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“Good basic and clean”

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Insel Fehmarn Hotel
Ranked #11 of 29 Hotels in Apia
Reviewed 22 July 2017

We stayed (three rooms) here twice during our last visit to Samoa. Both times, check in was a bit weird - and the TV behind the reception desk is very off-putting. But we had clean rooms - yes a bit dated but everything worked.
The actual building has been really well built, which is really important in the weather conditions this close to the Equator. The aircon works really well. The rooms were clean (possibly a little too much product on the tiles as they could be a tad slippery when wet).
Kitchens were OK. Maybe a little lacking - a little dish washing liquid would be nice and also a bottle opener - for beer or coke that still comes in the metal lidded bottles. Luckily Dad is handy with a table ledge but I would be still waiting for a drink now if I had been there on my own!
Bathroom was OK - could have been a bit better if they previous persons soap had been removed in two of our rooms, and the face washers & bathmat had been forgotten in mine. But these things are easily fixed and did not thwart our enjoyment of being together with family and in beautiful Samoa!
The breakfast included in rate was very good.
Most of the staff were friendly and helpful. Though the check in and check out processes were very slow. That is not really the staffs fault.
I expect at this price range for things to be functional and clean. Mainly this fitted the bill. Don't be expecting this place to be stunning or 'international'. Admittedly it would take very little cost or effort to bring this hotel to the next level (I say that with 26 years of hotel management behind me), but meanwhile it is more than acceptable and great value for money.
And the location is great for being close to town and all services.
Would likely stay here again.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank AnkaliRachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 262 reviews

Reviewed 21 July 2017

Lovely hotel and awesome service, especially Junior who was always there in the morning when we had our breakfast. Tania at the front desk was always friendly, professional and helpful. The breakfast was fantastic and wonderful service. The only suggestion is that we were there for 11 nights and our sheets were never changed, sugar sachet not replaced and we were only offered more toilet paper on the last day. However we will definitely stay here again, and next time we will book rooms on the third floor. Fa'afetai lava

Room Tip: second floor and third floor offers sea views.
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank paddyAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017 via mobile

We stayed here for 2 nights only, prior to our flight home. The staff were generally great, apart from the girl/lady at reception who struggled to listen and was obviously not at all interested in work because she was so fixated on her cell phone and the tv which was weirdly turned on behind the desk at reception! The shower was small but lovely hot water which I was desperate for having had cold showers for many weeks! The place was freshly painted but my main complaint was the pillows which were hard as rocks ( we had 4 in total)and one even smelt like vomit!! The sheets were also very tired and discoloured! Definitely in need of replacement! Also the cups , plates, and cutlery were filthy, couldn't use them but no detergeant or wash up cloth provided to do that?????? Prob wouldn't stay there again, but Samoa appears to have these issues everywhere you stay, definitely not what overseas visitors come to expect from accommodation.

Stayed: July 2017, travelled with family
2  Thank sasha5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017

Hotel is always very clean. All the staff are very helpful and friendly. I even had a flat tire on my rental vehicle and one of the staff changed it for me.

The breakfast is the best in the Pacific of all the places I've been.

The hotel is quite. No band or loud music at night.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank preachthew0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 27 June 2017

Thank you for your feedback! Our staff will be pleased to know your stay with us was comfortable. We pray the Lord's protection and blessings over you and your travels. Warm regards, Management and Staff.

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Reviewed 13 May 2017

good size clean room though shower room/ toilet small our tv was small no remote and very limited channels kitchenette minimal refreshments e.g tea or coffee fridge warm. Aircon good.located on first floor which wasn't good for noise or privacy. Located 5 minute walk from hospital and food shops/petrol and pizza places even closer.20 mins walk up the hill to Robert Louis Stephenson's house and gardens. Staff very friendly. Bar small. Dining room nice, food nice though menu limited/ repetitive. Expensive wifi 15 tala per hour poor / no reception better 3rd floor.

Room Tip: 3rd floor been done up nice, 2nd floor ok, ground floor noisy especially our Room 112 next to the en...
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  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Diddums M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 27 June 2017

Thank you for your feedback. Your valued comments are being addressed. Please try our renovated rooms with excellent ocean views on our top floor when next you visit. Warm regards, Management and Staff

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Additional Information about Insel Fehmarn Hotel

Address: Cross Island Road, Apia, Upolu, Samoa
Region: Samoa > Upolu > Apia
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#4 Family Hotel in Apia
Price Range: RM279 - RM456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Insel Fehmarn Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Insel Fehmarn
Insel Fehmarn Apia
Insel Fehmarn Hotel Samoa/Apia

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