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Reviews (793)
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All reviewsdash restaurantdock housepremium roomtable mountainsister hotelboutique hotelhuge bathroomturn down servicebeautiful hotelperfect locationwaterfront areaour honeymoonsmall hotelfour nightswater frontthe ground floorrooms are spacious
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Reviewed 13 March 2017

We stayed here 12 months ago and decided to stay here again as it was so nice.
Has soon as our taxi pulled up the doorman (Wonga) remembered us and welcomed us back such a lovely young man so friendly and happy. In fact all the staff we came across were very good.
Super location right near the waterfront but quiet and peaceful.
The restaurant here is excellent the food was superb.
Thank you for a lovely stay we will stay here again when we come to Cape Town.

Stayed: February 2017, travelled as a couple
Thank eje480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 25 March 2017

Dear eje480

Thank you very much for taking the time to write a review on your recent visit to the Queen Victoria. The team and I are thrilled to learn that you had a memorable experience with us and that the dedicated team took such good care of you.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2017

I was pleased when I arrived at the hotel although finding it was quite a challenge.
The foyer is a high standard as was our room although we did choose a premier one.
We had a good view of Table Mountain but had to ignore the warehouse below it.
The staff were always polite and helpful so overall it was an excellent choice. There was just one criticism namely the swimming pool. It actually serves the adjacent hotel Dock House and is more of a plunge pool than a swimming pool. I never used it but was dying for a decent swim. The position is really good being just a short walk to the V and A.

Room Tip: Upgrade to premier
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 12 March 2017

Dear Michael L

Thank you very much for taking the time to write a review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had a memorable stay with us.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais



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Reviewed 2 March 2017

My husband and I stayed at the Queen Victoria for 5 nights. It has a superb location just above the Waterfront, a three minute walk away. The hotel is very modern and small with some interesting quirky decor in both the public rooms and bedrooms. The staff were extremely helpful and personable. There is a smallish dining area where breakfast was served, adjoining the small but swish bar area. Both the dining room and bar had windows and doors giving access to the terrace which ran the complete length of the building and overlooked the Waterfront and Table Mountain. Our room was large, as was the en-suite bathroom, both trendy in decor, if a little tired. Unfortunately, the housekeeping left a lot to be desired. This is not a cheap hotel. Turn-down service was haphazard and on two occasions we were actually in bed when they knocked to come and sort things out! For the first three nights our bins were not emptied and on one occasion I had to go and find someone to supply face cloths and drinking water. The only time that everything actually came together was the night before we left! That said, we would stay there again as the location is just perfect and the rooms are spacious. We feel that the problems we encountered were mainly due to the housekeeping staff probably being new and not properly trained; we were aware that the lovely young staff in the dining room were being put through their paces by the delightful and jolly lady in charge who was an angel! However, as I said, it was not an inexpensive stay and having come from the well run Oyster Box in Durban, we were a tad disappointed.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JohnD2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 12 March 2017

Dear JohnD2705

Thank you very much for taking the time to write such a detailed review on your recent stay at the Queen Victoria Hotel. The team and I are sad to learn that we failed to deliver on the service the Queen Victoria is so well renowned for. Your comment has been duly noted and will be actioned according. Thank you also for the positive comments on some of the other outlets and staff.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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Reviewed 2 March 2017 via mobile

Met up with three other couples and had a grand time here. Staff was exceptional, very well trained, and much fun. We ate several delightful dinners with quality wine and superb food. Our room was bright, clean, and comfortable...but not exceptional. Location is great and waterfront is an easy walk. A great introduction to the hospitality of South Africa. Highly recommend.

Stayed: February 2017, travelled with friends
Thank medfordcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 12 March 2017

Dear medfordcouple

Thank you very much for taking the time to write a review on your recent stay with us. The team and I are thrilled to learn that you enjoyed the facilities and hospitality of the dedicated Queen Victoria team.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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Reviewed 1 March 2017

Absolutely magnificent hotel with beautiful spacious bedroom and exquisite bathroom.

They serve the most fantastic breakfast with absolutely superb omelettes- made to order- The most perfectly rounded I have ever seen and really fluffy. They also prepare the most wonderful fresh home-made granola - a perfect start to the day.

It was a real pleasure to be treated as an honoured guest and all the staff were exemplary and knowledgeable and made our 4 day stay a real treat.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank anthony b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, Guest Relations Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 12 March 2017

Dear anthony b

Thank you very much for taking the time to write such a detailed review on your recent stay at The Queen Victoria. The team and I are thrilled to learn that you had a memorable stay with us and enjoyed the hospitality of the team.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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