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“Overrated”

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Protea Hotel by Marriott Bloemfontein
Ranked #6 of 25 Hotels in Bloemfontein
Reviewed 14 September 2017

A huge problem for us was the room being on the first floor and we had to walk down long passages between buildings to get to the rooms. It was freezing and we had to have our luggage carried upstairs.
Staff were conspicuously absent at breakfast, so that was also a disappointment considering the expensive cost of the stay.

Room Tip: Request ground floor if you prefer easy access
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  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank BarbzGriffith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 17 September 2017

Dear BarbzGriffith,

Thank you for taking the time to post your comments on Trip Advisor after your recent stay at the Protea Hotel by Marriott® Bloemfontein.

Please accept my sincere apologies for the inconvenience that you experienced with check in experience. We will make a note on your profile that you prefer the ground floor. We are extremely saddened by your feedback about your experience in the restaurant. I confirm therefore that your comments have been followed up with the Food and Beverage manager and his TEAM. Remedial action has been taken to ensure that our GUESTS are not inconvenienced in this way again..

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Bloemfontein.

Kind regards,
Siphiwe Masete
General Manager

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3 - 7 of 127 reviews

Reviewed 10 August 2017

Hotel was booked for us and specifically the paraplegic room 113 as my wife is a RA patient
Lot of frustration Arrived at about 1300 and where told our room is not ready come back at 1400 We went for lunch and returned about 1500 To our amazement the room still wasnt ready We had clothes to hang out for a funeral the next day Most frustrating Had to demand from the person in charge to hang our clothing out and left the hotel to the bereaved family. The bathroom did not have towel hangers and the wheelchair ramp was a piece of black painted metal open on the entrance side. I cut my foot in assisting my wife shower. No tissues - phoned reception - no delivery. Requested an iron Receive it and it was set on super hot and the dial did not respond to a cooler setting Burnt my shirt I wasn't happy at all Invited family;y for breakfast What a catastrophe - fresh fruit bowls empty Had to ask for replenishment took very long to get response Breakfast side heaters were most likely on the lowest heat setting as food was between cold and lukewarm at best Only warm breakfast ingredient was the two eggs freshly prepared. Perhaps I have send you a review already but still fume at the lack of excellence

Stayed: July 2017
Thank T9259RNcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 11 August 2017

Dear T9259RNcb,

It’s never good to receive a negative review on TripAdvisor, however thank you for your comments. It is important to know when we are doing right, but more important to know when we are doing wrong.

We are extremely saddened by your feedback about your experience. Please accept my sincere apologies for the inconvenience that you experienced on your arrival. I confirm therefore that your comments have been followed up with the Food and Beverage manager and his TEAM, the housekeeping executive and her TEAM and the Front office manager, remedial action has been taken to ensure that our GUESTS are not inconvenienced in this way again.

Once again thank you for your review, it gives us as a TEAM more focus and clarity on areas we need to improve on.

May you have a lovely day further.

Kindest Regards

Siphiwe Masete
General manager

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Reviewed 18 July 2017

We used the hotel for a overnight stay from JNB to Oudsthoorn. We were well received and found the facilities and the room very comfortable. Having just come from a very long international flight, it was great to be able to order room service.
Breakfast was absolutely great the following morning.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank carolvdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 26 July 2017

Dear Carolvdw,

Thank you for sharing your experience on Tripadvisor. I am delighted to hear that you were happy with your overall stay at our hotel. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

Sincerely,

Siphiwe Masete
General manager
Protea Hotel by Marriott ® Bloemfontein

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Reviewed 18 July 2017

This hotel is truly stunning, they were able to accommodate my husband and I, a very "last minute booking" which was made on our behalf by the Kimberley Protea Hotel. I will highly recommend this hotel. You have access to the zoo from the hotel as well and go for walks at your own leisure.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 836adeleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

This hotel is exeptionally beautiful & clean. The staff was great upon arrival & everything went well. The only disadvantage is not having a lift or a porter to help with carrying luggage to the upper floors but other than that everything is great.

Stayed: August 2016, travelled on business
Thank Nompumelelo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siphiwe M, General Manager at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 26 July 2017

Dear Nompumelelo,

Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott® Bloemfontein with us.

On behalf of the STAFF and MANAGEMENT at Protea Hotel by Marriott Bloemfontein I would like to apologize that there was no porter to assist you. Your feedback has been shared with TEAM.

I am pleased to hear that our STAFF were warm and attentive and that you enjoyed our beautiful and clean hotel. Thank you once again for letting us know what we did well and more importantly, where we can improve and we hope to serve you again whenever your travels bring you back to Bloemfontein.

Sincerely,

Siphiwe Masete
General manager
Protea Hotel by Marriott® Bloemfontein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Bloemfontein

Address: 202 Nelson Mandela Drive | Brandwag, Bloemfontein 9301, South Africa
Region: South Africa > Free State > Bloemfontein
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 25 Hotels in Bloemfontein
Price Range: RM236 - RM501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Bloemfontein 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Bloemfontein - A Touch of Class in the Heart of the Free State. The modern 4-Star Protea Hotel Bloemfontein is set in secure landscaped gardens and situated on Nelson Mandela Drive, in the heart of Bloemfontein's business district. After a strenuous day at the office, arrive back at the hotel and make your way to the swimming pool and terrace. Order a drink from the bar, relax and embrace this ideal setting in the City of Roses. Now that the scene has been set, enjoy a magnificent evening in the Amoretta Restaurant before turning in for the night to one of our luxurious bedrooms, offering crisp linen and separate bathroom and shower. Sleep in and take advantage of the easy access to national roads, the CBD, University of Bloemfontein and close proximity to the airport. The Protea Hotel Bloemfontein is an ideal venue for the overnight traveller and corporate executive alike. ... more   less 
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Also Known As:
Protea Hotel Bloemfontein
Protea Hotel By Marriott Bloemfontein Africa

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