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Reviews (386)
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All reviewswasher dryerfull kitchenseparate bedroomscoffee filterscosta ricaresidential neighborhoodhot tubmusty smellliving areaeach morningbuffet stylecouple of nightsrooms are spaciousrice and beansstovekitchenettewalmart
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Reviewed 14 November 2017

A group of us spent a week here. We loved how the rooms were actually small apartments with each having a private bedroom . We all gathered in one room to play cards a few nights . Our room also had a washer and dryer which was very helpful . The pool is nice .The free breakfast every morning is fantastic ! Fresh fruits , desserts , good coffee ,and, many food choices in a buffet style . A few days they were making great custom omlets for anyone. We always sat at a very nice big table outside, on a beautiful porch. The people were just so attentive to you for anything you might need . Some people spoke some English which helped since most of our group did not speak Spanish. I cannot forget the Cantina outside which we visited most every night . The drinks were excellent . The one woman Daniela made us the most delicious drink . She is very nice to talk with. We just loved her! She became a friend to us. Most all the meals we ate there were so delicious ! They must have very good chefs. The hotel also has a travel advisor on staff. The young man Edison spoke excellent English. He was incredibly nice to us, and , extremely helpful . We were able to arrange tours there, Uber rides, etcetera . The only thing I would recommend the hotel do is improve some of the furniture in the rooms . Otherwise a very wonderful place to stay !!!

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank HappyTravelor33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear HappyTravelor33,

We are so happy to read your words. First and foremost: thank you!

We are pleased you enjoyed your vacation and that our staff contributed so much to your stay. Daniela and Edison are great examples of the level of service that we wish to offer. The service we provide to our guests is our main priority and your comments serve as great motivation to us all in order to keep working strong.

We are very glad you enjoyed our delicious breakfast. It is a gift to live in this wonderful country and experience all the delicious variety of fresh fruits and delicious coffee that is offered daily in our buffet.

We hope to see you again soon, our doors will remain open.

Best regards,
Randall Lara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Hidden gem tucked in an unsuspecting part of San Jose. We loved the Casa Conde as our last stop on our honeymoon. The rates were very affordable and the service spectacular. The service of the staff far outweighed the lack of interior aesthetics, and the exterior decor and grounds were beautiful.

We had dinner at the Casa Conde restaurant and had impeccable service from the staff, particularly Ricardo. He went above and beyond to help us celebrate our honeymoon! We had so much fun conversing with him that by the end of the meal we considered him a friend!

Stayed: November 2017, travelled as a couple
Thank Caitlin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear Caitlin C,

Thank you for taking your time to write this comment. We are committed to providing the best experience for our guests. We really appreciate your comments regarding our gardens, food service and specially about Ricardo. He is indeed an inspiration for all of us and a reference of kindness and warm-hearted manners.

We are pleased that we met your expectations celebrating your Honeymoon.
We hope to share this gem with you again in a near future.

Best regards,
Randall Lara
General Manager

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Reviewed 7 November 2017 via mobile

The breakfast, service and pool area here were great. The rooms are a little sterile and could use some updating and a little touch up.

Having a washing machine, dryer and full kitchen was an added bonus and very helpful.

This hotel isn't really close to anything, especially not the airport (25 minute drive). However a short taxi ride takes you into downtown San Jose.

Stayed: November 2017, travelled with family
Thank 4Canucksoutthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear 4Canucksoutthere,

Thank you so much for staying in Casa Conde Hotel & Suites.

We appreciate you enjoyed our delicious and fresh breakfast, our excellent service and the beauty of the pool area. It is indeed very practical that our rooms offer washing machines, dryer and full kitchen and we hope they were useful for your experience here.

As we mention, we are located in calm and secure residential neighborhood in downtown San José. We are 10 minutes away of shopping centers and all the local attractions San José has to offer. Part of the benefits of our location is to offer our guests a calm and peaceful atmosphere.

We hope to serve you again.

Best Regards,
Randall Lara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

After reading some negative reviews, I didn't see this hotel as outdated or even 'budget style', we paid £120 for 2 nights for a 2 bedroom apartment, each room with a double bed, kitchen area with washer/drying, oven, kettle etc. A living room with TV, considering how much you would have to pay for this sort of room in the UK or somewhere in Europe very good value. It is out of the way and you do need to drive or get taxis, we stayed here after a busy 3 weeks travelling from Guatemala to San Jose and just wanted somewhere to relax and thats what we got, hot tub was lovely, had in room massages! The food was nice, the staff were nice. there is a bar but when we stayed it was quiet, there were only me and my friend in there! The pool is not heated so us quite a shock if you jump in unknowingly! Not somewhere you would stay if you wanted to be close to the city and had a big itinerary of things to do!

Stayed: April 2017, travelled with friends
Thank Levi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CondeMgmnt, Gerente at Casa Conde Hotel & Suites, responded to this reviewResponded 24 August 2017

Dear Levi,
Thank you so much for staying with us. It was a pleasure to host you. We strive for our service to be the best and we are glad it didn't go unnoticed and that you were treated like home. We are an oasis close to the city where you can have rest and relaxation with great amenities, and as you mention a comfortable suite with two bedrooms, kitchen, living room and dining area.

We hope to see you again very soon!

Best regards,
Randall Lara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

This former mental asylum turned into a hotel has all the interesting history and folklore of Costa Rica, no professional hotel staff, everything has the Costa Rican "Ticos" style a mix of good hearted and naive souls. The decoration is ethnic, artisanal and minimalistic. There is no elevator so prepare to carry your luggage to the second floor if you are located there. The food is served in a buffet, standard Costa Rican Menu, nothing elaborated, the pool, cultural decorations and the gardens are pretty, but the place needs a big repair and better cleanliness standards. The rooms are like little apartments with a kitchen, dining room and 2 bedrooms. The ambience has a sadness of times gone and an old melancholy. Outside the walls and gate of the hotel the strangers look suspicious, don't step outside of Casa Conde Hotel.

Room Tip: Rooms at building number 1 that view to the central plaza of the hotel and on the first floor.
  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
Thank MARIA LORRAINE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CondeMgmnt, Gerente at Casa Conde Hotel & Suites, responded to this reviewResponded 25 August 2017

Dear Maria,
As you experienced, we are a colonial hotel with all the modern comforts: Spacious suites equipped with a kitchen, living and dining room areas, one restaurant, bar among others.

Our outdoor pool and patios have amazing gardens where you can view Costa Rica's beautiful flora.
Our hotel is just outside the city center, in a local quaint neighborhood, just steps away from La Paz Park.

Best regards,

Randall Lara
General Manager

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