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Reviews (2,877)
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1,134 - 1,139 of 2,877 reviews
Reviewed 1 October 2012

This Le Meridien is very good. Correct service, excellent location, great sttaf (mainly in the beach) and reasonable food. But the hotel, whatever the chosen one on this side of the island, honestly, this is a detail near the unparalleled beauty of the place.

  • Stayed: September 2012, travelled as a couple
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4  Thank emersonkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2012

Le Meridien at Bora Bora was amazing. We stayed there for our honeymoon in September 2012, and had an amazing time. The staff is very helpful, the food is excellent, and the resort is beautiful. We stayed in an overwater hut, which was incredible. The beaches, snorkeling, and other activities at the resort are great- make sure to take advantage of the Turtle sanctuary, free snorkeling and sailing and kayaking, etc.

  • Stayed: September 2012, travelled as a couple
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Thank natalia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

My husband and I stayed at Le Meridien Bora Bora for 6 days in September (13th-19th). We booked via Pacific 4 Less (Jennifer and the rest of the staff there were so helpful and patient with us). We were picked up at the airport and transported via private boat to the hotel itself. The boat crew were very friendly, polite, and fun. The resort looks so majestic as you approach it from the lagoon and to the dock, we were greeted by a few staff members and live music.

We were brought to the Game 'Room' which is an open air room (as the entire Resort is open air) and were given refreshing towels and drinks. We were promptly checked in and only had to wait an hour for access to our Overwater Bungalow. Leslie, our 'guide', was efficient and friendly when showing us around the resort and completing our check in process as well. Laurence and your activities director were so accommodating as well.

We were picked up via golf cart and driven to our OWB and given a tour and brief description of all the amenities. The room was clean and spacious, with a great view of Mt. Otemanu from our deck. Now, the only difference with the bungalows is the view, the interior/exterior are the same. We were in the first row of bungalows, but had a beautiful unobstructed view of the mountain.

Not much going on under the bungalow other than the abundance of massive sea urchins, be careful where you step/swim, we recommend water shoes as well just in case.

Room was always clean, towels always refreshed, and mini bar stocked. We used the mini bar quite a bit as the prices of drinks were cheaper vs. at the actual restaurants.

The property and the beach were stunning. Very clean and well kept. Everything was easily accessible, free towels, snorkel equipment, you had the option of 2 lagoons to relax at and snorkel through, the turtle sanctuary was very educational and entertaining, and the pools offered great views of the lagoon and mountain.

The staff was so friendly too, with the exception of the buffet and a la carte.

As much as we loved the resort, we don't think we'll stay here again. First off, the buffet, whether it be breakfast or dinner was nothing compared to the Hilton's. I understand it's a different class of hotel but my opinion is based on this: food was over or undercooked, not replenished, not much variety for specific dietary needs, and over salted. The staff seemed disinterested and easily distracted as well. This went for all the days we had breakfast and dinner. We opted for room service most nights because of this.

Room service: Food was perfect and delivered promptly. Thank you to James, our server. You were very friendly and helpful.

Lunch: Te Ave, absolutely amazing. Food was wonderful and staff were so friendly and attentive. Our compliments to the chef as she is very good at what she does (she cooked a fish we caught on a boat trip, cooked to perfection).

Hanalei at the Turtle Sanctuary was very informative, friendly and energetic. You can't help but appreciate the time and energy he spends on helping these turtles out. Thank you for your love of nature and caring personality.

After we had booked our honeymoon, I began reading reviews on this hotel. I tend to give each hotel the benefit of the doubt as I know many people are picky or sometimes just miserable and want to leave a bad review. I went with an open mind and unfortunately I hate to have to agree with the comments on the food/service.

Now, I know how this goes. A complaint is written on here and the general manager will respond apologizing etc. Acknowledging the issue is very much appreciated, but please please do something to correct the behaviour. Too many reviews have the same comments about the service/food at the buffet. There must be some disconnect between the kitchen and wait staff or management. Of the 6 days were were there, only 1 day we received great service by only one of your staff members at the buffet. I wish I had taken note of her name.

