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1 - 6 of 165 reviews
Reviewed 23 September 2018 via mobile

We were the only family at the resort.

Despite that, the staff took care of our every need. Sarah was very sweet and helped us with rook service.

Overall, all the staff were very friendly and nice. From the reception staff to the security staff, all were very very nice and accommodative of us. Positively responded to our needs.

They even cleaned the pool completely for us, you wouldn't expect this level of service if you were the only 4 guests in the WHOLE resort.

I feel the resort is very undermined. They deserve more stars and better reviews.

Although, the aesthetic appeal of the site isn't fabulous. I would recommend this place if you go as a large group, as you can cook in their apartments too.

You can do the famous reef walk at low tide. We had two beach boys named Tony and Steve who took us for the walk. They were very well informed. The walk took us approximately two hours to complete. You do not need to know how to swim for this walk.

Will surely visit Royal Reserve Safari & for Resort Club Mombasa in Kikambala.

Date of stay: September 2018
Trip type: Travelled with family
Thank Adave D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 November 2017 via mobile

Beautiful scenery, surrounded with coconut trees and flowers. Friendly staff at this resort and helpfull. Beautiful swimming pool area with restaurant to order any dishes. The food prices are reasonable and food is delicious. The only problem we have experienced was the electricity outings that occured, but we used it as candle light dinner and we had a gas stove and not the electricity stove to cook. We were lucky to have a balcony and look out over the sea.

Date of stay: October 2017
Trip type: Travelled as a couple
3  Thank 962reneee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 April 2017

I have been to this location before (about 8 years ago), at that time it was great. I was expecting the same, but was very disappointed. Nothing has been maintained. We were not able to use either of the pools. We arrived in the evening and got room service, the food was warm and dry. There is no wifi at this location. The showers do not really work, the aircon did not work in all rooms. Unless the property is maintained, there is no point of going here.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank nor410
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 April 2017

We spent a week from Sat-08-Apr-2017.
No welcome on check-in after a 10 hour drive.... no wet towels or drink.
Our request was sea facing cottage, which we received.
The Bar was unattended and Beach Bar actually closed.
The Restaurant served us Pizza that had un-melted cheese.
The two pools were out of order... which we were not advised on check-in.
The sign board at pools said "Under Treatment"...... Really!!!
Pool only finally being repaired on Thu-13/Fr-14-Apr.

Room tip: Enquire if all facilities (Pool, Bars, Restaurant, Gym) operational
Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sanjeet S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 September 2016

My family and I have frequented this place very many times over the past few years. This time it was a big disappointment. Basic amenities like hot water and electricity were not there. The back up generator would be switched on for just few hours and would not support the ACs. As a result we spent the better part of the night in dark and with mosquitoes, making it difficult for us to sleep. We had paid for amenities like gym and sauna, but both were shut down. We would have been better off staying at home rather than coming here since the weekend felt more of a punishment than a holiday!!

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Payal V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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