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Savings alert! 36% below average rates

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Reviews (76)
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10 - 15 of 76 reviews
Reviewed 10 September 2014

My husband and I most always stay at a Quality Inn. Great price and clean places. This particular one was NOT clean, had a WEIRD vibe to it. Dark and sad looking. We were saying goodbye to our daughter as we left her off at College and this was NOT how we wanted to spend our last night with her.

The good thing: The front desk lady did give us a refund after we checked in and saw the room. I was impressed by that. She also was willing to help us locate another place. Which we did right next door.

IF you like a dark uninviting room with a kitchen...this is the place for you. If you would prefer a light and airy feel, this is NOT the place for you.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We got to this hotel it was closed by the police. We had to find another hotel and the first choice reservation was not much help the first time we called. We had to make 3 calls to find someone to help us find another hotel. Why we were not called to tell us the hotel closed I have no idea. But it is not a fun thing at 8 pm at night to look for another room.

Room Tip: Call before you go make sure the hotel is still open.
Stayed: June 2014, travelled on business
1  Thank cathyhelland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this reviewResponded 15 June 2014

The Quality Inn & Suites was closed by the property owners on June 11, 2014 for major renovations. It is scheduled to reopen in mid-late August 2014. Full time security has been hired to secure the grounds 24/7 during the shutdown and construction phase. We have made arrangements with the Quality Inn & Suites Metrocenter to honor our bookings at the confirmed rate on each reservation. We apologize for any inconvenience this may cause our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

My son is in the Baptist Hospital on Bethany Home Rd. Enjoyed our stay at Quality Inn. it was close and received very good treatment by personnel who worked there, Sam was a great person to work with. showed a lot of respect for people. (Three different stays at this Inn in April)

  • Stayed: April 2014, travelled with family
    • Value
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3  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

After traveling from NY to AZ in 3 short days and some of the not so nice hotels along the way we were a little worried about what was to come next. When we arrived at the Quality Inn in Phoenix, AZ Mike the front desk gentleman was VERY friendly helpful and professional asked if we had any questions and gave us all information we asked about. So far so good. Things were looking up however we had not seen the smoking rm yet.. Upon opening the door to our rm it was a GOD send. The smoking rm was cooled for us it was VERY clean and in mint condition.. The pool is totally terrific as well. If you are ever in need for a rm in the Phoenix AZ area DO NOT hesitate to stay here!!! Thank you again Mike for a great check in at a A plus hotel. When we are in the area again this definitely will be the place that we stay!! 100% satisfaction is what you get here!!! Barb & Chris & Natilee

Room Tip: Any room I would imagine would be great if the smoking ones are.
  • Stayed: April 2014, travelled with family
    • Value
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1  Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

I was weary about staying in another Quality Inn after my experience at a different venue days prior; however, I was better impressed by this location.
The front desk agent allowed me to check into my room two hours in advance.
The room was clean & was quiet in the back parking lot area. The pool was nice.
The breakfast at this location was much better than others; they advertised a hot breakfast and it was just that: bagels, waffles, biscuits, scrambled eggs, bacon, various cereals, etc.
Although this hotel isn't in the best area, I would recommend it.

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank xanderin05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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