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“16th time here....but...”

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #30 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 23 January 2013

Ok...So over the last 12 years I have stayed at this hotel 16 times and probably is the most familiar hotel in the world to me

First of all, the location is great as every review will say so....right on the sea front, crashing waves, great views regardless of which room you are in. Very much a nautical themed hotel and a great mix of business and pleasure guests. Great outdoors area, infinity pool, and patio for dinner drinks

There are a few downsides of course...

They have 'refurbished' their standard and superior rooms. If you stayed here before you may be familiar with the gold/yellow/brown decor of the rooms before. They have gone more towards a grey/blue/white theme. However its not a refurbishment, more a lick of paint, new light fittings and painted the old furniture white...yup...the old woodwork is just plastered with a lick of white paint, the desk, the tv cabinet/minibar unit and the skirting boards, all the same, just given a coat of white paint....still not enough power outlets in the room....as usual..if you have more than one appliance you have to get on your hands and knees unplugging the minibar/tv/bedside lamps just to use your ipods/blackberry/ipads/strawberries/hairdryers/laptops etc.... when will hotels start to realise that us travellers need power sockets...not just one on the desk....but 3 or 4??

The bathroom also had a refurbishment and boasts a new shower, bath and tiles, but they decided to stop there and keep the old sink, taps and marble worktops/inset sink units..how odd?! 90% done and not bothered with the rest

As usual, the staff are friendly and polite, but like to huddle in their groups chatting and laughing loudly whilst ignoring guests....something you get used to in SA...seems a lot of employees come to work to hang out with their friends. At dinner tonight in the restaurant there is certainly no shortage of staff, but they are so busy chatting amongst themselves they seem to forget they are at work and guests need serving...I had to order my drinks from the bar as in the restaurant I got fed up of waiting 10 mins to get served.....no wonder the restaurant is always empty here...but the food is good.....service here is just like the rest of SA , slow, and unattentive, but polite and friendly..you do get a balance...choose whats important to you though

I am a gold member and despite the Carlson Club promises, I still cant get a late checkout without checking in the morning (why?? surely hotels know how many people are leaving and arriving on a set date?) Overall I like this hotel, and have stayed here many times and will continue to do so....I just think and feel for the R3500 a night they ask on the website, well....its not worth that anymore...not now... but its a good hotel....

Room Tip: Superior room face the sea, small rooms no balcony Standard rooms face mountain (larger) Business...
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  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Pier P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 28 January 2013

Good day PierP,

Thank you for taking the time to deliver your comments, we also further appreciate your detailed feedback about your experience.

The points mentioned has been noted and will be constructively dealt with.

We trust that this will not deter you from visiting our property again in the near future.

We look forward to welcoming you back when your next travels bring you to Cape Town, and that we will be granted the opportunity of meeting and even exceeding your expectations.

Best regards
Michael Rathgeb
General Manager

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1,238 - 1,242 of 1,799 reviews

Reviewed 22 January 2013

I was on a business trip to Cape Town and booked into Radisson for 3 nights. Due to some mess up from my Travel agent the rooms were not covered with breakfast. However it took them about 1 hour to sort this out internally and my questions went unanswered for most of the time. Until one person came up to me and reassured that it would be sorted and requested for me to wait in the room, I was left hanging at the lobby with an inept check in person
The rooms are quite big, cleaned and serviced every day. Try getting the sea view room as they have a spectacular view of the V&A waterfront
The breakfast was not really filing, twice I visted the buffet and found the eggs and beans cold.
Service was good however
Overall, I think location wise the hotel is amazing but I wish you better luck than me at the reception

  • Stayed: January 2013, travelled on business
    • Value
    • Location
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1  Thank AnjuPurushot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 28 January 2013

Dear Anju Ashish,

Thank you for sharing your experience with us and other viewers.

We trust that on your return we will be granted the opportunity of meeting and even exceeding your expectations.

Best regards
Michael Rathgeb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2013

I went to SA in month of November and stayed at Radisson Blu for 3 nights. The Experience in the Suite, The View, The service was great. It did provide Shuttle service between key points and the concierge was very helpful in planning our stay.
Overall a wonderfull experience.

Room Tip: The Sea facing rooms will definitely pep up your stay
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  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
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Thank EktaTejwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 28 January 2013

Dear Ekta Tejwani,

Thank you for your taking the time to share your experience and positive comments with us and other viewers.

We look forward to welcoming you back when next your travels bring you to Cape Town!

Best regards
Michael Rathgeb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2013

This is a high class hotell without being showy. We stayed in a nice corner suite for 2 nights and we enjoyed it very much. They had just omitted to tell us that for Christmas eve there was a set menu in the restaurant. We didn't like the menu so we walked to an excellent restaurant just 500 meters from the hotel.

Negative was that there was a lot of roomservice plates and glasses outside the rooms... on the floor. Guessing staff weren't quick enough taking them away, but it made for a somewhat shabby imression at times.

Room Tip: Allthough the suites in the middle with sea view are larger they don't offer the fantastic view...
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  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
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Thank TripTrappTrull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 28 January 2013

Dear TripTrappTrull,

Thank you for taking the time to deliver your comments and sharing your experience with us and other viewers.

We further appreciate your additional feedback, this has been noted and will be constructively dealt with.

We trust that on your return to Cape Town that we will be granted the opportunity of meeting and even exceeding your expectations.

Best regards
Michael Rathgeb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2013

The very expensive sea facing rooms are a great place to wake up and if you are lucky watch dolphins swimming in the bay.
You really want to be on the left hand side of the hotel where the view is uncluttered.
Bar and Breakfast area also offer very pleasant setting.
Check in staff very poor whilst bar staff are excellent. Very strange.
Spa good.
Would never stay here is it wasn't in one of the sea facing rooms.

Room Tip: If you are going to spend the money on a sea facing suite make sure you ask for one on the left hand...
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  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CME999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 28 January 2013

Dear CME999,

Thank you for sharing your experience with us and other viewers.

Thank you also for the positive comments about our hotel, location, spa and our excellent bar staff. In addition we appreciate the comment regarding the check in staff and this will be constructively dealt with.

We look forward to welcoming you back when next your travels bring you to Cape Town.

Best regards
Michael Rathgeb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#14 Business Hotel in Cape Town Central
#15 Spa Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#30 Luxury Hotel in Cape Town Central
Price Range: RM817 - RM2,058 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson
Radisson Blu Hotel Waterfront, Cape Town South Africa

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