We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our new hotel in the Phoenix Metro area!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Windmill Suites in Surprise
Ranked #3 of 7 Hotels in Surprise
Certificate of Excellence
Reviewed 12 November 2012

I found this gem in the Phoenix metro area on tripadvisor.com. This hotel lived up to the reviews that I read before I booked our stay. Every November, Shelly and I take an extended weekend to Phoenix for NASCAR.

The room:
We were in room 216 which is large and features a separate bedroom with a king bed and six pillows. We slept great so I check under the sheets and found we were sleeping on a "beautyrest" mattress. There are two TVs, one in the bedroom and one in the living room. A nice computer desk to write this review. The HVAC system was very comfortable but not noisy like some other hotels I have stayed at.

The amenities:
This property has beautiful grounds which includes a pool and hot tub. The staff lays out towels on the lounges so you don't have to go looking for a towel. There is a fitness center and business center that I used to print out our boarding passes for our return flight. The lobby has a nice selection of daily newspapers including the Wall Street Journal. There is a library of books and DVDs as well as bicycles for the complementary use of the guests. The free wifi had a good level of performance. The breakfast room has gone way beyond the typical coffee and donuts that most properties offer. The Windmill breakfast includes; pastries, bread and English muffins for toast, sausage, bacon, eggs, fruit, yogurt, coffee, juices and waffles. You can eat in the breakfast room, in the lobby or tables outside.

The location:
I really like the location. First, it is in Surprise, out of the congestion and in a "safe" part of the Phoenix metro area. Second, it is on Bell Road. Whatever you need in terms of dining or shopping can be found on Bell Road from quick and inexpensive to upscale. The Arrowhead shopping center is minutes away. I always say that if you can't find it on Bell Road, you probably don't need it. The hotel is just west of the Loop 101 "west" freeway. We have stayed at hotels along I-17 and felt like we were in the ghetto, in other words - not safe.

The staff:
As I mentioned in previous reviews, the staff can either make or break the experience. The staff here must go to some kind of hospitality university because they do whatever they can to ensure the customer is satisfied. Here are some of the outstanding people that I interacted with:
Hakeem - we checked in at midnight and he got us checked in promptly and directed us to our room.
Tina Garcia and the second floor housekeeping staff. This is where the rubber meets the road as far as I am concerned and housekeeping was never an issue.
Brianna - My room key stopped working last night and she immediately recoded a key for me.
Samantha and Emerald - the morning crew on the job ready to help
Robert in maintenance - I pointed out that floor tiles were coming loose in the stairwell and he covered the area with carpeted mats until replacement tiles can be delivered.
Marilyn Page - My new friend from Australia, she was fun to chat with.
Kristin Jovic - I had some questions and concerns about the breakfast area and she immediate emailed Jenny Windle and sent me an email cc.
Mara Acosta - I was at the front desk when I observed Mara handling two sets of customer problems. One was from a guest that had checked out and the other was a guest coming in. This is were customer service experience really shows itself. Mara put on her "problem-solving" hat and came up with creative and reasonable solutions for these guests.

The only issue that I found was the cable TV channel lineup card is incorrect but Emerald assured me that the problem is being address with new lineup cards.

We will be back at the Windmill next year for NASCAR. The staff and accommodations of the Windmill have "earned" our repeat business. If you are looking for outstanding accommodations at a reasonable price, the Windmill has figured it out.

Thanks for a wonderful stay.

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve_Shelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 13 November 2012

NASCAR Weekend!

“Our new hotel in the Phoenix Metro area!”

Dear Steve and Shelly,

Thank you for such a detailed positive review of the Windmill Suites in Surprise! It is always gratifying to know we exceeded your expectations during your stay!

Hakeem, Tina, Brianna, Samantha, Emerald, Robert, Marilyn, Kristin and Mara will be recognized at our next quality meeting for their hospitality during your stay.

