A rather disappointing start to our stay here. Upon booking, I had requested an early check in and was told all was in order. Our room was not ready when we got there, which was not a major issue but the reception staff were rather rude about it. We were just told to wait at the pool (waited almost an hour with 2 tired kids). We were eventually just handed our room key. Nobody showed us around the hotel which is rather disappointing for a 5 star establishment. The porter pointed us in the general direction of the rooms and we had to find everything else on our own.
Luckily, it got better from there. Our room was immaculate. The rest of the staff were absolutely incredible. Dinner at the Terrace was lovely. We were even treated to a cake as we were celebrating our anniversary. The hotel is surprisingly kid friendly. Definitely one of the best hotels I've ever been to. (Just wish I had taken the name of the lady at reception so I could report her to management.)
- Free Wifi
- Free Parking