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All reviews wet room shopping mall joy city the hotel reception executive floor japanese style checking in great bathroom perfect location walking distance average hotel nice hotel subway station podium business powerhouse china
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Reviewed 16 December 2017

Excellent location, sitting right on top of Joy City and Yinkoudao station. 1 station away from the scenic riverside or 30min walk. 10min walk to the photogenic Porcelain House, 15min walk to 5th Avenue. Plenty of shopping malls and restaurants across the street, along Binjiang Road.

However the stay was marred by the central heating system which was set at a rather uncomfortable temperature. The air within the hotel was so dry, we would wake up to dry throat and blood nose everyday, and we were there for 4 nights.

The fridge in the room doesn't chill properly, we had to throw out the milk and yoghurt the next day. On a more positive note, bed was nice, bedding, shower and bath were all excellent.

Concierge was manned by some unenthusiastic staffs, very little tourist brochures or information when asked.

We had high expectation of Hotel Nikko and on this occasion we were disappointed.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank hoic69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELNIKKOTIANJIN, オーナー at Hotel Nikko Tianjin, responded to this reviewResponded 18 December 2017

Dear hoic69,

Thank you for taking the time to share your comments.
Your concerns are well noted and I do apologize for not meeting your expectations such as A/C, Mini Bar & Concierge. We will definitely look into it to ensure it continues to be a key focus point.
Once again thank for your feedback and for your frequent stays with us. We look forward to the opportunity to serve you on your next visit.

Sincerely,
Masanori Honda
General Manager

Sincerely,
Masanori Honda
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

I spent three nights a the hotel Nikko Tianjin on business. Overall I had a satisfactory stay. As other reviewers mention the hotel facilities are quite tired but housekeeping does a good job keeping it clean. The staff are friendly and speak English well. I had breakfast at the hotel each day and they serve a nice buffet of Chinese, Japanese and Western Cuisine. Two points you should consider before booking: the building is set to heat or air-conditioning which makes it difficult to control the temperature in your room, and there is no bar in the lobby (there is bar space but I never saw it open/in-use during my stay). The Nikko was less expensive than other similar foreign chain hotel and represents a good value.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELNIKKOTIANJIN, マネージャー at Hotel Nikko Tianjin, responded to this reviewResponded 20 November 2017

Dear Peter T,

Thank you for your review following your recent stay with us.
I am pleased to read that the convenience, comfort and service level of our hotel met your expectations except for A/C control & F&B facilities.
We look forward to welcoming you back when you next visit family in Tianjin.

Sincerely yours,
Masanori Honda
General Manager
Hotel Nikko Tianjin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

This is my fourth or fifth time to Tianjin city and before I never use this hotel due to the no positive remarks from sources, but this time I choose to stay at Hotel Nikko Tianjin. This hotel I thinks belongs to Japanese chain but very well decorated. Good location with remarkable services. The staff is very cooperative and easy going. Rooms are good and above all location is very very good. Very near to walking street and nearby shops. Highly recommended. Only cons is Lobby which is on 7th floor. But good

Room Tip: Always a tip to ask for high levels
  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Minhas_407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELNIKKOTIANJIN, マネージャー at Hotel Nikko Tianjin, responded to this reviewResponded 23 August 2017

Dear Minhas_407,

Thank you for your review following your recent stay with us. I am pleased to read that the convenience, comfort and service level of our hotel met your expectations.
On behalf of our team, I appreciate your patronage and offer our best wishes for the new year.
We look forward to welcoming you back when you next visit family in Tianjin.

Sincerely yours,
Masanori Honda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

Positives:
- Good location (above a shopping mall)
- Upgraded to executive floor
- Low occupancy so corridors very quiet

Negatives:
- Stained furniture
- Holes in towels
- Not very many English TV channels
- Room window didn't close properly so could hear traffic outside
- Swimming pool and gym difficult to access

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
Thank eatmoreclothes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELNIKKOTIANJIN, マネージャー at Hotel Nikko Tianjin, responded to this reviewResponded 17 August 2017

Dear eatmoreclothes,

Thank you for taking the time to share your comments. Your concerns are well noted and I do apologize for not meeting your expectations such as condition of furniture & towels, TV channel and noise disturbance. We will definitely look into it to ensure it continues to be a key focus point.
Once again thank for your feedback and for your frequent stays with us. I look forward to the opportunity to serve you on your next visit.

Sincerely,
Masanori Honda
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017

Tianjin in general was not as expected given this city is making itself into an international hub. This hotel was really just okay; nothing special though I think it thinks it is special. Room on small side. Restaurant generally ok- breakfast not included. Internet intermittent. Air conditioning just okay- it was hot and humid when we visited so air conditioning was needed. Hotel was really a step down from last hotel- Westin in Beijing.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELNIKKOTIANJIN, General Manager at Hotel Nikko Tianjin, responded to this reviewResponded 10 July 2017

Dear Debbie A,

It is always nice for us to get feedback from our guests, and we are pleased that you find all the conveniences, comfort and service you need when you are here in Tianjin.
We look forward to your return visits and are always proud to be of serviced.

Sincerely,
Masanori Honda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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