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“Exceptional comfort and service”
Review of Sugar Hotel & Spa

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Sugar Hotel & Spa
Ranked #68 of 110 Hotels in Cape Town
Certificate of Excellence
Reviewed 2 August 2014

We stayed 4 nights (5 days) and were extremely happy with the experience. The location is central to key attractions and we got a very good price. The room and bed (california king size!) are large and comfortable, with a private deck and jacuzzi outside (although it is seasonal for operation) among other amenities.

Breakfast is among the best we have ever had at a hotel. The hotel staff were without exception wonderful and went out of their way to make accommodations for anything needed.

We highly recommend this location and would return.

Tip: Although it is a good location by day, avoid walking outside at night unless you can tolerate to be harassed by aggressive beggers. This is normal even for locals, and for this reason there are public security officers posted to help out those being pestered for use if needed. On the other hand, taxis are very inexpensive here, unlike Johannesburg.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 July 2014 via mobile

Some travel friends stayed at SugarHotel 3 nights before meeting up with our tour group. First we indulged in the jet lag spa special, which was absolutely worth the money! The rooms are spacious & well appointed (the soaker tub & heated floors were fabulous). We looked forward to breakfast each morning in the lovely dining room.The staff so warm, welcoming & helpful, which makes you feel at home in a new city. They also recommended a private tour guide who was absolutely wonderful. Thank you Sugar Hotel for a lovely stay...

Stayed: June 2014, travelled with friends
Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We spent 5 nights in the Sugar Hotel in Cape Town, and it was a real jewel. We were here for a conference and it's a good walk to the Conf Ctr. Breakfast was perfect, the staff could not have been more helpful. It was less expensive that the other hotels I looked at but the others could not have been more perfect.
We were in room Two (out of 7) overlooking the pool. Others have remarked on the road noise but we did not find it at all troublesome.
Without reservation, I can say that if you want an intimate hotel with all the amenities, you can not go wrong at the Sugar.

Stayed: June 2014, travelled as a couple
1  Thank AlBest3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

My husband and I spent 2 nights at the Sugar Hotel with our 2 year old son. We really enjoyed our stay and would definitely stay here again. Nkosi was amazing, he made us feel extremely welcome and was very accommodating - Which is always appreciated when travelling with a child! The room and bathroom were both lovely and spacious. The bed was very comfortable! The breakfast was amazing! We would definitely recommend staying here.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NicoleKry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Stayed here for 8 days basically happy, however a few issues and we want to give an honest review that may help them to address these in the future:
If you are used to staying in hotels then you will find this as a high-end B&B. I am comparing this to the price bracket of this establisment as well.
Pros:
- Excellent breakfast as mentioned by many guests, it is true! Best breakfast we have had compared to many places.
- Excellent Service from Nkosi and Oncemore (other members not so good, average)
Good Location, however not the safest area and certainly would not recommend this area for girls or families. (I know as I am from Cape Town originally and spoke to some of my local friends as well, whose eyebrows went up when I said I was staying in Green Point). So do be careful here.
- Nice Spacious Bathroom (Room 5)

Cons:
- We were promised a room with a pool when we originally booked, therefore booked a more expensive room(with a pool), however when we arrived it was an empty pool and were given no prior notice or acceptable apology, except that's the way it is...Like what can you do now, you are already here...
- Airconditioning was not working when we arrived, no prior notice, and only when we requested it, was it then fixed.
- Safe enclosed parking, however limited to only 4 parking bays and when we arrived one evening after 11.45pm, we had to park outside in the street, due to no more parking spaces being available.
- Room Service average and inconsistent, as we twice had to go downstairs in the evening to request toilet rolls.

In conclusion, overall good, however would not really stay here again compared to other options available in this price catergory.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Hotel & Spa

Address: 1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#20 Romantic Hotel in Cape Town
#25 Family Hotel in Cape Town
#26 Business Hotel in Cape Town
#27 Spa Hotel in Cape Town
#59 Luxury Hotel in Cape Town
Price Range: RM468 - RM1,114 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Hotel & Spa 5*
Number of rooms: 7
Official Description (provided by the hotel):
A sophisticated mix of raw brick, woods, stainless steel, porcelain tiles and glass sets us apart in style. Minutes from the Cape Quarter, V&A Waterfront, World Cup Stadium, Convention Centre, and a refreshing range of restaurants and night life. Enjoy our perfect position in the heart of the mother city. Retreat to a cocoon of comfort with natural fabrics and earth tones in our luxury en suite rooms. Enjoy spacious bathrooms with large showers for your private indulgence. Twin basins. Heated towel rails. We believe in the detail. Choose a view: Pool, Waterfront or Mountain? The quiet hillside suites, each with their private plunge pool, look onto Signal Hill - the "rump" of fabled Lion's Head mountain. Whether you're visiting for business or pleasure, you'll be well looked after. Pamper yourself with one of our Wellness treatments or relax, sipping sundowners, on the pool deck. Marc's Table, our in-house restaurant offers hearty breakfasts, light à la carte lunches and romantic dinners. Sip cognacs, after dark, in our cosy library. Sugar, for food requirements, provides a unique and specialized menu that suits any palette. We will prepare food to your request on instruction. Our daily menu is never the same, and warm hearty meals are prepared just for you. ... more   less 
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Also Known As:
Sugar Hotel And Spa
Sugar Hotel Cape Town Central
Sugar Hotel & Spa Cape Town, South Africa

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