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Ursula J
Staefa, Switzerland
Very luxury tents
5.0 of 5 bubblesReviewed 19 Feb 2024
I can recommend this Camp. We have seen a lot of animals on Safari which were very near. Our ranger had a lot of knowledge. Very luxury tents. Good food. Frienly staff. We had everything that we wanted.
Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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All reviews tented camp colonial decor game drives the river safari experience outdoor shower pure luxury our honeymoon game driver watching elephants an incredible experience the main lodge wild dogs three nights special experience watering hole once in a lifetime
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Reviewed 8 February 2024

There are simply no words to completely express my total satisfaction with this Camp. The staff, the food, the wine and accomodations were beyond my expectations. The knowledge of the guides who took us on safari were exceptional. I would have no problem returning to Hamiltons.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mddubey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hayley Knight, Agency / Consultant at Hamiltons Tented Camp, responded to this reviewResponded 13 February 2024

Dear mddubey, thank you for your lovely review. We are delighted you enjoyed your safari experience and hope to welcome you back to Hamiltons Tented Camp in the near future.

Kind regards,
The Hamiltons Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2024

An amazing place in the middle of the Jungle. Set on a river, the "tents" are far from ordinary. There are only 6 tents, but they are magnificent. The furthest tent from the main lodge is a bit of a walk. So if you have mobility issues request tent 1 or 2.

The food served at the lodge is wonderful. as are the guides that take you on two daily game drives. One is at dawn and one in the late afternoon. You return for great breakfast and have the rest of the day to chill in your tent. each tent has a wonderful outdoor seating area where you can relax, read a book and or jump into your private plunge pool! I do mean private - so you are free to be you.

The guides were incredible. We learned more about the animals and their environment than I could believe. The main guide we rode with was a tracker before he became a guide. At one point he pointed to some tracks and said two female lions were here recently and are going that direction. In about 3 minutes we found them - just amazing. We saw 4 of the big 5 and lots of other amazing animals.

You will need a type M electrical adapter.

Go if you can, it is truly the experience of a lifetime

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lawrence V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hayley Knight, Agency / Consultant at Hamiltons Tented Camp, responded to this reviewResponded 13 February 2024

Dear 825lawrencev, thank you for your amazing review. We are thrilled you enjoyed your experience at Hamiltons Tented Camp and hope to welcome you back soon.

Kind regards,
The Hamiltons Team

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Reviewed 2 February 2024 via mobile

We spend the last three nights of a 2 week South African trip and they were by far the best of them. From the second we arrived to a warm greeting to our send off we were pampered and cared for like no other place I have been. The staff truely care to see that everything is PERFECT. All requests no matter how small are accommodated immediately. We absolutely loved the perfectly cooked foods. Thomas and staff really make you feel at home. Our guide Maynard was so personable and knowledgeable on our trips out. We will never forget a minute of this perfect experience. We will be referring guests and may return when we can.

Room tip: Go just go. This place is incredible. The wildlife at the camp alone is worth the trip. Flawless execution.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank rob L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hayley Knight, Agency / Consultant at Hamiltons Tented Camp, responded to this reviewResponded 13 February 2024

Dear rob L, thank you so much for your wonderful review. We are thrilled you enjoyed your safari experience at Hamiltons Tented Camp and hope to welcome you back soon.

Kind regards,
The Hamiltons Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2024

When we arrived we were asked by the manager to contact him if we are unhappy and not to write negative things on the internet. What we never do, when we have problems, we go to the responsible person and the problems can be solved - normally, but not at HT :((
On the way to our room we immediately noticed the unpleasant smell of paint. About 20 meters after the main lodge a worker started to paint the railing. Remember - the lodge was fully booked when they started painting with a poisonous color. The smell was accordingly. Unfortunately we'd the first lodge. We asked for a room change - what would have been possible at that time - but it wasn't made possible. At this point, we haven't yet seen what impact this would ultimately have.
My husband stopped the painting on the second day because we had all the toxic stench on our terrace and in the room. We couldn't use the terrace, we became completely dizzy and dizzy.

For our game drives we got a very inexperienced guide (1 year). A 5 Star lodge should provide the best one. After several complaints and no change we decided to go on our own. After all, we were in the Kruger for our first time and we wanted to see animals - of course the big 5 - and not to stop for an Egypt goose. Also the two other ZA guests - very experienced with safari - complained. No change. We drove in the same small circle for two days.

We were not able to call security from our room. We addressed this topic to the manager - it was still not possible on our last evening. I can't even imagine what could happen. We haven't got any phone numbers in case of emergency. At 12 noon we were rung out of bed because the fire extinguisher had to be picked up, because a technician was on the way. Best time for a break after morning drive and breakfast. Not worth mentioning that it wasn't back in the room until the next day. But matches and real candles are in the room - inconceivably.
When we checked into the room the safe was locked. The manager wanted to do it when we are on the game drive. Not worth mentioning that it wasn't done.

We have addressed the many problems several times and asked for changes. We asked for phone number and email addresses of responsible managers since the "management" at the lodge told us, he doesn't have any authority to make decisions, all is decided in Johannesburg. He is not allowed to give us a phone number or an email to address our complaints directly.
The management wasn't even able to provide clean towels till our last evening. They have NO clean towels. Table napkins, staff clothing - everything is stained or dirty.

In general the complete staff isn't trained for a job in a 5 star accommodation.
The only positive experience is the chef - the food is very good and he knows what he is doing.
The Management in Johannesburg supposedly knew about our complaints, but no one approached us.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Eva A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hayley Knight, Agency / Consultant at Hamiltons Tented Camp, responded to this reviewResponded 29 January 2024

Dear EvaA939,

Thank you for taking the time to post your review. We apologize for the inconvenience caused and the impact on your stay. We understand our team have reached out directly, we pride ourselves in the experiences created for our guests and are saddened that your expectations were not met.

Kind regards,
The Hamiltons Team

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Reviewed 11 January 2024 via mobile

Great service fantastic food lovely location in the middle of a private reserve. All the staff are excellent knowing what good customer service is… our table was reserved automatically for us just a small thing but nice.
The food is excellent all freshly cooked and very tasty.
Drinks are all included from our balcony we saw elephants, crocodiles, monkeys and impala.

We would definitely recommend

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Mike H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hayley Knight, Agency / Consultant at Hamiltons Tented Camp, responded to this reviewResponded 23 January 2024

Dear Mike H, thank you for your lovely review. We are delighted you enjoyed your safari experience at Hamiltons Tented Camp and we hope to welcome you back in the near future.

Kind regards,
The Hamiltons Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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