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Holiday Inn Express & Suites Williams
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Reviews (264)
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140
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All reviewsnewer hotelfront deskgreat walk in showergrand canyonfitness centercinnamon rollsyogurtnice amenitiesroad tripvery pleasant stayroom was spaciousdecent breakfastvery nice hotelindoor poollaundry facilitiesnight staytrain depot
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70 - 75 of 264 reviews
Reviewed 7 September 2017

A very nice place to stop, hotel is great, clean beds, good staff friendly, nice breakfast in the morning to get you on your way. Well light parking lot. Easy to find Our room was in the third floor, the elevator was quiet and efficient

Stayed: February 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... W, Director of Sales at Holiday Inn Express & Suites Williams, responded to this reviewResponded 7 February 2018

Thank you for your review! We are so pleased that you enjoyed your stay with us and we do hope to see you again. You will also be pleased to know that IHG does value your opinion and is working on adding new breakfast items to their breakfast selection this year!

Director of Sales
928-635-2221

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

We stayed here on our second night after riding the Polar Express. It was great and clean. The kids loved it and when asked if they wanted to do the Polar Express again they said only if we stay here.

Stayed: December 2016, travelled with family
Review collected in partnership with this hotel
Thank X949KXjenniferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... W, Director of Sales at Holiday Inn Express & Suites Williams, responded to this reviewResponded 7 February 2018

Thank you for your review! We are so pleased that you enjoyed your stay with us and we do hope to see you again. You will also be pleased to know that IHG does value your opinion and is working on adding new breakfast items to their breakfast selection this year!

Director of Sales
928-635-2221

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Building is new and is very clean. The beds just weren't broke in yet and were a little hard for me. It is located down the road from the Train so it is walkable. We were also able to walk to the main strip to do some shopping.

Stayed: June 2017, travelled with family
Review collected in partnership with this hotel
Thank W5313OQmelissaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... W, Director of Sales at Holiday Inn Express & Suites Williams, responded to this reviewResponded 7 February 2018

Thank you for your review! We are so pleased that you enjoyed your stay with us and we do hope to see you again. You will also be pleased to know that IHG does value your opinion and is working on adding new breakfast items to their breakfast selection this year!

Director of Sales
928-635-2221

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Loved it. Williams is a nice town . We watched a street show which was fun. Easy to commute to Grand Canyon. The room was a good size, clean and quiet. 4 of us shared one room and it perfect. Good price

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank sara_stafford111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... W, Director of Sales at Holiday Inn Express & Suites Williams, responded to this reviewResponded 7 February 2018

Thank you for your review! We are so pleased that you enjoyed your stay with us and we do hope to see you again. You will also be pleased to know that IHG does value your opinion and is working on adding new breakfast items to their breakfast selection this year!

Director of Sales
928-635-2221

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Front desk staff and manager charged my credit card 32$ after I paid for the room in full before I arrived. I address this issue but they refused to credit it back to my card. Same front desk staff working another location on Monday (Labor Day) cleaned up breakfast before 9:30 am. I mean on a holiday and breakfast hours weren't posted.

Stayed: September 2017
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Williams, responded to this reviewResponded 21 September 2017

Private message:

Hi David N,

Thank you for choosing to stay with us and for taking the time to relay your comments regarding our property. I’m very sorry to hear about the billing issue you have had. I would love the opportunity to regain your faith in our hotel and welcome the chance to discuss your stay in further details.

Unfortunately, your account settings does not allow us to send you a Private Message. You are welcome to reach out to us at IHGService@ihg.com referencing your TripAdvisor account name and hotel location so we can follow up on your experience.

Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.

Sincerely,

Alvin M.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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