Many people that we had spoken to on the resort were disappointed that they could not enjoy a meal overlooking the inner lagoon or main lagoon because the food and service were so poor. The property and the staff outside of the buffet were phenomenal, I commend them on their excellent customer service and hope that they are rewarded for their excellence. In hind sight, we should have dined on the main island each night.

Again, to the management team, your resort is beautiful and clean and friendly. Absolute paradise, but please do something about the buffet/a la carte food and staff. We hope to return to Bora Bora in the near future and would like to give your property a second chance as it was the most beautiful.

Room Tip: Choose an OWB on the inner part of the lagoon as it's the best view of Mt. Otemanu.
  • Stayed: September 2012, travelled as a couple
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6  Thank lenamou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecile_lemarrec, Assistante de direction at Le Meridien Bora Bora, responded to this reviewResponded 5 October 2012

Dear guests,

We would like to thank you for taking the time to write such a detailed and complete review of our resort following your recent stay.

We are glad to read that overall, your stay with us has been great and that you received great service and assistance from some of our staff. Your compliments will be shared with the persons you named in particular and you have my assurance that such excellent behaviors are monthly rewarded through our” best employee of the month”. Such positive comments from guests are surely taken into account.
However we were most concerned to read your disappointment regarding the quality of food and service in our buffet restaurant.
Your comments have been brought to the attention of our Chef and our Food and beverage manager.
We regularly review the issue of food quality and service, and of course the previous reviews mentioning such issues are seriously considered by our team. Corrective actions on the points you have mentioned are already implemented.
We do pride ourselves on being able to accommodate our guests ’requirements and constantly work on improving the satisfaction of our guests .We regret we did not succeed with meeting up with your expectations on this occasion.

Thank you again for giving us your constructive feedback and we do hope that you will not judge us solely on the basis of this experience
We would welcome the opportunity to regain your confidence in our restaurant and giving us the chance to be better host in a near future.
On that occasion, please do not hesitate to contact us directly.

With my best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2012

My family didn't actually stay at the hotel, but we did visit the hotel to see the sea turtles. We didn't have any issues getting to the hotel, the boats were right on time. We were greeted right away with a smile and quickly checked into the resort activity. We thought we'd just get a chance for my son to see the turtles being fed, but because we arrived a few minutes early we were given the chance to swim with the turtles. it was amazing. As part of the activity, we didn't have full access to the resort, but when the activity lead could see my two year old son was hungry he asked if we wanted to have lunch at the hotel. We took him up on the offer and were very happy since all we had was a handful of gold fish crackers (they weren't for the turtles).

  • Stayed: September 2012, travelled with family
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2  Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecile_lemarrec, Assitante de direction at Le Meridien Bora Bora, responded to this reviewResponded 25 September 2012

Dear Guest,

Thank you for your nice review of our resort following yourday spent with us. We do welcome guest who wish to spend only the day at our resort ( upon availabilty) and we propose a day pass which includes a credit on food for lunch and a donation to our Turtle sanctuary. Guests who come only for the day can then enjoy our facilities , attend to our Turtle feeding and visit our Ecological center.
We are glad to read that you enjoyed your experience with us and wish you will come back longer next time.
My best regards,

Cécile

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2012

When we got to this hotel all the other hotels picked us up with a normal boat. This hotel picked us up with some old boat which we kept on getting wet from the water which was coming in.

We got there we wanted a premium room there was none available, so we were condensed in some room which was surround with other rooms.

The water around the hotel was really choppy and impossible, to go swimming during the day.

The room service there forgot to give us bottles of water every day, and we had to call for them to bring to us which usually came like 4 hours later.

On the phone they told us we will be able to have late checkout, and when we got there, they told us they were really sorry and that it would not be possible.

In short don't believe a word they say.

Stayed: August 2012, travelled as a couple
23  Thank Leizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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