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“A (very) lovely place in Stellenbosch.”
Review of Keren's Vine

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Keren's Vine
Ranked #25 of 115 Stellenbosch B&B and Inns
Certificate of Excellence
Reviewed 23 September 2012

I was lucky when I spent one day in Stellebosch. First of all, because I had a good weather: one perfect sunny day, no rain even if it was (their) winter. But, above all, ‘cause I stay at Keren’s Vine.
Kerstin and Rene have a beautiful house in a peaceful suburb, only five minutes by car from the city centre.
They gave me a big room with an incredible bathroom: shower, jacuzzi and a double basin. In the room you can find tea and coffee facilities, free wi-fi connection and a comfortable bed. From the bathroom window you have a stunning view of the mountain of that area and from the bedroom window you can get straight to the swimming pool.
Good breakfast (eggs, bacon, fruit, youghurt and cereals) and a friendly host to complete this perfect place.
Only one bad point: in winter it’s a little bit cold, so it would be better to find, at arrival, the heater already on!
Keren’s is a place that worth to stay!

  • Stayed: August 2012, travelled with family
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1  Thank SYD67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 39 of 208 reviews

Reviewed 21 July 2012

Regarding all good opinions on tripadvisor and the 4 stars of this guest house, we came here. But really, it doesn't deserve 4 stars, at least 2 stars. It was my worst B&B experiences in South Africa.
Let's begin by the good points :
1. very design
2. Keren naturally kind - as in every kind of guest house

Bad points :
1. No phone and no bell to call the host
In several times, we needed to contact them (internet wasn't work on my laptop and need it to work...) especially when we've been blocked because the mains door was tough to open.
We try to catch them on different way : knocking at their private door, call them, ring to the main phone and to the cell phone. We finally could catch them by the second cell phone.
Never, and never see that before in any guest house and hotel.
2. Seem to disturb the host
When we arrived, they wanted to know at what time we wanted the breakfast in the morning. I couldn't confirm the time because I needed to see on my professional schedule and they couldn't wait 2 minutes, time for me to confirm us. So, I had to phone them on their cell phone to give the good time because they are not reachable in other way.
3 . Pregnant, nobody cames to help us to bring our baggage in the room.
4 . Noising _ a bad wake up
Each room door communicate with the same small corridor parquet and in the center you have the common toilet and the kitchen which means as soon as people walk around, go to the toilets, prepare breakfast... you have some noise. I was woke up the morning earlier because of toilet & breakfast preparation noise.
5 . Not at all "commercial" - any little thanks clients gifts - not hospitality behaviour
In a low season, most of guest house/hotel bargain again their room or offer other service to attract tourist. Here, it is all the contrary : no chocolate or candy on the bed ... It's not a big deal but if you pay by credit card, they inform you that they will charge you some fee (normally, it is comprised in the price). Even if it is not a lot, it's just you don't appreciate this end and not hospitality behaviour.
6 . Breakfast
I would love to write at least a good point on the breakfast but, the bacon they served to us was strong in taste and bad. I do not want to know the quality or the respected of their product shelf-life.
7 . Lack of basic accessories in room
No heater (you can not control it), not hair-dryer, no phone or internal phone, not enough place in bathroom to put our toilet trouser pocket.

  • Stayed: July 2012, travelled on business
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5  Thank TiClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kerensvine, Owner at Keren's Vine, responded to this reviewResponded 26 July 2012

Dear TiClaire,
thank you for your feedback. We are very sorry that your one night stay was not finished on the high note as Keren’s Vine is known for.
All our rooms are equipped with aircons and hairdryers. On your arrival the aircon was already set on heating. You just needed to press the “on” button. The hairdryer is in the bathroom underneath the basin. Also the internet was working and you got the right passwort. We are sorry that you couldn’t find the hairdryer and couldn’t get your PC connected. We would like to help you, but at no time during your stay did you indicate that you need some more help. (Also regarding the luggage.)
We are not a hotel, but a privately owned four-star guest house. We live in the same house and are therefore easily accessible - most simply by the bell explained to you on arrival. In the evening, once you have called us, we have helped you immediately. I explained once again the door is working like any normal door (turn the knob and pull).
In all of our rooms we provide tea and coffee facilities with all needed ingredients incl. sweets. And we offer Welcome-Sherry as well. Additionally each guest will receive a little farewell gift of a custom-printed droplessdisk. We have presented it to you too.
We also have special winter prices, just yours as well. And we gave you the opportunity to pay with credit card, but the fees what the providers asking for are never included in a cashprice.
Last but not least: Our breakfast is prepared daily from fresh ingredients. We are sorry that we have not matched your taste.
By the way, we have to renewal the star grading every year and we meet all the requirements for 4 stars very well.
It is a pity that none of the offers and conveniences of our house was seen and the wishes and suggestions have not been brought to our attention. Complaining afterwards when the guests are already gone helps neither to improve our services nor to make your stay more enjoyable.
We wish you all the best
Kerstin

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Reviewed 24 May 2012

Keren’s Vine is a lovely place to stay when in Stellenbosch – everything is perfect – location, rooms, food, hosts – All your needs are catered for. We wouldn’t stay anywhere else – do not think twice about booking this accommodation you will not be sorry. Only hope we can get back there again sometime. Thanks so much to Kerstin and Rene for having us stay with you

Room Tip: We had room downstairs which was a little dark as it doesnt get the sun but on the good side it woul...
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  • Stayed: April 2012, travelled as a couple
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1  Thank KarenCollopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

We stayed for two nights and wish we could have stayed more. Arriving at the house we could see this was since place and I liked that it was just out of the city centre. We received a warm welcome from Kerstin and Rene who have done a great job with this place. The rooms were very nice. We took the large suite which was worth the extra money. Large room, tub with views of the mountain and separate shower. The pool area was great for sitting and relaxing. The morning breakfast selection was great and also offered the opportunity to interact its the owners and other guests. Kerstin made a number of suggestions on places for dinner in the area and also for our onward trip to Cape Town. Every suggestion she made was absolutely great. Make sure to consult with Kerstin before you do anything. We also checked our winery list with her and took her suggestions. The only bad winery we visited was the one we selected on our own. I hope we have the opportunity to stay here again and I willbe sending everyone I know to Kerens Vine when they visit SA.

Room Tip: Go for the suite, it's worth it!
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  • Stayed: April 2012, travelled as a couple
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1  Thank EP05313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

We only stayed for one night at the end of our holiday in South Africa, but very much wish we had stayed for longer. Keren's Vine is lovely and maintained to a very high standard. Our room was beautifully comfortable, clean and maintained to a very high standard, and the views of the mountains were just spectacular. Our hosts were excellent at what they did, welcoming us and being very helpful in recommending and arranging dinner reservations. Thank you for such a lovely stay.

  • Stayed: February 2012, travelled with friends
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Thank Mike I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Keren's Vine

Address: 4 Rozendal Street | Uniepark/Rozendal, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #25 of 115 B&Bs / Inns in Stellenbosch
Price Range: RM616 - RM645 (Based on Average Rates for a Standard Room)
Number of rooms: 5
Official Description (provided by the hotel):
Keren's Vine is situated close to the city centre and the University. We offer you the best modern and spacious facilities and superior comfort. Our Guesthouse is the ideal sleepover location in preparation for your day's activities. Explore the Winelands and the Cape, or just relax at our pool, enjoying the view of the surrounding majestic mountains as Twin Peaks, Jonkershoek and Stellenbosch. ... more   less 
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