I have bought the same hot beverage from this coffee shop three times in two months. The first two times the coffee was okay, but I had found better nearby. My main issue with them was that their service was unfriendly and 'unconcerned'.
On this occasion the two staff were standing at the cash register, talking to each other and watching the passing traffic. When I blocked their view of the passing parade they asked what I wanted and followed it up with two questions. No smile, no interest, then they went back talking to each other while one made the drink.
That would have been the end of it but, on this occasion, the drink was terrible. I took a few sips to determine what was wrong (stale powdered chocolate added to coffee for the mocha), then I left the 95% full cup on the rickety table.
The best coffees nearby are in restaurants, but I did not want that atmosphere on this occasion. It appears I have no choice.