We appreciate your comments regarding the spaciousness and design of our suite. We are also pleased you enjoyed our breakfast buffet, the location of our property and the additional amenities offered complimentary to our guests.

Thank you for stating, “The staff and accommodations of the Windmill have earned our repeat business.” We look forward to welcoming you back during NASCAR weekend!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (521)
There are newer reviews for Windmill Suites in Surprise
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

371 - 375 of 521 reviews

Reviewed 9 November 2012

The staff at this hotel absolutely puts customer satisfaction first! They were very accommodating, friendly and yet professional. The rooms were immaculate. The bed linens were clean and of good quality.The pool was clean and inviting. The outdoor areas were beautiful. The breakfast was better than the average "continental" variety. The location is good with lots of nearby restaurants and businesses. I highly recommend this hotel!

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mary209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 13 November 2012

“EXCELLENT stay!”

Dear Ms. Mary209,

Your review is most appreciated! Our team members will be recognized for their hospitality!

Thank you for your comments regarding the cleanliness and comfort of your suite. We are pleased you enjoyed our breakfast buffet, our pool, the landscaping and the location of our property.

Thank you for recommending us! We appreciate your patronage!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2012

They tell you at check in that their goal is 110% satisfaction, and they work to make that happen. Nice big rooms and very friendly staff. The breakfast was filling with simple offerings, including a waffle maker. I won't stay anywhere else when I'm in the area.

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 5_Frosts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 9 November 2012

“Great place to stay”

Dear TripAdvisor Guest,

Your review is most appreciated! Our team members will be recognized for their friendly service!

Thank you for your comments regarding the spaciousness of your suite. We are pleased you enjoyed our breakfast buffet.

Thank you for choosing to stay with us! We appreciate you stating “you won’t stay anywhere else when I’m in the area.”
Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

Third visit to this Windmill Suites in Surprise/Sun West and would not choose anywhere else for NW Phoenix. It is in a quiet relaxing location and offers huge rooms with very comfortable beds. Since it is a Suites hotel it has most things you could want, at a reasonable price. Breakfast area a little small but you can also go outside to enjoy the morning Arizona sun with your meal!

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chymron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 25 October 2012

…“would not choose anywhere else in NW Phoenix”

Dear TripAdvisor Guest,

We appreciate your very nice compliment!

Thank you for your positive comments regarding the spaciousness and quietness of your suite. We are also pleased you enjoyed our comfortable beds.

Thank you again for choosing to stay with us when you’re in the Phoenix area! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

We have to make a last minute trip to Surprise Arizona my sister who lives there was going to have surgery. I have never stayed at the Windmill Suites before this trip. I want to let you know that it is a great place to stay, the entire hotel is very clean, the staff were all very friendly. They even gave us home made cookies when we checked in, they were delicious. This will be my new home every time I go to Surprise Arizona and we go a few times a year...

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lydia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 16 October 2012

“Our stay at the Windmill Suites”

Dear Lydia F.,

Your positive feedback is greatly appreciated! Our team members will be recognized for their service.

Thank you for your comments regarding the cleanliness of our property. We are pleased you enjoyed the complimentary cookies at check in.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surprise hotels
4.8 km away
Hampton Inn Suites Phoenix Surprise
1.6 km away
Comfort Inn & Suites Surprise
4.3 km away
Residence Inn Phoenix NW/Surprise
Show Prices
Show Prices
Show Prices
0.2 km away
Days Inn & Suites Surprise
4.3 km away
Holiday Inn Express Surprise
0.2 km away
Quality Inn & Suites of the Sun Cities
Show Prices
Show Prices
Show Prices

Been to Windmill Suites in Surprise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Windmill Suites in Surprise

Address: 12545 W Bell Rd, Surprise, AZ 85378-9736
Region: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
Price Range: RM365 - RM1,142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com, Expedia and HotelQuickly so you can book your Windmill Suites in Surprise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing