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Reviews (103)
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2 - 7 of 103 reviews
Reviewed 24 October 2016

Very luxurious hotel hotel with huge & tidy rooms. The bathroom decor is beautiful with a huge round bathtub and double hand wash sinks. Service on the front dest is good too. However, it could be better if all staff could be speaking english which is not the case, now.

All in all, great hotel and in a convenient location.

Room Tip: top floors facing the river have better view and are quiet
  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank JeffWuxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2016 via mobile

A slightly out of the ordinary Banyan Tree experience made me wonder if it's a real Banyan Tree hotel?

Had to move room at 10PM as the room temperature was 25.6 degrees and the air conditioning just wasn't working even though the mechanic sent to fix it tried to tell us the air coming out was 23 degrees. Finally a cool room !

But... the breakfast room was a toasty 27 degrees being apparently an Eco hotel and Internet was very slow.

We ordered some take away food from the restaurant for lunch, who then had no disposable chopsticks and suggested we leave 200RMB as a "deposit bond" on non disposable chopsticks ! So we took the food and figured out we'll work out a way to get chopsticks later.

On check out the manager found disposable chopsticks from the western restaurant so all good for lunch on the train back to Shanghai.

Don't think we'll be going back too soon.

Stayed: August 2016, travelled on business
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2016

Like the arrival gesture and the staff are friendly and willing to help you. Compared to previous stay, hotel has shown great improvement on service and most importanly the Banyan Tree Spa really never failed me...lovely people there!

Location is also very ideal to attractions and the riverview in the night is manificient, this time I really enjoyed the stay and thank the staff for arranging such a nice and big room.

Lovely!

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Rant197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2015

If you are looking for a magnificent place to stay in Tianjin, China the Banyan Tree is the place for you. It is 5 star so it isn't inexpensive but the accommodations are 6 or 7 star and well worth the price. Phillip the manager is charming, extremely helpful and accommodating. Crystal at the reception desk is equally as delightful. Both of them had excellent English. The rooms, the view the service .....everything was exquisite.

Room Tip: As for a room with a river view. Tianjin is a beautiful city.
  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Gloria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTCNTR, Public Relations Manager at Banyan Tree Tianjin Riverside, responded to this reviewResponded 12 October 2015

Dear guest, thank you for choosing our hospitality and for taking the time to share your observation with us. It is always our good intention to privide a service that makes our customers have a positive and pleasent stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely, Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2015

Poor management, poor service, employees are not well trained. The hotel feels dark everywhere: lobby, hallway, even the gym.
Breakfast was not good, but there's nothing better in the neighborhood.
Ordered room service one night, it was uneatable.
The hotel is facing a river, it is lovely to walk around when weather is nice.
I stayed in a big,beautiful, and quiet room, comfy bed. But bathroom was flooded after a shower.
Anyway, this is definitely not a 5-star hotel that you expect.

  • Stayed: September 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank BrianC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTCNTR, Public Relations Manager at Banyan Tree Tianjin Riverside, responded to this reviewResponded 4 December 2015

Dear Guest, thank you for your choosing our hospitality and for taking the time to share your observations with us. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely, Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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