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Reviews (137)
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All reviewsclean hotela breath of fresh airrestaurants and shoppinga ground floor roomcheck in was quickfree statecrisp linenvery comfortable staychecking outrooms are spaciousattention to detailproteauniversityjdprotocolluggagetaxis
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Reviewed 13 July 2017 via mobile

This hotel is exeptionally beautiful & clean. The staff was great upon arrival & everything went well. The only disadvantage is not having a lift or a porter to help with carrying luggage to the upper floors but other than that everything is great.

Stayed: August 2016, travelled on business
Thank Nompumelelo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 26 July 2017

Dear Nompumelelo,

Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott® Bloemfontein with us.

On behalf of the STAFF and MANAGEMENT at Protea Hotel by Marriott Bloemfontein I would like to apologize that there was no porter to assist you. Your feedback has been shared with TEAM.

I am pleased to hear that our STAFF were warm and attentive and that you enjoyed our beautiful and clean hotel. Thank you once again for letting us know what we did well and more importantly, where we can improve and we hope to serve you again whenever your travels bring you back to Bloemfontein.

Sincerely,

Siphiwe Masete
General manager
Protea Hotel by Marriott® Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

Stayed here for 2 nights in prep for my graduation ceremony at the university of free state.
Bloem is a small town so we didn't expect much from it. This hotel definitely not worth 4 stars.

Hotel pros:
1. Close to university of free state.
2. Isaac from Front Desk was very sweet and friendly and helped us with our bags
3. Rooms clean and tidy

Cons:
1. Customer Service generally not friendly and staff seem to have the attitude of hating their job
2. Iron had to be requested from the front desk
3. Rooms small and bedding not of the highest quality. Towels are actually flimsy.
4. Bathrooms are old and our shower head was non existent
5. No hot chocolate in the room
6. We had a bad experience from the bar where my husband had a glass of sherry and asked to put in on the room tab. Yet they called our room at 11pm at night. Approximately 2 hours after my husband drank the sherry to request him to pay for the sherry. This broke our sleep (after a long day). Very unnecessary and staff didn't / couldn't use their discretion. But rather followed protocol over customer service. And thinking about the guests needs / inconvenience. This was laughable cos bill for the sherry was a mere ZAR 28.

Overall. I feel this hotel is cuttings costs and compromising on quality. I will not return here. And definitely do not recommend this hotel. Def not value for money.

Stayed: June 2017, travelled as a couple
1  Thank Kashma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 21 June 2017

Dear Ms. Kashma,

Thank you for sharing your experience on Trip advisor.

Please accept my sincere apologies for the inconvenience that you experienced with the service from our STAFF. The overall hotel service has been addressed with the hotel TEAM. We are extremely saddened by your feedback about your experience in the restaurant. I confirm therefore that your comments have been followed up with the Food & Beverage manager and his TEAM. Remedial action has been taken to ensure that our GUESTS are not inconvenienced in this way again.

We hope to have an opportunity to better your experience with us whenever your travels bring you back to Bloemfontein.

Sincerely,

Siphiwe Masete
Protea Hotel by Marriott ® Bloemfontein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017 via mobile

The hotel cares about their guests even when you're difficult to be handled they soften and sweeten you with their magic care... Im very grateful to be the guest of Bloemfontein Protea Hotel and feel at home away from home.

Stayed: June 2017, travelled solo
Thank Percy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 17 June 2017

Dear Percy S,

Thank you for taking the time to post your comments on Trip Advisor after your recent stay at the Protea Hotel by Marriott® Bloemfontein.

Thank you for the kind words about the STAFF of Protea hotel Bloemfontein. They will be delighted to hear this.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have you stay with whenever your travels bring you back to Bloemfontein.

Kind regards,
Siphiwe Masete
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017

If you want to see the spirit of ubuntu at work come to this hotel. Every staff member is friendly and greets everyone. From the garden guy, to the cleaner, the receptionist, housekeeper, at the kitchen and dining hall - everyone greets. They do so in a friendly manner, making you feel important. That cannot help but rub off amongst tenants. Breakfast is good with a wide selection of tea, juice and cereal. Was hoping to have oats though but they had run out. The wifi was good, the rooms were clean and I also liked the complimentary sweets. The shower was enjoyable and the bed was warm. I loved the food as well, very well prepared and presentation was good.

Room Tip: Sit back and relax
  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Violet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 3 June 2017

Dear Violet M,

Thank you for sharing your experience on Tripadvisor. I am delighted to hear that you were happy with the service that you received from the Protea hotel by Marriott TEAM. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

We hope to have an opportunity to welcome you back to the hotel.

Sincerely,

Siphiwe Masete
Protea Hotel by Marriott Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017 via mobile

The staff were very friendly and efficient. The rooms are lovely - crisp linen, fluffy pillows and the plugs are accessible (rarer than one might think!)

I ordered room service and it arrived within 20 mins. The burger was less well done than I like but the chips were perfect. Breakfast was a bit disappointing as the 'hot' buffet items weren't hot.

Stayed: May 2017, travelled on business
Thank IngridW_CapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 23 May 2017

Dear IngridW,

Thank you for posting your recent experience at the Protea Hotel by Marriott Bloemfontein on TripAdvisor. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

We are saddened by your feedback about your experience in the restaurant. I confirm therefore that your comments have been followed up with the Food and Beverage manager and his TEAM and action has been taken to ensure that our GUESTS are not inconvenienced in this way again.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Bloemfontein.

Thank you and regards

Siphiwe Masete
General manager
Protea hotel by Marriott Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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