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“nice staff, way overdue for update”

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Quality Inn & Suites Phoenix
Ranked #106 of 174 Hotels in Phoenix
Reviewed 4 November 2014

The bathroom vent fan does not work so wall paper is peeling off the walls, rust in bathtub, don't stay here. Bathtub rusty around drain. Nice staff. Good breakfast, liked having shuttle service. Looks good from the street, not a nice location but with shuttle worked for us. Bedding was clean and fairly new. Does not have wifi access in the rooms. Must go to the lobby to have wifi.

Room Tip: Ask when the room was updated. I stayed a Monday and a Friday around another hotel stay (that one f...
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  • Stayed: October 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Roberta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 75 reviews

Reviewed 8 October 2014

I was a bit intimidated by some of the nasty reviews for this hotel, but my experience wasn't all that terrible. But it still was deficient in many respects.

First, this hotel is very difficult to find. It is set back at least 200 yards from the street it it on. There are a lot of bright neon signs for other establishments on the street, and this hotel's sign is barely illuminated by comparison. It was a dark night and I drove by it twice before I actually found the entrance.

The front desk clerk and the check-in process were fine.

The room itself was OK. It was very clean and neatly made up. But the in-room kitchenette needs a lot of work. The cabinets are very cheaply made, and the edges are crumbling. The freezer part of the fridge was also totally iced over, as if it had never ever been defrosted. There was barely enough room in there to put my ice pack for my cooler.

Pet peeve department: if a hotel goes to the expense of putting alarm clocks in the room, they do absolutely no good if the clock isn;t set to the right time! Why can't the housekeeper look a the clock and make sure it is set correctly. Why doesn't the housekeeping supervisor check the clock, too? This hotel does have housekeeping supervisors, right? I'm not so sure.

There was a reasonably nice flat screen TV in the room, but the base is glued to the top of the dresser and it is impossible to turn it so that you can watch it while sitting at the table. What are they thinking?

The checkout process was non-existent. There was nobody at the front desk at 7:30 AM. Nobody. No bell to ring or whatever. I waited for 5 minutes, and still nobody showed up, so I just left my card key on the counter and left.

To the hotel manager who is going to respond to this review, PLEASE, don't give me any canned and lame excuses and apologies. If you are serious, you will contact me offline and offer me a partial refund of my room charges.

  • Stayed: October 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Rusty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2014

One Night Stay. The room was very hot & didn't cool down after nearly an hour so I called the front desk & after about 20 more minutes of hot they changed my room. The AC was noisy but thankfully cool. Free WiFi but a very weak signal so I had to use my cellphone hot spot. The next morning the shower didn't work, so I took a bath instead. Would have preferred a shower but at least the water was hot. Noticed in the vanity sink water came out sideways from the faucet. Very old fixture, probably from the 90's. Room seemed clean, flat panel TV. My room was equipped with a sofa bed & kitchenette which might be nice for extended stays, but I didn't need it. The free breakfast (served until 9am) was a bit unorganized and not manned by Quality Inn staff. I got there around 8:45am Sunday morning. I decided on a small container of Yogurt but there were no spoons, just some plastic knives. Managed to find a bit of coffee. The staff was pleasant enough (not rude) and the room appeared clean. I think they need to take care if some maintenance issues, namely plumbing and cooling. Fix the WiFi, organize the breakfast a little better (check the coffee pots, utensils). Really just the basic stuff. Doubt I'll be going back anytime soon.

Room Tip: Just check everything. Esp the Air Conditioning & shower.
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  • Stayed: September 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Joann Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2014

My husband and I most always stay at a Quality Inn. Great price and clean places. This particular one was NOT clean, had a WEIRD vibe to it. Dark and sad looking. We were saying goodbye to our daughter as we left her off at College and this was NOT how we wanted to spend our last night with her.

The good thing: The front desk lady did give us a refund after we checked in and saw the room. I was impressed by that. She also was willing to help us locate another place. Which we did right next door.

IF you like a dark uninviting room with a kitchen...this is the place for you. If you would prefer a light and airy feel, this is NOT the place for you.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We got to this hotel it was closed by the police. We had to find another hotel and the first choice reservation was not much help the first time we called. We had to make 3 calls to find someone to help us find another hotel. Why we were not called to tell us the hotel closed I have no idea. But it is not a fun thing at 8 pm at night to look for another room.

Room Tip: Call before you go make sure the hotel is still open.
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Stayed: June 2014, travelled on business
1  Thank cathyhelland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this reviewResponded 15 June 2014

The Quality Inn & Suites was closed by the property owners on June 11, 2014 for major renovations. It is scheduled to reopen in mid-late August 2014. Full time security has been hired to secure the grounds 24/7 during the shutdown and construction phase. We have made arrangements with the Quality Inn & Suites Metrocenter to honor our bookings at the confirmed rate on each reservation. We apologize for any inconvenience this may cause our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Phoenix

Address: 5050 N Black Canyon Hwy, Phoenix, AZ 85017-3207 (Formerly Comfort Inn N Black Canyon Hwy)
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #106 of 174 Hotels in Phoenix
Price Range: RM193 - RM508 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites Phoenix 2*
Number of rooms: 162
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is located in the heart of the Black Canyon off Interstate 17, just minutes from Phoenix Sky Harbor International Airport, US Airways Center, Chase Field ballpark and University of Phoenix Stadium. The Phoenix Convention Center, Arizona State University West campus and downtown Phoenix are only a few miles away.This Phoenix, AZ hotel offers a central location for guests who want to experience the Valley of the Sun, or those en route to northern Arizona. There are a wide variety of restaurants and cocktail lounges located in the area. Hotel guests will enjoy many full-service accommodations including free breakfast with hot waffles, free local calls, free Wall Street Journal , outdoor heated pool and hot tub. Business travelers will appreciate modern conveniences like free wireless high-speed Internet access and access to copy and fax services. This Phoenix, AZ hotel has meeting rooms that accommodate up to 25 people for most events and business functions. This is a pet-friendly hotel. Families will appreciate the two-room suites with sitting areas. In addition, the hotel offers specials for both groups and senior citizens. Ample bus and truck parking are located on the property. Whether traveling for business or pleasure, the Quality Inn and Suites hotel looks forward to providing every guest with exceptional service and cozy accommodations when visiting the Phoenix area. We look forward to seeing you soon. ... more   less 
Also Known As:
Quality Inn And Suites n Black Canyon Hwy
Quality Inn & Suites n Black Canyon Hwy Hotel Phoenix
Comfort Inn Phoenix
Phoenix Comfort Inn

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