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“What an appalling service!”
Review of Crater Lake

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Crater Lake
Reviewed 3 January 2016

The hotel is placed in a beautiful scenic background but its a shame the staff take this for granted with their poor service. A lot of problems were encountered during the stay. We were firstly told that a VW Golf would be an appropriate vehicle to get there, however this was the not the case there is a very bumpy patch which posses a risk to the vehicle and would recommend a 4-wheel drive. Secondly we were placed in the wrong rooms despite booking the luxurious tents. Thirdly the food was disgusting. fourthly one of the toilets was leeking. Enough said! There was clearly a miscommunication between the hotel staff and lack of responsibility for the mistakes. I suggest not to stay at this "tented camp"!

  • Stayed: December 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Akash P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 68 reviews

Reviewed 15 November 2015

This Hotel is in a very very nice setting. The Hotel has tented rooms which are very nice. The beds are comfortable and they provide a lot of blankets which is strange when you arrive but in the middle of the night when temperatures drop to near freezing, you appreciate the blankets.

Loads of very cute Monkeys around. Very nice and friendly staff.

For the unfit, this hotel will be interesting as you have to go down an escapement to the rooms.

Room Tip: All rooms have great views but remember to lock your tent or the monkeys will get you.
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  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
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Thank kaka17koko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2015

i spent a weekend here and would recommend it for a quiet getaway for 2. the lake has hippos and one can take a boat ride here..the attendants know how to navigate the waters and avoid the hippos which can easily topple you over *shrieks*. There is an eating area jutting out into the water and is good for an evening meal by the water. Rooms are comfortable too...

Room Tip: visit on a weekend
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  • Stayed: October 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Silas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2015

This is perhaps one of Kenya's least known and exclusive crater lakes to experience close to nature. Crater Lake is one of Naivasha's three lakes: others being the famous Lake Naivasha and Oloiden Lake.

It is a tented camp built deep inside a crater lake and bustling with rich bird life and close encounters with hyenas, flamingos, Columbus and Rhesus monkeys, giraffes. You can actually take a walk among these animals in a private animal sanctuary and take a hike on the surrounding cliffs.

Superb service from the team there, great rooms and that unforgettable meals on the floating restaurant.

  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
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1  Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2015

Great get away place. exclusive,personalized service, great ambience, friendly staff. I was more surprised when we were asked us what time we would like to have dinner & bfast as opposed to 'dinner is served at....' no check out time restrictions. we were taken to the sanctuary by a very friendly guide, planted a tree... we will definitely be back to crater lake. Ideal place for board meetings, romantic getaways....like my partner said 'real decisions can be made here'.. and I totally agree.

Stayed: May 2015, travelled as a couple
Thank claudia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crater L, General Manager at Crater Lake, responded to this reviewResponded 6 June 2015

This time around we promise you more activities this time: bird watching with more than 400 species available, discovery sporting, tree planting, boat riding at the Crater Lake while being educated on how the lake was formed, Both day and night game drives, counting of the stairs. The nature walk coupled with sundowner are a loveable experience.

Welcome to Crater Lake once more.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crater Lake

Address: Naivasha, Kenya
Region: Kenya > Rift Valley Province > Naivasha
Hotel Style:
Ranked #27 of 42 Speciality Lodging in Naivasha
Number of rooms: 13
Also Known As:
Crater Lake Hotel Naivasha

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