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“Good food and great service”
Review of The Countess

The Countess
Ranked #203 of 1,231 Restaurants in Johannesburg
Certificate of Excellence
Price range: US$4 - US$10
Description: The Countess is an authentic American diner smokehouse combination. The interior and food is fun and relaxed. We source the best ingredients and make everything ourselves, even the ketchup. We have a quirky and light atmosphere and try to deliver friendly and welcoming service. We are highly regarded on food rating platforms such as zomato, eatout and facebook.
Restaurant details
Description: The Countess is an authentic American diner smokehouse combination. The interior and food is fun and relaxed. We source the best ingredients and make everything ourselves, even the ketchup. We have a quirky and light atmosphere and try to deliver friendly and welcoming service. We are highly regarded on food rating platforms such as zomato, eatout and facebook.
Reviewed 20 March 2017

The food was very tasty and well prepared, we had a variety of dishes and all of them where spot on. The service was very good and the manager was hands on re all our requests. Casual dinning atmosphere, the decor is contemporary and relaxed. We had burgers, the Rib eye steak as well as the macaroni cheese. The real winner of our visit was the Belgium waffle which is huge and a meal by itself.

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Thank Apostolos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (41)
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8 - 12 of 41 reviews

Reviewed 19 March 2017

This place is NOT GOOD. I ordered brisket and, while there was certainly a lot of it, it was so tough and so chewy that I had to ask the waitress to make sure she brought me the right dish. The menu claimed the meat had been smoked for 18 hours - from someone who has had a decent amount of barbecue this is a straight-up lie, they might have cooked it on the grill for 18 minutes. I was having difficulty cutting the brisket (which should require only a fork) with a steak knife - that should say everything you need to know about the quality.
The manager came over and admitted that the dish was not acceptable, but then refused to remove it from the bill!!

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Thank J4988NLbobbyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

First visit to 27 boxes so we had breakfast at The Countess. I like the set up of the place and the tables and quirky chairs (connected to the tables with iron piping) outside make it fun.

The coffee was ok, the breakfast order was wrong initially and then corrected and the eggs benedict were excellent according to my husband. My croissant was not served as per the menu and corrected but by then I would have been happy to rather get something to snack on from one of the stalls.

Service a little disappointing, it seems like they have a number of new staff but the manager responded quickly to the feedback and acknowledged it graciously.

If I'm there again might go for drinks, there are so many other great eating places and coffee spots in melville so lots of competition!

Thank WendyN1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2017

Wonderful experience of decor, food, service and ambience. Wine list extensive, including the best of South Africa. Extensive menu.

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Thank Philip V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2017

Been a couple of times. Food is good and contemporary. The owners have set a high standard of food, service and decor.

Thank PatsoJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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