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Sugar Hotel & Spa
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Savings alert! 24% below average rates

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Reviews (389)
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285
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All reviewsmarc's tableboutique hotelplunge poolsmall hotelmain roadmin walkbreakfast was includedthe hotel staffrooms are largecomfy bedbeautiful hotelcentral locationwaterfrontgreenpointluxuryuber
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Reviewed 2 June 2014

Stayed here for 8 days basically happy, however a few issues and we want to give an honest review that may help them to address these in the future:
If you are used to staying in hotels then you will find this as a high-end B&B. I am comparing this to the price bracket of this establisment as well.
Pros:
- Excellent breakfast as mentioned by many guests, it is true! Best breakfast we have had compared to many places.
- Excellent Service from Nkosi and Oncemore (other members not so good, average)
Good Location, however not the safest area and certainly would not recommend this area for girls or families. (I know as I am from Cape Town originally and spoke to some of my local friends as well, whose eyebrows went up when I said I was staying in Green Point). So do be careful here.
- Nice Spacious Bathroom (Room 5)

Cons:
- We were promised a room with a pool when we originally booked, therefore booked a more expensive room(with a pool), however when we arrived it was an empty pool and were given no prior notice or acceptable apology, except that's the way it is...Like what can you do now, you are already here...
- Airconditioning was not working when we arrived, no prior notice, and only when we requested it, was it then fixed.
- Safe enclosed parking, however limited to only 4 parking bays and when we arrived one evening after 11.45pm, we had to park outside in the street, due to no more parking spaces being available.
- Room Service average and inconsistent, as we twice had to go downstairs in the evening to request toilet rolls.

In conclusion, overall good, however would not really stay here again compared to other options available in this price catergory.

  • Stayed: March 2014, travelled as a couple
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4  Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

This Boutique hotel in cape town ticks all the boxes. Extremely friendly and hospitable staff ensured our stay was perfect.
The rooms were clean, quiet and extremely spacious, the bathroom was enormous and filled with luxurious amenities. The bed was large & comfy which made for an easy nights sleep after a long flight from Sydney.
Location was spot on, short drive from the airport, short walk to the V&A waterfront and only a short drive to table mountain.
With a lovely breakfast & safe/secure parking it really is impossible to fault this hotel.
My one regret is that we only booked 2 nights.

  • Stayed: April 2014, travelled as a couple
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Thank TimBags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We had a birthday celebration here and enjoyed the atmosphere, personal service, great facilities and fantastic food beautifully presented. Highly recommended, but it is a small intimate venue, so reservations are advised.

  • Stayed: July 2013, travelled with family
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Thank Aeraille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Stunning little gem of a hotel, check in painless, room very spacious, beautifully decorated with a lovely large bathroom. Enormous, comfortable bed, although pillow was not great! Recommend to reserve parking if you have a car as off street parking is limited and a bit of a squeeze. Breakfast fantastic - beautifully presented and included in the price of your room. Would have loved a nespresso or equivalent little coffee machine in the room. Overall had a great stay and would highly recommend it to anyone visiting Cape Town for business of pleasure.

  • Stayed: May 2014, travelled as a couple
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Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

WOW is all we could say! From the moment we stepped inside this amazing little hotel we felt at home! It smelled so welcoming and fresh. The room was fantastic as well the service! The food was always very good and well presented. We were welcomed by Nkosi, the check in was wow. Would Definitely recommend this hotel to anybody that would like to be at home away from home in a luxury environment!! Nkosi and oncemore... Weldone!! to the whole team WELL DONE! you will definitely see us again!!

  • Stayed: May 2014, travelled as a couple
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Thank 818Anneli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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