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“Change of Ownership disappoints.”
Review of Trinchado's - CLOSED

Trinchado's
Cuisines: Portuguese
Restaurant details
Reviewed 26 June 2013

When this restaurant change hands last year I noticed a dramatic change in quality of food and standards for the worse. This restaurant has now closed down.

Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (8)
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1 - 5 of 8 reviews

Reviewed 5 April 2013

We've always had a good experience at Trinchado's so you can well imagine our disappointment when we wanted to go back.

Having our hearts, minds and appetites set on specific items that were on the Trinchado's menu, we arrived to find the new Jimmy's in our once favourite spot. We were flabbergasted! The other dining options in this immediate area are VERY limited indeed so we decided to give this Jimmy's a go. (The other Jimmy's in Kempton was so bad that it wasn't even worth a review...)

Our waitron was great. The service was very slow - we were the only table there, so we expected a little bit of speed... The food was well presented BUT ... it just wasn't the same. The entire atmosphere has disappeared along with the name.

Upon asking the waitron what had happened she explained that it was owned by the same person as Trinchado's as the change happened quite recently (in Feb).

Just so very disappointing! Yes, circumstances change but what on earth were you thinking???

Suffice it to say that we won't be going back.

    • Value
    • Atmosphere
    • Service
    • Food
Thank MeeAndGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2013

The food was just not very good. The presentation was very poor. We out a lot and so we just never went back there again.

Thank MARGARET H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

we ordered our food and waited more than an hour before we left to have dinner elsewhere. this was after another party, which arrived after us, had been served and was ordering desert.

Thank Charlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kerynThemistocleous, Public Relations Manager at Trinchado's, responded to this reviewResponded 14 September 2012

Hi Charlene,

Firstly thank you for your review, we rely on our customers feed back to improve on our service, food and any other issues that are brought to our attention.
I am so sorry to hear you did not have a good experience at our restaurant, we like to pride ourselves on our good service and great food so this is very disappointing!

I would like to invite you and your family back to our restaurant for a meal at our expense so that we can rectify the problem. I would love for you to have a proper Trinchados experience and enjoy a meal with us.

Please reply to this message with the date, time and number of people and I will book you a table!

Again please accept my apology and I really look forward to meeting you and hopefully treating you to a Trinchados dinner.

Thanking you kindly,

Keryn Themistocleous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2012

the services,is very good waiters vey friendly, then the live music makes you feel in paridise, the foods are so delicious, its a homely atmosphere

Thank Cyril P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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