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Reviews (2,335)
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Reviewed 23 October 2011

We completed a very complicated program with 3 separate but overlapping back-to-back conferences very successfully. We couldn't have done this without the dedication of a very skilled and talented team of hotel professionals. For my responsibilities in housing and attendee services, we partnered seamlessly from the start with our counterparts in Convention Services and Group Reservations as well as the Front Desk staff. We especially would like to acknowledge the efforts of Ms.Tori Paul and Ms. Mallory Willson, for endlessly going above and beyond to make the impossible happen for our challenging and demanding annual group. They've continued a standard of excellence against which to benchmark for future years programs.

  • Stayed: October 2011, travelled on business
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Thank JaG73_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Phoenician, A Luxury Collection Resort, responded to this reviewResponded 1 November 2011

Thank you for taking the time to share your comments, as well as recognize members of our staff. We realize that in today’s world, change is a constant. Our goal is to provide exemplary service to our meeting planners and group attendees -- beginning prior to their program. First impressions are so important, and this starts for The Phoenician with the relationship between group coordinators and meeting planners long before a conference ever takes place. The partnerships created with individuals such as yourself are a great source of pride for us. We hope to welcome you back to The Phoenician soon for another program, or better yet, a relaxing vacation!

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Reviewed 21 October 2011

This is a beautiful hotel with plenty of staff all eager to make us feel at home. We enjoyed hanging out by the pool with our kids and watching a football game in the Relish Burger Bistro. Looking at the majestic Camelback Mountains in all thier ruggedness while relaxing in luxury is great!

  • Stayed: October 2011, travelled with family
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1  Thank RJDUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Phoenician, A Luxury Collection Resort, responded to this reviewResponded 2 November 2011

Thank you for sharing your Phoenician experience. We're glad to hear that you and your family had a memorable stay, enjoying our personalized service, beautiful views from the base of Camelback Mountain, pool complex and dining offerings. I do hope your team won! We look forward to having you with us again!

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Reviewed 18 October 2011

Absolutely fabulous! We got a great deal that brought the room price down several hundred dollars. Not sure what the deal was, but keep an eye out in early December. Perfect time of year! Everything was just fabulous - service, rooms, food, the grounds. I wish we could have stayed longer. We talked about coming back again with the kids (we felt bad seeing the three different pools and slides, knowing how much they would enjoy). The wonderful soaking tub helped to ease the guilt away. We did some easy hikes on the grounds and enjoyed the desert landscape and wild life. We even went on a walking art tour. Since it was December they had a huge gingerbread house display. I'm missing it already ...

  • Stayed: December 2010, travelled as a couple
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Thank gellybeanlovescake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2011

We stayed at the Phoenician in September and what an absolutely PERFECT time for a visit! The guest rooms are fantastic, large, clean and the beds are awesome! The large property is fantastic and the pools were terrific. At the times we swam no one was ever in them so we had them nearly all to ourselves most of the time. The food was fabulous and the customer service was remarkable. The staff really new how to cater to us and we had wonderful experiences with the concerige as well. We will definately stay at The Phoenician again!

Room Tip: We had a 600 Sq Ft Superior NS room on 6th floor facing the Camelback Mountain. It was quiet and had a beautiful view of the mountain from our balcony patio. The room had a marble bathroom with deluxe amenities. Very NIce Room!!
  • Stayed: September 2011, travelled on business
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Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2011

I stayed here in the July heat with teenage daughter. The hotel was very spread out. We were quite a ways away from the main hotel. Arriving in the dark, late late at night, it was very difficult to find out way to our block of rooms and no escort was offered or provided. The pools are very nice, although brutally difficult to find chairs. The resort pools seem to be open (for fee, I assume) to locals who use it as a personal backyard pool-- over half of the kids my daughter hung with were locals. The dining was expensive, but the quality was very high. Room was spacious and well attended to.

  • Stayed: July 2011, travelled with family
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Thank CanadaFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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