The hotel is placed in a beautiful scenic background but its a shame the staff take this for granted with their poor service. A lot of problems were encountered during the stay. We were firstly told that a VW Golf would be an appropriate vehicle to get there, however this was the not the case there is a very bumpy patch which posses a risk to the vehicle and would recommend a 4-wheel drive. Secondly we were placed in the wrong rooms despite booking the luxurious tents. Thirdly the food was disgusting. fourthly one of the toilets was leeking. Enough said! There was clearly a miscommunication between the hotel staff and lack of responsibility for the mistakes. I suggest not to stay at this "tented camp"!
- Also Known As:
- Crater Lake Hotel Naivasha