The room was spacious and clean. The grounds are well kept and lovely. The ac worked great. The staff was phenomenal and very friendly. The food was delicious. The complimentary breakfast was fresh and plentiful. The hot springs and pool area was great. But most of all, the view of the volcano was just beautiful.
Booking.com
StayForLongStayForLong
We really enjoyed this hotel. It was not too pricey, the staff was absolutely amazing, whether it was suggesting excursions, places to eat, things to do, things to see. They booked tours they offered for us, but also called and booked tours for us that we found on our own. They were very helpful finding somewhere to take our Covid tests for a good price (we found one for $53 as opposed to $150 ones offered in downtown Fortuna), they were just overall amazing with everything.
We stayed 4/22-4/26 and were especially impressed by Diego and Emerson. There was one more man that worked at reception, I feel so terrible that we can't remember his name :( but he was just so helpful and so sweet and was the number one reason our trip went so smoothly from check in to check out, he provided above and beyond customer service every single day we were there!
The rooms were beautiful, with a beautiful view of the volcano. The location was great, close to the waterfall, volcano, excursions, downtown, places to eat, etc. The property was just absolutely amazing, so much wildlife, all different colors of birds joining us for breakfast, pineapple plants, just beautiful.
The options for breakfast only varied slightly from day to day, but was still very good.
I can't say a negative word about the place!
We spent 3 days at Volcano Lodge and had the warmest embrace from the staff. We booked in person since it was cheaper than Expedia or Orbitz.
Tip: Everything is negotiable in CR, if you find a rate online it's best to stop by in person and see if they can give you a better rate, typically they go down anywhere from 10-30% in our experience.
The staff was super friendly and accommodating. Their willingness to serve you with humility and appreciation brought a whole new level of gratitude for the Costaricuense culture.
Thank you Alonso for making our yummy breakfasts and making us feel like royalty with your service! We do't remember everyone's name but the main guy at check-in has superb English and was very friendly! All of the wait staff was very kind.
The food was delicious, my favorites were the CR traditional buffet breakfasts which were included, delicious lattes and happy hours!
The hot strings were incredible and overall hotel vibe was relaxing, clean, safe and quiet. We had a regular room since we were on a budget but and hot springs are easily accessible.
We will be back!
Pura Vida
Aida & Gerdy
Recommended to relax and enjoy in family.
Excellent service by all the hotel staff members.
Offer nice thermal pools, gardens, trails.
The restaurant and bar offer very good food and drinks.
I hope back soon.
The rooms were comfortable, the staff great, the food was awesome. You can ask for jimmy and alonzo, they treated us like stars. The thermal pools are everything. Money well spent. Thank you volcano lodge
We just spent 4 nights in a Junior Suit and could not be more happy with the service and quality of the hotel. Our personal hot springs was cleaned and completely drained during our stay which showed how sanitary they are. The main springs were beautiful and cleaned as well.
My favorite part is they have 2 tree like branches and they put bananas on them for the birds to eat. Such beautiful wildlife enjoyed the treats.
The restaurant was fabulous! We are a Keto family and they met our needs every night and accommodated us every morning. The bar tender even made us frozen coffee drinks using our heavy cream. Jimmy is the absolute best server who made my son smile everyday! Remembered what he wanted for breakfast and dinner.
Overall it was amazing with nothing bad to say.
Only recommendation would be to have public umbrellas around the resort for the daily down pour.
