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1 - 6 of 1,777 reviews
Reviewed 10 January 2021

This place is over the top. A masterful conversion of a cruddy factory into a luxurious hotel features a lovely pool garden and on-site restaurant. Decor is modern with period, baroque details. Very comfortable rooms.

Date of stay: February 2020
Review collected in partnership with this hotel
2  Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldana Acuña, Propietario at Faena Hotel, responded to this reviewResponded 3 weeks ago

Thank you very much James for sharing your experience with us!

We look forward to welcoming you back very soon.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2020 via mobile

Amazing experience- 3 nights HOTEL IS OUTSTANDING. GREAT PLACE TO SCAPE the city. Really good food.
But I have to say the JEREMIAS at the pool area made all the difference - not only is he an extra nice guy - but was always near to take an order or offer some advice. This type of OVER the top service makes this hotel great! GRACIAS TOTALES MACHO! nos vemos a la prox!

Date of stay: December 2020
Trip type: Travelled solo
1  Thank javier_maudet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldana Acuña, Propietario at Faena Hotel, responded to this reviewResponded 3 weeks ago

Dear Javier,

Thank you very much for sharing your opinion with us!
It´s really great to know that you had a good experience during your stay. We´ll let Jeremias know how grateful you are for his service at the Poolbar.

We look forward to welcoming you back very soon.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2020 via mobile

I'll start out by saying, if you're in BA, this place is definitely worth a visit. It's very stylish and a very cool place to hang out. Starting there as a tourist however, is another story. The rooms are tiny. Decor (outside the rooms) is amazing, Service is okay, location is good, but everything else is underwhelming. Came here on my honeymoon, so was in the mood to splurge.

We also attended the much lauded New Year's Eve party. Unfortunately, if I'm being totally honest, the party was a little dull and we retreated back to our tiny rooms early, a bit disappointed. I'm from New York, so I'm used to cramped spaces and overpriced items, but this just did not live up to the hype. There are much better elite hotels in BA for travelers, better off staying somewhere else.

Date of stay: December 2019
Trip type: Travelled as a couple
3  Thank 869mahimak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldana Acuña, Propietario at Faena Hotel, responded to this reviewResponded 3 weeks ago

Dear 869mahimak,

Thank you very much for sharing your experience with us.
We are so sorry that this time you didn´t enjoy your stay at the top.

We´ll share your advice to our managers so that we can keep improving our service and we look forward to welcoming you back in the future.

Kind regards,

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Reviewed 24 March 2020

The hotel is located in an upscale and pleasant neighborhood. Its staff are generally very courteous and obliging.

Taste is very subjective. Whilst the Hotel and its rooms are very opulently furnished I find the thick red velvet curtains and dark corridors everywhere oppressive. There isn't even a writing desk in the room. Switches are not quite within reach from the bed because there is a fairly wide gap between the beds and wall switches.... You need long arms to reach them. There isn't even a kettle in the room for me to make tea. Housekeeping was obliging to bring me one when I requested for it.

It is so impractical to have the WC and bidet as separate units.

My room (level 4) was unfortunately below or near to the Hotel bar. Of the 3 nights that I stayed there was a life band was performing (presumably at the bar) for 2 nights, It usually ends before midnight. So, I couldn't get to bed till past midnight. An unpleasant experience.

Room tip: Please see review.
Date of stay: March 2020
Review collected in partnership with this hotel
2  Thank gsk2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimefaena19, Director de Recepción at Faena Hotel, responded to this reviewResponded 27 March 2020

Thank you very much for taking some time and share your experience at Faena Hotel Buenos Aires with all details.
We are sorry to hear that this time your stay didn´t reach your expectations and we will forward your suggestions to the Managers so that we can work on them and continue improving our service.
We hope we can have the opportunity to welcome you back in order to revert your opinion and we remain at your entire disposal for anything you may need.

Kind regards,

Aldana Acuña
Sales & Marketing Coordinator
faena.com/Buenos-aires | @FaenaBsAs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2020

The Faena hotel is a stunning building with stunning decor. That’s really all there is to say positively.

We stayed there for 3 nights and everyday we were made to feel like we didn’t belong there by the staff despite staying in a suite.

Whilst La Roja show is seen as one of the best in BA, it’s definitely not worth 260USD per person. When we booked we were not advised of the price only to find out upon checkout (we assumed 260USD was the total price) and had I known it’s cost, doubt we would have gone. It’s really not worth that.

We were running late one evening and asked the concierge to call ahead and advise the restaurant we would be late. His tone was off with us. In the end he didn’t and we lost our table having to wait for another.

The prices at Faena are incredible and if you don’t mind paying 8USD for a can of Diet Coke, then this place is for you.

Definitely pretentious, definitely beautiful but definitely not worth it.

Very disappointing indeed

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank Bankerboy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimefaena19, Director de Recepción at Faena Hotel, responded to this reviewResponded 17 March 2020

Thank you very much for t aking some time and share your full experience at Faena Buenos Aires!

We are sorry to know that you didn´t enjoy the experience this time and we will forward your message and recommendations to the managers of each area so that we can improve our service.

We remain at your entire disposal for anything you may need.

Kind regards,

Aldana Acuña
Sales & Marketing Coordinator
Faena.com/buenos-aires | @FaenaBsAs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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