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Reviewed 14 December 2017 via mobile

I enjoyed my Vacation , the room was always clean thanks to Joanna , she always made sure our room was clean .I also enjoyed the complimentary breakfast and front desk staff and restaurant staff was very professional , especially Marcos .Thank you to all of them . I will return .

Stayed: November 2017, travelled with family
Thank venturaoctavia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 18 December 2017

Dear Venturaoctavia,

We are so happy to read your words. First and foremost: thank you!

We are pleased you enjoyed your vacation and that our staff contributed so much to your stay. Marcos is a great example of the level of service that we wish to offer. The service we provide to our guests is our main priority and your comments serve as great motivation to us all in order to keep working strong.

We are very glad you enjoyed our delicious breakfast and are considering to visit us again. Our doors will remain open.

Best regards,
Randall Lara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Just finished spending 10 days at this hotel in late November. It was a great value in San Jose; always clean, fast internet, tremendous value for the daily delicious and plentiful breakfast. Make sure you meet cheerful Ivania and ask her for her special café con leche. The hotel also has a very reasonably priced restaurant where my wife and I ate 7 dinners. If you come here, be sure to ask for Ricardo as your evening waiter. My wife found him to be “charmingly bilingual in Spanish/English with a great sense of humor”. Of all the evening waiters we had in and outside the hotel in San Jose, Ricardo was the only one who after serving the meal, always checked to see that everything was OK while we were eating. In addition, he added value by recommending we visit the Children’s Museum (Museo de los Niños), a VERY interesting museum housed in a formerly horrific but since repurposed penitentiary that was in use until 1979. Ricardo also made sure my wife was able to take the uneaten portion of her dinner back to the room. (Be careful of Edwin who was our waiter one evening, and unapologetically, told us he had thrown out her meal while we waited for it.) We’ve seen others say here that utensils were missing in our suite/kitchen but whatever we asked for at the front desk was delivered to the room except for coffee filters that we purchased at a Walmart along with some laundry detergent. We need to return here again in April and we will definitely be staying here again. Just fyi, we used the same cab driver throughout our stay, Jose, who can be reached on WhatsApp by entering a phone number of 011-506-8601-3953 if you’re coming from the US. If you don't speak Spanish, the front desk will gladly assist!

Room Tip: Building #2 has BEST wireless internet.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank El_Gringo_losabetodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 7 December 2017

Dear El_Gringo_losabetodo

Thank you so much for staying with us. It was a pleasure to host you for 10 wonderful days. We strive for our service to be the best and we are glad it didn't go unnoticed and that you were treated like home.

As you realized we are an oasis close to the city where you can have rest and relaxation with great amenities. Ricardo for us is a great example of the service we wish to offer and a reference of kindness and good manners.

We hope to see you again in April, until then we wish you all the best!

Best regards,
Randall Lara
General Manager

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Reviewed 14 November 2017

A group of us spent a week here. We loved how the rooms were actually small apartments with each having a private bedroom . We all gathered in one room to play cards a few nights . Our room also had a washer and dryer which was very helpful . The pool is nice .The free breakfast every morning is fantastic ! Fresh fruits , desserts , good coffee ,and, many food choices in a buffet style . A few days they were making great custom omlets for anyone. We always sat at a very nice big table outside, on a beautiful porch. The people were just so attentive to you for anything you might need . Some people spoke some English which helped since most of our group did not speak Spanish. I cannot forget the Cantina outside which we visited most every night . The drinks were excellent . The one woman Daniela made us the most delicious drink . She is very nice to talk with. We just loved her! She became a friend to us. Most all the meals we ate there were so delicious ! They must have very good chefs. The hotel also has a travel advisor on staff. The young man Edison spoke excellent English. He was incredibly nice to us, and , extremely helpful . We were able to arrange tours there, Uber rides, etcetera . The only thing I would recommend the hotel do is improve some of the furniture in the rooms . Otherwise a very wonderful place to stay !!!

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank HappyTravelor33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear HappyTravelor33,

We are so happy to read your words. First and foremost: thank you!

We are pleased you enjoyed your vacation and that our staff contributed so much to your stay. Daniela and Edison are great examples of the level of service that we wish to offer. The service we provide to our guests is our main priority and your comments serve as great motivation to us all in order to keep working strong.

We are very glad you enjoyed our delicious breakfast. It is a gift to live in this wonderful country and experience all the delicious variety of fresh fruits and delicious coffee that is offered daily in our buffet.

We hope to see you again soon, our doors will remain open.

Best regards,
Randall Lara
General Manager

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Reviewed 12 November 2017 via mobile

Hidden gem tucked in an unsuspecting part of San Jose. We loved the Casa Conde as our last stop on our honeymoon. The rates were very affordable and the service spectacular. The service of the staff far outweighed the lack of interior aesthetics, and the exterior decor and grounds were beautiful.

We had dinner at the Casa Conde restaurant and had impeccable service from the staff, particularly Ricardo. He went above and beyond to help us celebrate our honeymoon! We had so much fun conversing with him that by the end of the meal we considered him a friend!

Stayed: November 2017, travelled as a couple
Thank Caitlin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear Caitlin C,

Thank you for taking your time to write this comment. We are committed to providing the best experience for our guests. We really appreciate your comments regarding our gardens, food service and specially about Ricardo. He is indeed an inspiration for all of us and a reference of kindness and warm-hearted manners.

We are pleased that we met your expectations celebrating your Honeymoon.
We hope to share this gem with you again in a near future.

Best regards,
Randall Lara
General Manager

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Reviewed 7 November 2017 via mobile

The breakfast, service and pool area here were great. The rooms are a little sterile and could use some updating and a little touch up.

Having a washing machine, dryer and full kitchen was an added bonus and very helpful.

This hotel isn't really close to anything, especially not the airport (25 minute drive). However a short taxi ride takes you into downtown San Jose.

Stayed: November 2017, travelled with family
Thank 4Canucksoutthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCondeMgmnt, General Manager at Casa Conde Hotel & Suites, responded to this reviewResponded 14 November 2017

Dear 4Canucksoutthere,

Thank you so much for staying in Casa Conde Hotel & Suites.

We appreciate you enjoyed our delicious and fresh breakfast, our excellent service and the beauty of the pool area. It is indeed very practical that our rooms offer washing machines, dryer and full kitchen and we hope they were useful for your experience here.

As we mention, we are located in calm and secure residential neighborhood in downtown San José. We are 10 minutes away of shopping centers and all the local attractions San José has to offer. Part of the benefits of our location is to offer our guests a calm and peaceful atmosphere.

We hope to serve you again.

Best Regards,
Randall Lara
General Manager

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