is a very decent hotel but way overpriced. For $299 a night I expected more luxurious and updated accommodations. If you can reserve it for $199 go for it!

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amnona1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this reviewResponded 14 February 2012

Dear Amnona1,
Thank you for your feedback, we are taking note of your comments and we will do our best to keep improving our premises.
We are considering adding wireless internet in some of our villas, and we are currently trying a simple system. We still need to do more testing to make sure it will work.
Our villas were designed with high ceilings & louvers for cross-ventilation, and they normally stay cool all day long. We have fans available at the front desk.
Please accept our sincerest apologies for not fulfilling your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2012

My husband and I stayed in a Prima villa (the base room category, villa 12) for 2 nights in January and it totally exceeded our expectations. Our room was huge, and had a beautiful view of the central valley. It had a comfortable queen size bed, a large shower with a view of the garden outside, and a small kitchen area with a sink and mini-fridge. It was spacious and beautiful, but simple in terms of amenities, not luxurious. The highlight of this resort is the grounds, which are lush and beautiful - there are flowers and palm trees everywhere. We loved the sunset pool, which has an amazing view and a nice outdoor hot tub - we went there 4 times during our stay and we had it completely to ourselves each time (we were advised that the resort was not full - however we saw many other guests there, so it was not empty either). The food in the restaurant was delicious and healthy, and the restaurant also has a beautiful view. We were very surprised by how inexpensive the items on the menu were - drinks were well priced too. Continental breakfast is included, but you pay for hot dishes separately. However, at $265 per night the room itself was our most expensive in CR. The service at Xandari is top-notch. When we arrived at the airport, William was waiting for us. He was very knowledgeable about the area and gave us some great tips for some of the other areas we were visiting, as well as around Alajuela. We also arranged for him to drive us to our next hotel, which was well over a 2 hour drive, and the resort charged us only $100 (this was actually cheaper than renting a 4x4 and much more enjoyable). We thought it was excellent value, especially when we compared it to prices at other resorts we stayed at in CR. We also did a full day trip to Poas Volcano, La Paz Waterfall Gardens, and the Doka Coffee plantation. Rodrigo was our driver and guide, and he was incredibly knowledgeable about the sites we visited. He was very patient, allowing us to customize our tour exactly how we wanted. Xandari charged us $150 for the full-day private tour, which again was excellent value (other resorts charged higher than this for GROUP tours). Both of our guides spoke English fluently. My only regret is that we did not return to Xandari for our last night before flying home - it would have been the perfect way to end our trip (it is only 15 or so minutes from the airport).

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MandA2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

First let me say that they hotel and grounds are nice and the added benefit of being on a piece of property with falls and hiking trails was great! But after reading all the reviews discussing how "Absolutely Amazing" this place was I was expecting more. Perhaps I got my hopes up to much. Also, I have to say that I stayed in this hotel and the Hotel Nayara while in Costa Rica which are pricey (for Costa Rica) properties so my review is on the value not comparing this place to a standard inn. Also hotel Nayara was impeccable so perhaps had we stayed at this place first my review would be different. We stayed in the Star Villa (the highest level of room; $530/nt plus tax for a 2 bedroom) for 3 nights last week. When we arrived the guy at the desk was very helpful and they provided a golf cart to take us and our stuff to the room. When we arrive, it was clean and everything was in place. The provide complimentary fruit, sodas, water, and cookies which was nice. The room and view are as gorgeous in person as they are in the photos! The rooms are very (very) spacious with comfortable sofas and chairs, the bathrooms were very clean and large as well. Only a few complaints with the rooms:the robes were thin and not comfortable, the maids left the doors open so I had to kill several 2in spiders and wasps throughout our stay (my husband is allergic), there is a huge ant problem and you cannot leave food anywhere (we had to take the trash out front of our gate every night or we would wake up with an infestation and ants infested my friends purse she had a single tootsie roll; we had to make several in the middle of the night calls to the front desk to get cans of raid), there is no WiFi internet in the rooms. I understand bugs, you are in the rain forest, but the ants seem like a more controlable issue. We made dinner one night and within 5 minutes of starting to prep we had ants. The robes and WiFi less understandable, especially for the price you are paying. Breakfast is complimentary with the room. The fresh breads, muffins, and fruit are delicious, but don't expect any more. They do have other items for extra $. They have one restaurant on property for lunch and dinner. The food is good for a resort, but mine was poorly cooked both nights we ate there. You can get free coffee through the restaurant throughout the day which is nice. The grounds are pretty and the Grand Waterfall (No. 4) is great and there is a pool at the bottom you can swim in. There was one front desk guy who was there several times who was pretty rude and very unhelpful, he appeared to be a guide? He was wearing shorts and a vest every time we saw him. We were wanting to go to a restaurant in town and we had looked at the top rated restaurants on TripAdvisor before going. The front desk person had not heard of them and so we asked him for a suggestion and he said "Well, there is nothing interesting in Alajuela. There is an Argentinian steakhouse which you could try..." (that Argentinian restaurant is 15/15 in Alajuela according to TA so we didn't go). Hungry with no options we were ushered into the Hotel's restaurant ($115 for 4 with no alcohol). My suggestion take the $12 roundtrip taxi to the new supermarket and pick up some fresh and cheap fixings for a dinner ($7 for dinner for 4) to cook at your room. We took rides with Rodrigo through the hotel to a few of their day trips, and he was super nice and accommodating. Overall the hotel was good, it was clean (minus the bugs) but definitely not a great value. For the $600 per night (including taxes) we paid per night I would expect a lot more. There was barely any customer service, we maybe were spoken to by staff 3 times a day including at breakfast and for the price tourists are staying it seems a bit more could be done (iHomes for music players, WiFi). If you are wanting to stay in Alajuela it may be the best option and again a good hotel. Just be aware that there is nothing close to walk to.Also airport transportation is included.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TechTreks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this reviewResponded 8 February 2012

Thank you for your feedback. We are sorry to hear that your stay did not fill your expectations.

Keeping the ants away from the villas and gardens using only environmentally-friendly products has been a huge challenge, but we hope a new product we are using will provide an effective solution.

We are surprised by your customer service comment and will take corrective measures to make sure our staff continues to give only their best to our guests. We will be taking a deep look at all your comments and use them to improve our guests´ experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews