We really enjoyed this hotel. It was not too pricey, the staff was absolutely amazing, whether it was suggesting excursions, places to eat, things to do, things to see. They booked tours they offered for us, but also called and booked tours for us that we found on our own. They were very helpful finding somewhere to take our Covid tests for a good price (we found one for $53 as opposed to $150 ones offered in downtown Fortuna), they were just overall amazing with everything.
We stayed 4/22-4/26 and were especially impressed by Diego and Emerson. There was one more man that worked at reception, I feel so terrible that we can't remember his name :( but he was just so helpful and so sweet and was the number one reason our trip went so smoothly from check in to check out, he provided above and beyond customer service every single day we were there!
The rooms were beautiful, with a beautiful view of the volcano. The location was great, close to the waterfall, volcano, excursions, downtown, places to eat, etc. The property was just absolutely amazing, so much wildlife, all different colors of birds joining us for breakfast, pineapple plants, just beautiful.
The options for breakfast only varied slightly from day to day, but was still very good.
I can't say a negative word about the place!