In November of 2014 I booked a night in a cabin for my family. With the hustle and bustle of the Christmas season, we realized we would not have time to stay overnight while we went up north to get our Christmas tree. I called immediately and cancelled the reservation.

Upon doing our taxes with our account in Aprile we came across a giant charge from Molly Butler Lodge for the "vacation" we did not use. I immediately called to reconcile the problem but was told to call back when the manager was available. I called 3 more times only to be told over and over an over that only a manager could reverse the HUGE charge on my credit card. Well it has been almost a year and we still have not been refunded our money. I have called, I have sent them emails, what do I have to do? Knock no their door? DO NOT TRUST MOLLY BUTLER LODGE WITH YOUR VISA INFORMATION. They are NOT TO BE TRUSTED and in my opinion they are THIEVES. I honestly don't know how they run a business this way. Such a shame.

I made a reservation for 2 night on September 22. The date of stay was to be October 7 & 8. A charge for the first night was made to my credit card on September 22nd and another charge for the second night was made on September 30th, a week before my scheduled stay. On October 6th I called to cancel the reservation due to a medical emergency that required me to travel to Phoenix. I just got off the phone with the reservation desk and was told that's the way they do it. If you don't cancel more than a week in advance you are stuck with the full charge. THIS IS ONE BIG RIP OFF. NEVER BOOK WITH THIS GROUP.
I have a rental apartment on VRBO and never require the final payment until the day of arrival. The only risk if cancelling is the deposit.

dusty, with cob webs, costly for a cluttered cabin/ too much furniture in main room, cabin was hot, bad smell. would not go back to molly butler, hard for me to believe there wasn't some quality control.