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“Good service but need to change the windows”
Review of Sangay Spa Hotel

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Sangay Spa Hotel
Ranked #9 of 27 Hotels in Banos
Certificate of Excellence
Reviewed 17 September 2017 via mobile

The hotel has made incredible renovations, overall the service is really good, the food at the restaurant is good as well.

We stayed at the Sangay Plaza area, beautiful view, right in front of the waterfall but also to the thermal pools which assist lots of people, which means lots of traffic, car alarms woke us up constantly and the beeping of the cars, so I will suggest that please change the windows for those noice proof, at least to this side; also the beds are hard, they have this orthopedic type = rock. That's the only complains I have.

I will stay here again but as long as they change the windows.

Stayed: September 2017, travelled with friends
1  Thank Yadira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SashaNicole1977, Manager at Sangay Spa Hotel, responded to this reviewResponded 5 October 2017

Dear Ms. Yadira

On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve.

We do have planned to improve the glass situation at the rooms, but are now focused on warming and covering up the pool. We will do it as soon as possible.

The matresses are special for comfort at the Plaza, but you can also choose to stay at the Executive building or cabins if you prefer softer matresses.

You can also relax with our massages at Indra Ayurvedic Spa and enjoy a wonderful meal with our unique Chef´s touch.

Thank you for your time and feedback.

Have a wonderful night!

Sasha Warmington
General Manager

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9 - 13 of 236 reviews

Reviewed 18 August 2017

After a long day of travel we were looking to having an enjoyable stay at the Sangay. Firstly, the restaurant was great. The location was great. The price was good too. However:

1. The rooms were extremely dated. TVs from the 80's which did not work at all. Old warped beds.

2. Extremely noisy all night with the hot pool traffic next door.

3. The door handles were barely attached to the front door leaving us with a very uncomfortable feeling.

There are much better options in Banos.

  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Deewee32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SashaNicole1977, Manager at Sangay Spa Hotel, responded to this reviewResponded 6 October 2017

Dear Mr/Ms Deewee

Thank you for your positive comments as they encourage us to keep going in this family owned business and become the best place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need to do so. We are the owners and now personally in charge of the Hotel, so we will certainly take into consideration your comments.

We have our Chef who is very energetic and professional and has worked hard on the Food & Beverage department so we can definitely improve our standards and have every guest leave satisfied and return promptly.

Thanks again for your time and valuable information.

Kind Regards,

Sasha Warmington
General Manager

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Reviewed 8 August 2017

We enjoyed our stay at Sangay, especially our balcony with a view of the waterfall and baths. The staff was very friendly and helpful and went our of their way to help us when we found ourselves in the middle of a mix up between our driver and our travel agent. The restaurant staff was very accommodating and friendly as well.

Our room was clean and had what we needed and breakfast was one of the better ones we had during our trip.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Service
Thank Kristine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SashaNicole1977, Manager at Sangay Spa Hotel, responded to this reviewResponded 6 October 2017

Dear Kristine

On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests.
We hope you come back soon and relax at our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our Chef´s unique touch.

Have a wonderful day!

Sasha Warmington
Manager

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Reviewed 26 July 2017

This is a motel style hotel with decent modern rooms and reasonable facilities. The rooms are of good standard with refrigerator, good available space and a small balcony allowing excellent views of Banos and its large hills. The hotel staff are helpful and friendly. The hotel is in an excellent location within walking distance to the city centre of Banos restaurants, bars, shops and hiking destinations around town. Yet it is far enough out of the city to avoid most tourist night noise. There is a basic spa type facility in the hotel with helpful staff.

Room Tip: upstairs rooms are better
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Scot_Aussie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SashaNicole1977, Manager at Sangay Spa Hotel, responded to this reviewResponded 6 October 2017

Dear Scott

On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests.
We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay (National Heritage) newly refurbished rooms and enjoy a nice meal at the Chozón with our Chef´s unique touch.

Have a wonderful day!

Sasha Warmington
General Manager

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Reviewed 10 July 2017 via mobile

Hotel is directly across the street from the thermal pools waters that come from a local volcano, Tumburagua, the main attraction.

Hotel is relatively new and decoration and furniture is of good taste and not overly furnished at all. Rooms are spacious and offer a good relaxing environment.

Nonetheless, because it's across the main attraction, busses and cars blow their horn quite regularly and in the early hours. Not something the hotel is to blame for. Although our decision to stay one night at banos was unexpected, we enjoyed it. We checked in at 12:30AM and requested a late check out.

I would overall defiantly stay here again

Stayed: July 2017, travelled with family
Thank Adolfo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SashaNicole1977, Manager at Sangay Spa Hotel, responded to this reviewResponded 6 October 2017

Dear Adolfo

Thank you for your comments about Sangay Spa Hotel.

It is our pleasure to be of your service. Let us know if you need anything next time you come and we hope to have you back soon.

Have a wonderful day!

Sasha Warmington
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sangay Spa Hotel

Address: Plaza Isidro Ayora 100 | Across the street from the Virgin Waterfall, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Banos
Price Range: RM 282 - RM 873 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sangay Spa Hotel 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
Sangay Spa Hotel in 'Banos' Tungurahua Ecuador, British run family hotel, a thermal bath destination which offers peace and quiet during week days. It faces the waterfall which can be admired from its balcony rooms, some with baths. We offer two Restaurants; Rumi Wuasi with Ecuadorian food and Chozon Bar & Grill with BBQ, Pizzas and good Mojitos. Ayurvedic Therapies from India and Massages facilities are our specialty. Nursery area for children and Tours & Activities are organized. Member of Cialcotel Hotel Chain. ... more   less 
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Also Known As:
Sangay Hotel Banos

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