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Reviews (1,440)
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All reviewshot springscosta ricarocking chairssuperior roomzip liningthermal poolswet barresident slothfront porchprivate cabinswim up bargreat view of the volcanoair conditioningbeautiful groundsbreakfast buffetregular poolreception area
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Reviewed 12 June 2018

On arrival we were stopped at a barrier which is only 25 metres from the entrance to reception. The gateman took almost 10 minutes to check our names we were two parties of three people , the reception was not particularly welcoming rather like someone talking to children rather than guests. We were told that if we wanted to have dinner we had to book as the hotel was very busy and otherwise we would not get in. In fact when we had dinner there were only 8 other people in the restaurant so this was a blatant lie. The menu is bizarre several main courses priced at over 50 pounds plus service and some more reasonably priced dishes but overall too expensive for the standard of service given.The bar has only four stools and no other seating and we had to go here to receive a welcome drink, why this could not be served in reception is any bodies guess. The swimming pool is in fact little more than a plunge pool two strokes from one end to another and hardly suitable for a complex of this size. There are many notices about the importance environmental issues including saving water, but our bathroom had no plug in the sink! When we left we were told to give a piece of paper with our names on to the gateman. But he refused to accept it as it had not been signed by the reception, quite ridiculous and indicative of an hotel trying to be something it is a mile away from.

Stayed: June 2018, travelled with family
1  Thank PaulCourt_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018

First, the view of Arenal is stunning. From my cabin (and if no clouds were in the way), I could see the volcano angrily rising from the ground. It's close enough you can clearly see where lava has recently blazed a trail through the greenery.

The hot springs are OK. It's more accurate to describe them as warm springs. The bar at the bottom of the springs was nicely priced and made decent cocktails.

Breakfast is included in the package and it's easy to decide to stay for lunch or dinner. It's a pretty good mix of comida tipica and more American-familiar fare. People who are both more and less food adventurous will find something.

The rooms are clean and comfortable with bathrooms that are satisfying in size, if somewhat lacking in frills. The porch in the front and back is nice. At sunset, we could look down on the valley and hear the local howling monkeys exchange pleasantries.

The biggest drawback here is the location. Paraiso is pretty isolated; if you want to go anywhere off the resort, you need to arrange transportation.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

This was the first stop on our family vacation. The grounds and rooms were modest & clean, beds comfortable,people friendly, restaurant and drinks were a bit more than expected however the breakfast was included and very good. The bathrooms were not up to date and small. The pineapple was amazing! It rained daily on our stay but didn't interfere with our activities. The hot springs onsite were good- could have been a little warmer. They were doing a lot of construction around the swim up bar so we didn't get a chance to use it and it was very small - seated maybe 6 people. I would go back and stay due to the views and location. Mr Wilberth who worked in the restaurant was extremely welcoming and very knowledgeable. Thank you for all the local recommendations as well as in Tamarindo!

Room Tip: Excellent views
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

I made a last minute reservation through Expedia and did not let me get into the room I have paid because their system was not showing the reservation. I did mention that they can take my credit card and make a new reservation if needed as we have been driving for hours and just wanted to rest. Front desk agent asked to wait 5 minutes as they were processing our reservation, 10 minutes have passed and I am still waiting at the lobby waiting for my room already paid.

Stayed: June 2018, travelled as a couple
Thank Alejandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca V, Gerente at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 13 June 2018

Hello Alejandra,
We glad that you have chosen our hotel for your staying. It's our goal to each of our guests enjoy our facilities at the best way and get the best service from our staff. When a last minute reservation come to our system, has an individual proces and sometimes take time. However our purpose it's to get better and better and we use the reviews of our clientes to make it. Because of this we will say thanks!

We also hope that the rest of your staying had been a nice experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

We wanted to stay at a hotel/resort that had its own hotsprings. Most of the hotels that matched our wants were quite expensive except for the Paraiso. We went not expecting anything too exceptional and were very pleased with our selection for about 1/3 of the price of some fancy places in the area. The separate bungalows were great, and the grounds were well taken care of.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Sandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca V, Gerente at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 21 May 2018

Thank your for your comments, we really appreciate it, It was a pleasure to have received you in our hotel and know that you enjoyed our services and your vacations with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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