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Reviewed 28 May 2018 via mobile

Stayed here on business and had a mixed bag. Staff are very polite and friendly and rooms are comfortable. However, i had a poor experience in the food department. The night i arrived they had a buffet style evening meal. I had some meatballs in a sauce and found a very long human hair in it. I raised this at the time and got given a free glass of wine. But went hungry as i couldnt eat after finding the hair. Not a great customer experience as i did not expect to pay for this meal. Was still charged for the meal upon checking out and sent the hotel a picture of the hair. It clearly was not one of mine.

Stayed: May 2018, travelled on business
3  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, The management team at African Pride Irene Country Lodge, responded to this reviewResponded 12 June 2018

Dear John

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.

Sincerely,
The African Pride Irene Country Lodge
Management TEAM
African Pride Irene Country Lodge
dm@irenecountrylodge.co.za
012 667 6464

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Stayed the night before our long trip back to the UK next day. Was woken up 7am by loud noise of construction workers and vehicles outside our room. We stayed in room 410 and we were surrounded by major construction works. The hotel is over priced, the room has a stale smell, wi-fi keeps cutting out, only had 1 large towel between me and my wife.

If you feel like staying on a building site for a break away then African Pride Irene is the place for you. Don’t be fooled by their website claiming to be a peaceful and tranquil site, it is a full on building site with major construction works taking place, with no mention or warning on their website to customers.

Stayed: May 2018, travelled as a couple
Thank Ruan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Guest Relations Manager at African Pride Irene Country Lodge, responded to this reviewResponded 28 May 2018

Dear Ruan,

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.

Sincerely,
The African Pride Irene Country Lodge
Management TEAM
African Pride Irene Country Lodge
dm@irenecountrylodge.co.za
012 667 6464

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

A hide away in a quite area in Irene, this lodge brings peace from a hectic busy life. The hotel has a country feel, nice environment for a family get away. Plenty of birds flying around. I had a lake view room, every morning the sound of birds and view of the water reminds me how wonderful this world is.

The staff is awesome, always there to please.
If you are looking for a quite place, close to town but away from the busy and noise of the town, give this lodge a try, you will not be disappointed.

Food and ambiance is amazingly good,

Stayed: May 2018, travelled as a couple
Thank Lynot T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Manager at African Pride Irene Country Lodge, responded to this reviewResponded 21 May 2018

Dear T. Lynot

Thank you for choosing the African Pride Irene Country Lodge for your recent travels to Irene.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

What a spoil. Was lucky enough to be treated to an night stay in this wonderful establishment. We were treated like royalty when we arrived. The accommodation was exceptional with the beds exceptionally comfortable.

Breakfast was absolutely superb.

Stayed: May 2018, travelled as a couple
Thank KarlvB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, The management team at African Pride Irene Country Lodge, responded to this reviewResponded 12 June 2018

Dear Karl

Thank you for your words of appreciation! We are delighted to receive your compliments. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you back to African Pride Irene Country Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

Beautiful gem perfectly located. Our visit made us forget were we actually were. Thoroughly enjoyed the hospitality, spa, views and the amazingly spacious room we stayed in.
Definitely will be back again!

Stayed: October 2017, travelled as a couple
Thank janese2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Manager at African Pride Irene Country Lodge, responded to this reviewResponded 30 April 2018

Dear janese2016,

Thank you for your words of appreciation! We are delighted to receive your compliments.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you back to African Pride Irene Country Lodge!

Regards

The African Pride Irene Country Lodge Management TEAM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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