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“Great hotel - Great location”

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Embassy Suites by Hilton Hotel Phoenix Biltmore
Ranked #51 of 174 Hotels in Phoenix
Reviewed 10 September 2017

I rate our stay as excellent. The employees were very helpful and friendly. The swimming pool is excellent (very big) and the breakfast is made to order and included in the price. The cocktail hour is really great too. I would recommend this hotel to anyone. It is also close to the Wrigley Mansion which has a really good tour, if you like house tours.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank 259gerrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 30 of 1,111 reviews

Reviewed 8 September 2017

First off, the hotel is really lovely when you first walk int! I thought oasis until some kind of bug was biting us. Not beg bugs but some type of bug in the hotel. The water from the tap smelled fishy. It was gross! The rooms stink! The floors are uneven. The staff is really nice but this hotel needs work! BIG TIME. I do love the atrium and the coy fish. Keep those!

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank 127lucretiah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Hotel is awesome. However there were some problems. We upgraded to a preferred suite. There were five of us in the room, 2 adults 3 kids so snacks and drinks throughout the day would have been awesome. However it was a daily chore to try to get our snacks and drinks. At no time did they just arrive, we had to consistently call the front desk or stop by to ask for the snack. It was more of a chore then a feature. Our faster internet quickly turned slow because the regular internet went down so the hotel gave out the faster internet to everyone, so two of the perks were gone so it was not worth it at all. A lot of kinks need to be worked out with these rooms. The pool was also shut down for a day. We didnt know about the shuttle to another pool or we would have taken advantage of it. We did talk to management after and they gave us a free night, which was unexpected. On to the cleanliness, the rooms were fine but dated. The carpets all felt dirty. Plates and dishes were left out for over 24 hours in hallways because nobody picked them up. Yeck! Dinner was attempted once from the steak house. Food was very slow to come out, over an hour, we had to go to the bar to ask for drink refills. Was going to get desert but dinner took so long we gave up and just paid our bill and left. Extremely disappointing especially for the price.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank toadkiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

The hotel was clean, bright and all staff was friendly and helpful. Breakfast was ok, not the best but not the worst. The pool was clean and inviting with plenty of chairs and towels. The room was larger than most Embassy Suites and very clean. I will definitely come back to this hotel, when I'm visiting my Arizona State Sun Devil. I have nothing but compliments for this hotel.

Room Tip: Across the street from a mall with many restaurants. Rooms surrounding the pool have larger balconi...
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  • Stayed: August 2017, travelled with family
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Thank jamescX4271KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

The location is good because it's close to alot of shopping but I have stayed at better place near Phoenix at almost half the cost and also not charge for parking. It cost $10 to park and there almost always never a parking spot when I arrive after work. The rooms are clean but similar to other hilton hotels that cost 1/2 the cost in the area.

  • Stayed: September 2017, travelled on business
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Thank LCTXtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Phoenix Biltmore

Address: 2630 E Camelback Rd, Phoenix, AZ 85016-4206
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Phoenix
#43 Family Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range: RM560 - RM1,285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix Biltmore 3.5*
Number of rooms: 232
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Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites

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