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All reviews rooftop bar san jose costa rica nice hotel multi plaza close to the airport shopping mall casino titanium shuttle gym uber usa highway
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Reviewed 4 May 2021 via mobile

I stayed here with a friend for a little extracurricular getaway, and it was simply amazing. The cleanliness, professionalism, and dedication of the staff was top notch. We booked a king sized room, on the 4th floor, and enjoyed a very comfprtable bed, spacious bathroom, very hot shower, quality linens...

The room service, amazing, delicious, and very fairly priced. The tuna tartar is great, sopa azteca was on point, mimosas, coffees, you name it, we tried it, and loved it. The hotel included use of the pool, the gym, and also included a very well rounded breakfast buffet. All protocols and safety measures are in place and strictly adhere to for Covid19, we felt very safe here.

There is a casino on site, we did not use it, but we did play pool and drink negronis at the bar, which were delicious.

We will be back. Thank you again for everything.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank aaronatkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 22 May 2021

Dear customer.

Receive a warm greeting from all the staff of Sheraton San Jose Escazú Hotel! We greatly appreciate your comments, which are very important to us.

All our staff focuses on providing excellent service, we are pleased to know that our services, facilities, cleanliness and biosafety measures met your expectations, we really hope you can join us very soon, we will receive you with the same care and hospitality.

Best regards

Oscar Cevallos
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

We have stayed at this place three times.
Good check inn
Very clean and comfortable beds
High level of security and covid19 procedures
Well located
Use the Bonvoy app it works great
Great breakfast

Book it you wont be disappointed

Date of stay: April 2021
Trip type: Travelled on business
Thank martinlY1767GG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 8 May 2021

Dear customer.

Receive a warm greeting from all the staff of Sheraton San Jose Escazú Hotel! We greatly appreciate your comments, which are very important to us. Every day we work together with our team to go beyond your expectations and turn your visit into a memorable experience. For this reason, we are pleased to know that you really enjoyed your stay at our Hotel.
Thank you very much for staying with us and sharing your valuable opinion.

Best Regards,

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2021

Great Stay! Room cleanliness was exceptional! Staff was very attentive to our needs such as booking a reservation for activities. Buffet and breakfast was really good and their drinks. There is a pool table, sauna, pool on site, and computer station. There is also free parking.

Date of stay: March 2021
Trip type: Travelled with family
Thank KrystheExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 7 April 2021

Dear customer.

Thank you for being our guest at the Sheraton San Jose. We appreciate your generous comments, all of our associates are dedicated to going the extra mile in taking care of guests. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Please be assured we will pass on your comments to everyone. We hope you will choose us every time your travels bring you to Costa Rica.

Best regards

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2021

Front desk service was excellent, we felt in security because they did respect Covid sanitary rules 1000% . Rooms are great and the bedding was excellent. Breakfast included in our rate was amazing too.

Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
Thank philippediamonds2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 15 March 2021

Dear mister Philipp

Thank you for the fantastic review. We are grateful for your kind words. We take great satisfaction in providing an exceptional stay for our guests filled Costa Rica hospitality, and we appreciate you recognizing our efforts. It was our pleasure hosting you again, and all of us at Sheraton San Jose look forward to welcoming you back again.

Best Regards

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021

This hotel was really nice...beautiful on the inside. The rooms were very nice. I truly appreciated the cleanliness, sanitation stations for hands and feet. I did not give this a 5 star rating because we did not like that there wasn't more chlorine in the pool to kill germs and bacteria that may be present especially with COVID. Also, we felt like those bottled waters they have in the rooms are recycled and used over and over again, which I did not feel comfortable drinking from them...cute gesture, but not what I would expect from a Marriott Brand.

Date of stay: February 2021
Thank TeamLat14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 31 March 2021

Dear customer.

Thank you very much for taking the time to rate us and share with us your experience. We greatly appreciate your comments, which are very important to us.

The bottles we use are %100 disinfected, our biosecurity processes are highly strict to counteract the pandemic that we are currently living, we understand your annoyance and we could value the option of changing our bottles for single-use ones.

Thank you very much for staying with us and sharing your valuable opinion. For any assistance you require, do not hesitate to contact me, it will be a pleasure to assist you.

Best Regards,

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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