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“Beautifully appointed, slow service, noisy by nice”

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Holiday Inn Johannesburg Airport
Ranked #4 of 6 Hotels in Boksburg
Reviewed 18 September 2017

A lovely hotel in more ways than one...great staff especially front desk, the breakfast chef and Chef David. Vivian the guest relations manager tried to address my issues but to no avail. When booking through he IHG website be patient and allow the booking to go through or you will get a nasty shock when you arrive. Subsequent calls to the IHG guest relations number made little difference. An unpleasant experience to be honest.

Service from the kitchen was rather slow on both nights but the visit to my table by Chef David made up for that.

Be aware that this hotel is not called the Airport hotel for nothing. The property is right in the path of landing aircraft...very low over the hotel, hence the reason for double glazed windows.

The rooms are great with every need catered for including an iron and an ironing board in each room.

Room Tip: Don't book a room next to the lift...very noisy lift bell
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  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 253Roger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicola-HIJA, Director of Sales at Holiday Inn Johannesburg Airport, responded to this reviewResponded 19 September 2017

Good Afternoon 253Roger

Thank you for taking the time to send us feedback on your recent stay at the Holiday Inn Johannesburg Airport, I was disappointed to hear that you experienced some issues when booking via IHG and we have certainly addressed this issue with them

I am however delighted that you found the hotel to be both comfortable and convenient and that you experienced good service from our team.

We hope to welcome you back in the future.

Kind Regards
Nicola

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12 - 16 of 395 reviews

Reviewed 18 September 2017 via mobile

Stayed twice before and after connecting flights. Standard but good for the purposes. Restaurant surprisingly nice food and served by friendly staff. Rooms small but adequate, they could update showers. A/c not working in our room but too tired to have it sorted out. Airport shuttle great.

Stayed: September 2017, travelled as a couple
Thank NZambia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicola-HIJA, Director of Sales at Holiday Inn Johannesburg Airport, responded to this reviewResponded 19 September 2017

Good Day NZambia

Thank you for taking the time to give feedback on your recent stay at the Holiday Inn Johannesburg Airport.

I was pleased to hear that you enjoyed your return stay with us and that the rooms met your expectations.

I was however not pleased to hear that you experienced some issues with the A/C during your stay, and I have addressed this with the relevant departments.

We hope to welcome you back in the future.

Kind Regards
Nicola Noble - Sales and Marketing Manager

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Reviewed 18 September 2017

Clean rooms but the architecture of up and down stairs was a little interesting. Staff was good. Shuttle service was ok from airport. Told not walk the one block to McDonalds for safety reasons unless we left our cell phones and jewelry - so you can be the judge of how safe this area really is.

Room Tip: Try the Intercontinental Hotel
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank yellowpixels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicola-HIJA, Director of Sales at Holiday Inn Johannesburg Airport, responded to this reviewResponded 19 September 2017

Good Afternoon yellowpixels

Thank you for taking the time to send feedback on your recent stay at the Holiday Inn Johannesburg airport

I was pleased to hear that you experienced good service from our staff and found the rooms to be comfortable.

Crime is an unfortunate reality in South Africa, regardless of whether you are in the heart of Sandton or in Boksburg. We take our guest's safety very seriously and it would be irresponsible if our team did not advise you against walking the 1 kilometre to MacDonalds, we do apologize if this made you feel that the area was not safe.

Kind Regards
Nicola Noble - Sales and Marketing Manager

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Reviewed 15 September 2017 via mobile

We have an overnight layover and wanted to stay near the airport. This is very convenient. Regular shuttle service between here and the airport and to a large mall with plenty of restaurants to choose from. There is a good restaurant at the hotel, pool and small gym. This has been perfect for what we were looking for.

Stayed: September 2017, travelled as a couple
Thank mjmbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicola-HIJA, Director of Sales at Holiday Inn Johannesburg Airport, responded to this reviewResponded 15 September 2017

Good Day mjmbkk.

Thank you so much for taking the time to give feedback on your recent stay at the Holiday Inn Johannesburg Airport.

I was delighted to hear that you found the hotel
both convenient and comfortable and that you enjoyed your stay with us.

We hope to welcome you back in the future.

Kind Regards
Nicola Noble
Sales and Marketing Manager


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Reviewed 13 September 2017

The hotel is about 10kms from airport in an odd location. The hotel itself seems to be an old property which was touched up , but definitely not up to a fresh standard. For 1 night , I managed , even though the airconditioning was not very effective . I think there will be better hotels closer for an over night stay

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ZMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicola-HIJA, Director of Sales at Holiday Inn Johannesburg Airport, responded to this reviewResponded 15 September 2017

Good Day ZMR

Thank you for taking the time to send feedback on your recent stay at the Holiday Inn Johannesburg Airport.

I was disappointed to hear that the hotel
did not meet your expectations, and I will pass along your comments to the relevant teams.

Kind Regards
Nicola Noble - Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Johannesburg Airport

Address: 100 North Rand Road | Bardene, Boksburg 1459, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Boksburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Boksburg
Price Range: RM270 - RM420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Johannesburg Airport 4*
Number of rooms: 151
Official Description (provided by the hotel):
The Holiday Inn Johannesburg Airport is located a mere ten minute drive from OR Tambo International Airport. Offering the business executive and leisure guests convenient access to the major business centres of Johannesburg, Sandton and Pretoria. The Holiday Inn is located in the Hub of Boksburg with various shopping and entertainment options within a 5km radius. A shuttle service to and from the Airport is available there is also a travel desk that can arrange transport and tours to Gauteng's numerous tourist attractions. All rooms have En-Suite Bathrooms with bath and separate shower, hairdryers, 32" flat screens with DSTV, direct dialling telephones, digital safes, coffee/tea making facilities, complimentary wireless internet access, irons, ironing boards and bottled water. The Hotel Restaurant serves a full buffet breakfast, lunch and dinner and caters to a variety of tastes. There is also a Coffee shop and Bar conveniently located in the Foyer, serving a variety of pastries, open sandwiches and cakes as well as selected teas, coffee and fresh juices, the Bar offers guests a chance to unwind with a refreshing drink in a relaxed environment. The Conference Centre offers numerous options seating up to 200 Cinema style. ... more   less 
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